Customer Service Communication Specialist
Resume:
DANIEL BLESSING KELECHI
** ****** ****** ***** ***** Lagos 070******** *****************@*****.***
PROFESSIONAL PROFILE
A customer Service executive, with high interest in product management and Brand Management. Determined and eager to be part of a resourceful and dedicated team, committed to the growth of an organization, which offers challenges, career prospects and development where my competences/skills can be utilized to enable my organization achieve her corporate objectives.
CORE COMPETENCIES
Customer Service
Listening skills
Communication Specialist
Retail Sales
Interpersonal Skills
Analytical Skills
Inventory Management
Microsoft office Tools.
Professional Experience
Fidelity Bank Plc Dec 2020 - Till date
Position held: Head -Customer Service Unit
Duties and Responsibilities
Lead a team of excellent customer service professionals
Conduct monthly trainings for team members
Communicating with customers through various channels.
Cross Selling of bank products.
Identifying customers’ needs clarify information; research every issue and providing solutions.
Work closely with the Account Officers and Business Heads
Giving customer information about Company’s specific products/services
Position held: Customer Service Executive/Contact Center Agent June 2019 – Dec 2020
Duties and Responsibilities
Handling customers inquiries and resolving customer complaints
Managing large amounts of inbound and outbound calls in a timely manner
Communicating with customers through various channels.
Cross Selling of bank products.
Identifying customers’ needs clarify information; research every issue and providing solutions.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Giving customer information about Company’s specific products/services
Konga Online Shopping Oct 2018 – May 2019
Position held: Customer Service / Retail Sales Executive
Duties and Responsibilities
Prompt response to customer inquiries
Acknowledging and resolving customer complaints.
Communicating with customers through various channels.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Giving customer information about Company’s specific products/services
Inform customers about discounts and special offers and provide customer feedback to the Store Manager
Position Held: Cashier/Inventory Officer.
Duties and Responsibilities
Document daily deliveries and shipments to update inventory.
Prepare detailed reports on inventory operations, stock levels, and adjustments.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Balancing the cash register and generating reports for credit and debit sales.
Processing refunds and exchanges, resolving complaints.
OTHER WORK EXPERIENCE:
State Commercial Secondary School, Akwa Ibom(NYSC)
College Teacher 2017 – 2018
ACADEMIC QUALIFICATIONS
Abia State University
Bachelor of Science (BSc) in History in International (Second class Upper) 2012-2016
Rybeka Model College, Olodi Apapa Lagos.
Senior Secondary School Certificate
Givic Nursery and Primary School, Olodi Apapa Lagos.
First School Leaving Certificate
Achievements and certifications
Award for the best customer service representative-Fidelity bank -Apapa region(2021)
Customer service certificate—Inclusive customer xperience consult
Computer Skills
MS Office suite (Word, Excel, PowerPoint)
Trainings
Personal Details:
Gender: Female.
Marital Status: Single
Date of Birth: 31st October 1996
State of Origin: Abia State.
Religion: Christianity.
Hobbies: Researching, Football
References
Available on request.
Contact this candidate