Hotel Manager Operations

Location:

Dubai, United Arab Emirates

Posted:

March 14, 2022

Contact this candidate

Resume:

Niumal Fernando, (MBA)

Mobile Number : +971-**-*******

Email Address : *******@*****.***

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Seeking senior level assignments in Operations Management with an organisation of repute PROFESSIONAL SYNOPSIS

A challenging and rewarding Management position within the hospitality sector where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements.

Currently associated with Premier Inn IBN Battutal Mall Hotel, Dubai as Hotel Operations Manager. Work Very closely with the hotel owners and other stake holders.

Hotel operations management, budget, P&L, revenue & Yield management, contracting & contract negotiations, planning, procurement and maintenance of inventory levels for smooth functioning of all departments.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.

Extensive exposure in delivering value-added customer service and achieving customer delight by providing customised products as per requirements.

Demonstrated skills in relationship management and communication coupled with exceptional team development and supervision abilities.

Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.

OCCUPATIONAL CONTOUR

Premier Inn IBN Batutta Mal Hotel - Hotel Operation Manager Oct 2019 – Till date www.premierinn.ae

The Hotel Operations Manager is responsible for all aspects of operations at the hotel and day- to-day staff management and guests. I would be an ambassador for the brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. As a Hotel Operations Manager I would also be required to manage between profitability and guest satisfaction measures Primary Tasks Handled

Strategic Planning

Participating in decisions involving occupancy goals, marketing strategies, and development of rates.

Developing and implementing procedures, control systems for maintaining quality standards.

Ensuring that day to day operations are hassle free and profitable with appropriate checks and balance, implement norms and procedures. Annual Revenue / Manpower / Financial Budgeting and ensure the achievement and compliance of the budgeting, streamlining processes and generating cost savings in operations. Niumal Fernando, (MBA)

Mobile Number : +971-**-*******

Email Address : *******@*****.***

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Operations Management

Controlling the availability of rooms to maximize hotel revenue.

Supervising the day-to-day functions such as handling guest arrival & departure and information requests.

Maintaining an organized reservation handling system to easily analyse trends and accurately forecast occupancy.

Co-ordinating with operating staff for upkeep of the property.

Managing all 3rd party extranets for rate submissions; communicating with all 3rd party direct partners to enrol new property/s and execute all necessary actions.

Rendering assistance in the set up of information in cooperation with Regional Revenue Director & E-Distribution.

Managing all 3rd party extranets of web offline with regards to rates and availability on a day to day basis.

Guest Relations

Rendering high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

Delivering high-value services to upscale clients for exalting their satisfaction levels.

Electronically negotiating all accounts to ensure approval and coordinate the same with local sales managers.

Ensuring that solicited and approved accounts were properly loaded in PMS in cooperation with Central Reservation & Revenue Mangers.

Hotel Housekeeping

Working in close coordination with the Housekeeping Department to turn rooms around with a minimum of lost time.

Supervising entire housekeeping operations including Room preventive maintenances, Linen/Uniform, Laundry Horticulture Activities, etc.

Ensuring maintenance of optimum inventory levels in the stores and maintaining business relations with vendors for the procurement of necessary items.

Providing utmost support to guests for maximum satisfaction and increased clientele. Marketing

Planning & implementing the application of availability controls in order to maximize hotel room, food & beverage and other revenues.

Establishing Sales & Marketing action plans of solicited accounts to both local & outbound sales.

Working in close coordination with the Sales Department to determine the most advantageous market segment ratios and to carefully handle groups & conventions upon arrival and during their stay.

Rendering training & assistance to local and outbound sales offices including joint sales calls to targeted accounts.

Researching on new partners; conducting studies on all research engines and communicating findings and proposals with Regional Marketing team. Niumal Fernando, (MBA)

Mobile Number : +971-**-*******

Email Address : *******@*****.***

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Personnel Management/Training

Maintaining a high performance standard among guest contact staff so that they are knowledgeable, friendly and courteous when dealing with the guest.

Handling staffing, recruitment, performance review and appraisal for the team members.

Supervising operational functions such as staff briefings, review meetings, creating right working atmosphere for effective operations.

Imparting appropriate training on guest relations, service excellence & teamwork and support services.

Attainments

Won “Best Employee of the Month” Award at Hilton Colombo Residence in June 2007.

Won “Best Employee of the Month” Award at Gladari Hotel in September 2009.

TripAdvisor “Certificate of Excellence” award Sea View Hotel in three years in a row 2016, 2017and 2018.

TripAdvisor “Travelers Choice” award Sea View Hotel in 2018.

MakeMyTrip-goibibo “Travelers Choice” award Sea View Hotel in 2019. PAST WORK HISTORY

Sea View Hotel (Khamas Group of Hotels) - Hotel Manager Sep 2016 – Oct 2019 Sea View Hotel (Khamas Group of Hotels) - Front office Manager Sep 2013 – Sep 2016 Sea View Hotel (Khamas Group of Hotels) - Front Desk Manager Sep 2011 – Sep 2013 www.khamashospitality.com

Winchester Deluxe Hotel Apartments - Asst. Front Office Manager Nov 2009 – April 2011 www.winchest.com

Galadari Hotel (500 rooms five star Hotel) - Duty Manager Oct 2007 – Nov 2009 www.galadarihotel.lk

Hilton Colombo Residence - Guest Service Clark March 2006 – October 2007 Hilton Colombo Residence

Global Tower Hotel - Receptionist/Cashier October 2004 – March 2006 Global Tower Hotel

Berjaya Mount Royal Beach Hotel - Guest Service Clark February 2003 – Oct 2004 Berjaya Mount Royal Beach Hotel

Niumal Fernando, (MBA)

Mobile Number : +971-**-*******

Email Address : *******@*****.***

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ACADEMIC CREDENTIALS

Executive MBA from National Institute of Business Management Specialization in Hotel

& Hospitality Management and Marketing Management

Reception, Guests service training complete from Hilton Online University.

High School from St Mary’s College Chilaw, G.C.E. Ordinary Level Examination in 1998. IT SKILLS

Windows (Microsoft Word, Microsoft Excel, Microsoft PowerPoint & Microsoft Outlook).

Gained significant exposure to the in-house computer systems of The IDeaS, RateGain Chanel Manager & Rate Shopping, Revinate (Reputations management system) Sabre Hospitality Synxis Busyrooms CRS and All OTA extranets. Hotel PMS Opera 5.3, Fidelio, Wish.net

(Prologic), IDS, HIS ase400 and Tauras.

PERSONAL DOSSIER

Date of Birth : 03rd December 1979

Present Address : Sajaya Building, Apt #301, Al Warqa, Dubai Nationality : Sri Lankan

Marital Status : Married

No. of Dependants : 03

Passport Details : No. N834140 Valid Till: 10th June 2029 Languages Known : English & Sinhalese

REFERENCES

Mr.Pawan Kachroo - Managing Director

Khamas Hospitality (Sea View Hotel)

M: +971*********

E: **@*****************.***