Customer Service Executive Secretary

GLEISY RAMIREZ

484-***-**** ******.***********@*****.***

**** **** **, *****, ** 10458

CAREER OBJECTIVE

Graduated in International Business with more than 9 years of combined experience in customer service and Personnel Supervision with exceptional skills seeking new opportunities for career development within an organization that values hard work, integrity, and results.

SKILLS & ABILITIES

•Computer: Microsoft Word, Microsoft PowerPoint, Google Doc.

•Bilingual: English and Spanish.

•Excellent customer service skills.

•Self-disciplined hard worker and organized.

•Balancing multiple demands and prioritizing competing schedules.

•Strong time management skills and proven history of workplace punctuality.

APTITUDES

•Efficient handling of technology

•computer knowledge user: MS Publisher, Dropbox, e-mail, SAP.

•Management of English level intermediate.

INTERNAL SYSTEMS

•SAT. AS400.

•CRM. FACT.

•EVERTEC.

•FISA. LITESYT.

EXPERIENCE

SENATE OF REPUBLIC (FEBRUARY 2016 - FEBRUARY 2021)

Customer Service

Give support to the customer service staff in case of any requirement that they can not resolve with the people (customer)

Created appointments for services and visited senators.

Schedule meetings

EDUCATION

Degree in International Business 2018- Santo Domingo APEC University.

Digital Marketing 2017- IAB Spain

Executive Secretary. International Center for Development, Informatics and Languages.

Service management techniques workshop. Senate of the Republic.

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