Center Agent Data Entry
Resume:
EDYTH MULUNGA
SUMMARY
I am a well-presented and articulate receptionist with a genuine smile and an ability to connect with. I am happy and confident talking to people from all walks of life and I get a buzz from helping them. With bucket loads of enthusiasm matched by all the essential skills for working with customers, I am more than capable of delivering excellent service and contributing to a great company culture.
CONTACT
PHONE:
EMAIL:
**********@*****.***
ADDREESS
2 Mons road
Bellevue,
Johannesburg
2198
EDUCATION
United Church School
Jan – Dec 2014 Matriculated
English
Mathematics
History
Business Studies
Economics
Life Orientation
Certifications
Call center training
Communication skills
Telephone Etiquette
Customer care
Sales Management
Telesale Scripting
WORK EXPERIENCE
Comb Communications - 1st Line Support
Sept 2018–to date
1st line call resolutions
Logging queries on the ticketing system called Jira
Offering technical support to end users and technician on-sites
Troubleshooting software and hardware queries telephonically and resolving them remotely
Testing mobile app applications for clients
Assembling and disassembling of hardware components
Answering phone, email, and face-to-face queries in a polite yet efficient manner
Excellent time management skills which ensure I routinely meet multiple deadlines.
TripleEight – Receptionist
Feb 2018 to Sept 2018
Welcomed all visitors to the office and made sure they felt comfortable while waiting to be seen.
Provided support to the administration team.
Listened to the concerns of customers on the phone or in person.
The Tea Merchant – Sales Assistance
Jan 2017– Feb 2018
Meeting and greeting new and existing customers with a warm welcome and dealing with their enquiry.
Answering the phone and directing enquiries appropriately.
Data entry.
Other general administrative tasks as required.
Cabs for Women/Quick Cabs – Call Center agent
Jan 2016– Dec 2016
Handled more than 50 calls daily and ensured each one was directed to the right individual.
Led a detailed clean-up of the organization’s files and database. Decreased data retrieval and processing times while speeding up overall data input.
Provided customers with quality assistance through phone calls, emails, and internet chats.
Accurately verified information and updated information databases as necessary.
Offered new services based on the needs of a customer.
REFERENCE
Available upon request
Contact this candidate