Shoe Show Customer Service
Resume:
Mark E. Bear
LaFollette Tennessee
adqhbg@r.postjobfree.com
SUMMARY
Multi-Unit District and Regional Management
Performance driven Manager/Director specializing in day to day operations both at the store and multi-unit level with emphasis on sales, shrink, controllable expenses, recruitment, retention, training, development and growth for reducing costs and increasing sales and profits.
Customer retention focused; always listening to customers, assessing customer needs and fulfilling those needs, and providing strong customer service to attain continued customer loyalty and repeat business.
New customer sourcing; utilizing marketing, merchandising, sales, promotions, good PR and other tools to attract and gain new customers.
Established linen and supply inventories to reflect pars while maintaining 100% in-stock standards and budgetary savings.
Reduced turnover from 150% to 15% by improving training, communication and empowerment of team members.
Sales were in excess of $44M annually with one of the highest net income percentages in company.
Oversaw day to day operations of 90 unit operation throughout 6 state region and managed 350-400 sales associates, 90 store managers and 7 District Managers.
Combine entrepreneurial drive with business-management skills to increase both sales and profits, gain market share and reduce costs with respect to cost of sale factors.
Communicate a clear and precise sales vision, effectively recruiting and training each team member at various positions.
Proven ability to lead a retail unit to maximize sales and increase retention.
In-depth understanding of multi-unit management along with vital departments; HR, Legal, Merchandising, Operations, Logistics and Risk Management.
Well versed in all reports and making presentations to Presidents and CEO’s.
SKILLS
• Operational Management • Strategic Planning • Customer Service • Morale
• Multi-Unit Experience • New Site Development • Quality Assurance • Motivation
• Budgeting/Forecasting • Recruitment/Training • Relationship Building • Retention
EXPERIENCE
Shoe Show
District Manager Shoe Dept.
8/19 to Present
Established new guidelines and policies for customer service and asset protection. Resulting in a 21.5% increase in sales and a 50% reduction in shrink.
District consist of stores ranging from 800k to 4m in sales yearly and 4000 to just over 20,000 sq ft.
Responsible for…sales, shrink, retention, turnover, receiving, shipping, web orders, staffing, banking, HR issues, training and overall operations.
Regional leader in KPI’s
HHS, Knoxville, TN
Traveling Director (Hospitality)
10/14 to 8/19
Travel extensively to hospitals & resorts to act as Interim Director for both start up locations and those without supervision. In this capacity completely in charge of operations, reported to the CEO.
Established linen and supply inventories to reflect pars while maintaining 100% in-stock standards and budgetary savings.
Reduced turnover from 150% to 15% by improving training, communication and empowerment of team members.
Increased overall satisfaction scores by implementing inspection program and coaching classes.
Meet weekly with C-Suite to give status reports and resolve issues.
Train and mentor new Directors.
Motivated and maintained morale within department to ensure steady growth and compliance.
Sally Beauty Company, Knoxville, TN
Territory Manager/Regional Director
07/94 to 10/14
As Territory Manager, served as Director Level Manager overseeing day to day operations of 90 units throughout 6 state region. Managed 350-400 sales associates, 90 store managers and 7 District Managers.
Developed strong sales driven and expense conscious region through selection and development of key store and regional personnel.
Assigned area improved to #1 in all KPI’s within VP Region and was top 10% in company.
Sales were in excess of $44M annually with one of the highest net income percentages in company.
Was #1 within VP Region in Average Sale increase, Comp store sales increase, Shrink and IOM ratio (This is item of the month for suggestive selling), company goal was 1/10, and achieved 1/4 which was #3 in company.
Was #1 in both VP area and company in Beauty Club Card (This was a membership drive to join Beauty Club at a cost), the goal was 1/12, achieved 1/5 and was always top 3 in company, and even in down years was #1 twice.
Had outside sales teams within territory and assigned area was #1 within VP Region in both total sales and increase.
Also received award for most improved retention in VP Region
Several of in store promotional ideas with merchandising were adopted by company and made policy chain wide; examples: Clearance Sales and Holiday Merchandising.
Was 1 of only 4 territories to have a DM promoted to company trainer.
Based on KPI's, was Territory Manager of the Year in VP Region in last year.
All accomplishments were based from KPI's which was always #1 in VP Region and 10 company wide.
EDUCATION
Steed Business School, Kingsport, TN – Business
East Tennessee State University, Johnson City, TN - Marketing
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