Personal Assistant Customer Service
Resume:
Jamie-Lee De la cruz
***************@*****.***
Dear Mr./Ms.
I am interested in the position advertised on the website. My resume is enclosed for your review. Given my related experience and excellent capabilities, I would appreciate your consideration for this job opening. My skills are an ideal match for this position.
My Skills:
• Grade 12 certificate with Accounting & Mathematics as subjects
• 4-/+ years of working experience
• Reception duties
• Customer service
• Finance function
• Good problem-solving skills
• Worked with cash flow
• Attention to detail
• MS Word, Excel and PDF literacy
• Time management skills
• Good communication and verbal skills
• Ability to work under pressure
• Problem solving, energetic and hard-working person I hope my application meets with your most favorable consideration. Sincerely,
Jamie-Lee De la cruz
PROFILE
Responsible and ambitious person
with excellent time management.
Attentive and detail oriented. I
have experience in both
administrative and finance field,
and have a passion working with
people. Possess proven
communication skills and strong
work ethic that will aid your
company in meeting its
milestones.
CONTACT
PHONE:
EMAIL:
***************@*****.***
HOBBIES
Reading
Poetry
Music
REFERENCES
Andrea Coetzee HR Manager
{National Debt Advisors} 021*******
Ingrid Theys HR Manager {Western
Prov Caterers} 083*******
Mymoema HR Manager {Webhelp}
JAMIE-LEE DE LA CRUZ
EDUCATION
Belhar High School {Matriculated}
2013 – 2015
Afrikaans Home Language-English First Additional Language Mathematics-Economics-Life Orientation-Business Studies-Accounting Boland College {Strand}
2016 - 2017
Human Resource Management N4-6
WORK EXPERIENCE
Busamed café – Assistant/Cashier {while studying}
2016 –2017
Customer service
Cash up/ reconcile petty cash to day end slips {full function} Reconcile c/card slips to day end batch. {full function} Compare supplier’s delivery notes to invoices.
Balance book with Finance team.
National Debt Advisors – HR Intern
June – September 2017
Office admin duties
Recruiting & interviewing
Typing of minutes
Screening
Timekeeping & Disciplinary reporting
Interview Schedule
Blacklisting Sheet
Inductions packs
Western Province Caterers – Receptionist/Switchboard {Company was busy liquidating}
2017 – 2018
Office Administrative duties (Petty cash-cash book-c/card duties-assist finance team)
Coordinate receipt, completion & delivery of forms & mails. Taking dictation & minutes
Perform ad-hoc task as required & requested including. Mediating with unit & operations managers
Prepare documents for courier deliveries.
Reception duties
Ordering of stationery
Travel arrangements
Coordinate receipt, completion & delivery of forms
& mails.
Mango 5 Call Centre – Sales consultant
2018 – 2020
Selling car, home & Content insurance
Quotations on products
COMPETENCE QUALITIES
Vision and goal setting
Integrity & Humility
Strategic Planning
Focus & multiple tasks
Good communication skills
Good organization skills
Good attention to detail
Manage deadlines
Cooperation
Motivating & team player
Willingness to learn & empower myself
Pleasant, loyal & polite
Characteristically positive attitude
Webhelp – Verification Clerk
2020 – Present
Identify verifications approval.
Identify fraudulent documents.
Easyjet {Webhelp} – Customer Service Advisor
2020 – Present
Customer Care service
Travel arrangements
Refunds & cancelations
Capture data/ General information.
Halfords {Webhelp} – Store support advisor
2021- April 2021
Customer Care service
Product ordering
Appointment bookings
Refunds & cancelations
Capture data/ General information.
ARC Architects – Personal Assistant/Secretary
2021 – Present
Office Administrative & full finance duties
Coordinate receipt, completion & delivery of forms & mails. Taking dictation & minutes
Perform ad-hoc task as required & requested including. Mediating with clients
Prepare documents for courier deliveries.
Ordering of stationery
Coordinate receipt, completion & delivery of forms
& mails.
SKILLS
85%
75%
70%
80%
85%
70%
75%
75%
0.00% 25.00% 50.00% 75.00% 100.00%
MS Windows/Word/Outlook
Microsoft Office
Excel
Typing
Internet Explorer
Finance back ground
HR back ground
Pastel Partner
Contact this candidate