Machine Operator Customer Service

SAMHAN H. KHAN

*** ***** ***., *******, *** York 14211 • Mobile: 347-***-**** • Email: *********@*****.*** OBJECTIVE

Highly motivated, knowledgeable, well-organized, and results-driven professional secure a position with your company or organization in Customer Service, other key role as a Manager, Supervisor in Operations, Logistics, Sales, or as applicable, utilizing my skills, training, expertise, education, and experience SUMMARY OF QUALIFICATIONS

Over 9 years’ experience in sales and providing uncompromising highest standards of customer service to both internal and external customers in the production and restaurant industries, determining needs and requirements, assisting customers with their product/service selections, developing and offering intelligent solutions customized to individual needs, and completely resolving customers’ issues

Over 3 years’ experience in several key managerial roles in the automotive production and restaurant industries, including for one of the leading and largest fast food restaurant chains, supervising up to 30 employees, setting, driving, monitoring and sustaining highest operational standards meeting and/or exceeding all patron expectations, and driving annual sales revenues up to $6.5M

Proficient with all aspects of staffing and professional development including interviewing, hiring, training, mentoring, scheduling, delegating work orders, monitoring all work activities for quality, expediency, safety, and proper customer/employee interactions, conducting performance evaluations with written reviews, implementing disciplinary measures, and terminations

Experienced directing all daily restaurant operations, including forecasting, updating electronic menu item displays, processing payroll for up to 30 employees, preparing and making daily bank deposits up to $20K, coordinating/scheduling various skilled trades/contractors/vendors, and more

Initiates, reviews, revamps, and streamlines inefficient systems for greater operational efficiency, productivity, and enhanced profitability

Strong communications (multilingual, Bengali, Spanish, Hindi, and Urdu), detail-oriented, analytical, and problem-solving skills

Leverages technology to enhance productivity, Windows, MS Office, POS systems (SICOM), proprietary industry software, and more

Utilized as a knowledgeable, trusted, and respected resource, highly regarded by executive management, business owners, peers, staff, and customers, the “go-to” professional, to provide sound judgment, well-informed decision-making, and solutions to complex operations, logistics, quality, and customer relations issues through the formulation and implementation of effective strategic planning when others cannot PROFESSIONAL EXPERIENCE

09/20 - 12/20 Contact Tracer (Contract)

New York State Department of Health, COVID-19 Task Force, Buffalo, NY

Conducted interviews with individuals previously/currently in contact with COVID-positive patients throughout 4 counties of Western New York, eliciting information on whereabouts, travel, and potential exposures, adhering to HIPAA rules and regulations

Researched individuals’ online records to ensure that no other Contact Tracer has had prior communications with them, verifying that information correctly matches multiple records, if found, in the proprietary database

Trained and mentored new Contact Tracers to handle increased workloads 06/18 - 09/20 Machine Operator

McGard, LLC, Orchard Park, New York

Responsible as a press machine operator with proficiencies for multiple stations, depending on the production run, operating dresses with both PSI and ton-PSI calibrations, to produce automobile model-specific locking lug nuts with integrated and specialized security measures prevent tire theft

Functioned in the capacity of Team Leader in the absence of other management, guiding, directing, motivating, and supervising a 3-line production team, ensuring that all work was completed to precise specifications, and oversaw production for quality assurance, expediency, and safety

Performed quality assurance checks on all finished keys for locking lug nuts to ensure compliance to all client contracts, as well as functionality, and integrity SAMHAN H. KHAN RESUME, PG2

Machine Operator (cont.)

Trains new production personnel per supervisor requests, cross-training individuals for proficiencies across multiple responsibilities of the production line position, conducting in formal performance assessments, and consulting with management for employee status/progress reports

Performed minor repairs and PM on up to 4 presses, including changing out the cylindrical “ram”, main press component, if it appears compromised or damaged, also solely trained and trusted to repair a specialized key labeling multi-slotted drum unit, otherwise coordinating with maintenance staff to resolve more complex repair issues

04/19 - 07/20 Manager

Popeyes Louisiana Kitchen, Buffalo, New York

Oversaw all daily operations of the fast-food restaurant, guiding, directing, and supervising up to 30 employees (both BOH and FOH) responsible for optimizing operations and profitability, driving and supporting annual revenues up to $6.5M, while maintaining adequate staffing and resolving a range of labor relations issues as needed

Oversaw all staffing and workforce development for middle management and other staff, recruiting assertively with an intense focus on providing concentrated and comprehensive training, including cross-training employees to adapt easily to multiple positions, rewarding individuals in the performance-driven environment, and responsible for implementing promotions, disciplinary measures, and terminations, maintaining highest possible performance standards

Ensured that restaurant quality standards were adhered to at all times, with an overriding focus on exceeding all customer expectations, encouraging repeat customer visits, and noticeable growth

prepared and made daily bank deposits up to $20K

Implemented new loss-prevention strategies which, of itself, increased net sales 04/15 - 02/17 Expediter / Runner / Barback

Connolly’s Corner, Queens, New York

Greeted patrons and responsible for up to 30 tables at a time, notifying individuals of daily specials, and taking their food and beverage orders, accordingly, in the American/Irish cuisine restaurant

Engaged patrons in brief conversation to determine main entrée and appetizer preferences and followed up on any special requests or to correct substandard situations in a timely manner

Served lunches, dinners, and beverages to patrons in the fast-paced establishment

Selected and assigned specially to the executive chef to plate food and collectively expedite table orders for highest efficiency operations and uncompromising highest customer service

Trained a wide range of new personnel, predominantly FOH staff, ensuring proper orientation of the various stations throughout the restaurant, as well as all proficiencies for multiple positions Accomplishments

Recognized and credited for single-handedly serving/expediting dinners to over 500 patrons throughout the course of just 6 hours, Thanksgiving 2016, due to a short-staffing circumstance, consistently exceeding all patron expectations

02/12 - 03/14 Host / Runner / Server / Barback

Gonzalez y Gonzalez, Queens, New York

Promoted steadily throughout the tenure into positions with progressively greater responsibilities, from assisting bar staff with inventory in putting away shipments of stock, to playing a major role in both FOH and BOH operations, interacting with patrons and exceeding their service expectations, to training new staff, recognized for exceptional multi-position expertise and tireless dedication EDUCATION, TRAINING & ACHIEVEMENTS

COVID-19 Contact Tracing, September 2020

John’s Hopkins University/New York State Department of Health, Albany, New York Associate Degree Program Information Technology & Cybersecurity (enrolled), September 2021 Bryant & Stratton College, Buffalo, New York

HSE Diploma, May 2021

Erie 1 BOCES, Cheektowaga, New York

Shift Manager Training, 2019

Popeyes Louisiana Kitchen, Buffalo, New York

JROTC 4-Year Training Program Certificate, June 2016 Army Junior Reserve Officers’ Training Corps (JROTC), Long Island City High School, Long Island City, New York

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