Paul F. Donovan Jr.

*** ******* ****, *********, ** 63383

636-***-**** adqh9v@r.postjobfree.com

www.linkedin.com/pub/paul-donovan/59/9a4/405

Professional Profile

I believe it is important in the Information Technology field to always stay abreast on the new technology’s and trends. Trained in computer systems and network administration with a highly developed work ethic. Adept at multitasking while maintaining excellent time management practices. Proven team leader capable of collaborating with others in addition to functioning independently as needed. Extensive customer relationship management skills employing the optimal combination of tact, diplomacy and assertiveness as situationally required to resolve issues and maintain high levels of customer satisfaction.

Skills

Active Directory

Hyper-V

DNS

VMware High Availability

Network Load Balancing

NIC Teaming

Bit locker/EFS

Windows Firewall

Remote Desktop Services

HP/Dell/IBM Hardware

DHCP

VMware vSphere

Identity sources VMware

VMware Distributed Switch

VMware Update Manager

VMware PowerCLI

Remote connectivity

VM Standalone converter

VM Upgrade

VMware patching

Symantec Endpoint

Workstation/Server Repair

Customer service

SQL Management Studio

Windows DFS

Server Monitoring

Replace printer parts

Mentoring

Mount Points

MacAfee

Failover Clustering

VMware migrations

Hardware Firmware Updates

IIS

ISCSI Storage

VMware DRS

Group Policy

WSUS

PowerShell

Microsoft Word/Excel

Hardware Installation

Drive/Datastore Extensions

Symantec Backup Exec

Windows auditing

Technical Skills

NETWORKING:

Experienced in design, installation and configuration of network components and architecture including ADDS, DHCP, TCP/IP, DC, and Server 2008/2012 R2 and the new Windows 2016 server

Linux setup and design with networking and core components with basic BASH commands

Vlan configuration in ESXI version 4.1 to 6.5

SERVERS:

Configured and deployed the Exchange Server 2013 business email client; analyzed and resolved common architecture and communication issues

Installed, configured, and maintained SQL Database Management Studio 2013 in the Windows Server 2012 virtual environment

Configured and ran Server Virtualization and Hyper V server 2012 R2 with multiple functional host machines

Installed and configured Windows Server 2012 R2

Configured network communications on these client- server management systems

oSQL and MYSQL architecture, administration, and common troubleshooting

oAccess and SQL Database query language design and referential system integrity

Setup and installation of VoIP architecture on Microsoft Lync 2013 in Windows Server environment

Designed and implemented a wide array of virtual network server infrastructures including configuring and securing network resources, auditing resources and events, and backup and restoration of files. In Cam, VMware, AWS, and Azure

OPERATING SYSTEMS:

Installed and configured various client operating systems including Windows Vista, Windows 7, Windows 8, Windows 10, Server 2016, and Linux

HARDWARE:

Analyzed, diagnosed and resolved computer problems

Installed and configured computer hardware such as motherboard, CPU, HBA, Ram, and ILO

Proficiently able to troubleshoot such hardware

ITIL best practice and standards for process and change management incorporated into all daily activities

SOFTWARE:

Designed and implemented multiple databases in Microsoft Access 2013 and SQl 2012 created forms and sub forms, converted data to usable information employing different types of queries and generated reports

Utilized HTML 5 and CSS 3 to design and implement two web sites in Academic Environment

Project Management 2010 designed and implemented and tracked projects

Setup, installed, and tested SAP 2014 software in a test environment utilizing Hyper V

Setup and configuration Axon Tripwire and Log Logic

HPSA Enterprise level patching and policies with troubleshooting of failed updates

In-depth system analysis and management of high-level projects with RAD and JAD

Paul F. Donovan Jr. Page 2

Education

Completed

Associates of Network Administration [NTAAS] August/2015

Network Administration Diploma [DNTA] August/2014

Computer Technology Certificate [CTC] August/2014

Missouri Tech St. Charles, MO

Work History

System Administrator May 2016 – Present

CenturyLink Town and Country, MO

Windows Tier 3 Global System Engineer

Prove to our customers that every experience matters by delivering the best customer experience possible

always Keep the client and their open tickets up to date on incident progress

Support hosting clients and coordinate with clients to ensure that devices are monitored in the correct way and thresholds are set at the correct levels

Manage, triage and resolve tickets raised by Internal teams, Monitoring Agent, Customers, and Hosting Environment

Monitor Net cool tool for incoming events

Initiating projects to ensure overall event reduction

Provide real-time monitoring of multiple customers’ servers health and stability utilizing IBM Tivoli Netcool

Coordinate with customers’ and vendors for maintenance times and parts replacements for servers across multiple data centers spread throughout the United States, Canada and Europe

Support of physical and virtualized servers running Windows Server 2000/2003/2003/2012, RedHat Linux 4/5, and Solaris 8/9/10

Utilization of management console HP Server Automation (HPSA) to connect to standalone/virtualized servers and run scripts

Initial point of contact for priority 1 and 2 incidents for server(s) down, communicating with customers and management, bringing together everyone in a conference call for triage/resolution of issue

Support of multiple customers’ Active Directory environment, password resets, group/user creation/deletion/disabling

Installation and configuration of proprietary monitoring software for monitoring disk utilization, services down, triggered event logs

Utilize remedy/vantive ticket tracking system for ticket creation, device lookup, working and resolving tickets

Familiar with using Linux, running commands, checking disk space usage and reporting to customers’

Reporting issues with servers’ both hardware and software to customer by email or phone based on priority

Support of over 2,500 customers and 50 data centers in North America, Europe and Asia

Work with monitoring and automation teams to report issues and submit enhancement requests

Ensure all alerts are actioned as required within Net cool

Daily review and action of open cases in the global team’s and your personal ticket queue

Follow major incident management (MIM) procedures as required

Work with management on individual and team wide progress and improvements

Production of detailed weekly report on individual, team, and company progress regarding yearly goals

Worked with multi-tier storage solutions including San, NAS, Datastores, Netapp and 3 par technologies

Dedicated and non-dedicated VMWare structuring ranging from version 4.1 to 6.5 ESXI Hosts

MCSE Server 2016 boot camp

SSL Certificate renewal and Installation on IIS

Utilize McAfee E-policy Orchestrator version 5.3 to version 5.10” Beta” to run audits, add exclusions, communication issues, policy and DAT updates between the EPO and client-side McAfee VSE engine

Create simple PowerShell scripts for PCI compliance auditing

Created, maintained, documented, and shared knowledge and training material on confluence

Diagnosis and resolution of tickets escalated from lower level tiers (1 and 2)

Support of a very large and complex customer base that expands the globe

Provide mentoring to lower level tiers on complex issues

Coordination and scheduling of multiple types of maintenance activities for customers

Perform VMware ESXi upgrades from 5.1 to 5.5 on multiple customers VMware hosts

Perform HP driver/firmware updates on Windows and VMware systems

Coordinating with storage team on lun grows on customers disks including SQL failover clusters

Configure DRS affinity rules for customers virtual machines to keep VM’s together or separate

Set up DHCP reservations for multiple customer servers/workstations in split scopes

Installation and configuring of Mcafee antivirus including setting up self-exclusions

Coordination with 3rd party vendors to replace hard drives, power supplies, HBA cards and motherboards in servers

Create A and CNAME DNS records for customers servers and devices

Addition of memory and CPU’s to customers virtual machines to correct resource issues

Join virtual machines to customers domain and reconfigure VLAN’s and windows management routes

Investigation and diagnosis of Priority 1 Incidents server/application down issues and engaging Crisis Management

Creation and expansion of new VMware datastores to add storage capability to servers

Perform VMware VM migrations from 5.5 to 6.0 migrations storage and upgrading VMware tools and hardware version

Replacement of HBA’s on standalone windows and VMware servers, coordinate with storage to re-zone HBA to 3Par/NetApp

Extension and coordination with storage team to extend VMware datastores to increase disk space

Create GPO’s for customer for configuration of WSUS settings

Perform offline diagnostics of HP servers for diagnosis/troubleshooting with HP

Removal of Luns/Datastores from VMware hosting coordinating with storage team

Perform VMware ESXi patching on multiple VMware hosting using update manager

Installation and upgrade of Symantec Netbackup software and configuring windows routes to point to backup servers

Creation and deletion of VMware snapshots for temporary rollback of VM if needed

Support and troubleshooting of Windows 2003/2008/2012/2016 operating systems

Utilizing VMware PowerCLI to pull information from ESXi host and virtual machines

Creation of VMware port groups on standard switches in Vcenter

Troubleshot windows domain account lockout issues for customers

Migration of ESXi host from 5.5 to 6.5 VMware Vcenter

Promote member servers to domain controllers, create conditional forwarders, create one-way trust, raise domain/forest functional level

Troubleshoot connectivity issues between servers using telnet and portqry

Install Remote Desktop Services for customer, activate server and install licensing as either per device or per user

Migrating flexible single master operations roles and demoting of domain controllers for customers

Connect to remote servers using RDP/SSH/HP Integrated Lights out (ILO) to diagnose issues

Expanding and adding of disk drives on customers virtual machines including vmdk and raw device mappings (RDM)

Meeting company and team goals driven toward automation

System Administrator May 2015 – May 2016

Federal Government DHS St. Louis, MO

Required possession of a security clearance of Secret to perform these duties

• Create mail enabled user accounts

• Assist with registration of users Common Access Card (CAC)

• Modify a user’s account permissions

• Add user’s accounts to Distribution/Security Groups

• Create new Distribution/Security Groups – possibly mail enabled

• Modify Group Permissions on User Folders

• Create, modify and assign permissions to allow users access to the shared mailbox

• Create a new Exchange Public Folder (i.e. Unit Calendar, bulletin board, etc.…)

• Assist users in the configuration of MS Outlook

• Have a working knowledge of the use of a .pst/.ost file and how to fix problems with. pst’s and ost's

• Edit the mail profiles through the control panel

• Reset user’s password

• Rebuild user profiles

• Utilize Remedy to submit, modify, resolve, and close requests for assistance

• Ability to assist members with configuring different types of authorized Cell Phones and Devices in accordance with current regulations.

Side jobs April 2006 - present

On Facebook and Craigslist, I advertise technical support for computer issues such as software problems, virus removal, spyware removal, backup, restore, network, router, upgrades, and fresh installs. Whenever possible I utilize log me in or team viewer software for remote support to troubleshoot the customer’s issues.

Military Service

United States Marine Corps 0161 October 1999 – April 2003

Performed all duties necessary for the efficient operation of a Marine Corps Post Office. Mail handling responsibilities included accepting, sorting, manifesting and dispatching all types of documents. Issued and cashed money orders, sold stamps, applied postage to, and mailed parcels. Obtained a security clearance of confidential

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