Back Office Secretary

J. Ramkumari

Address: Jain Nakshtra, **th Block, 2nd Floor SC, No.82, Union Road, Maduravoyal, Chennai Phone: 979**-***** / 91-984**-*****, E-Mail: **********@*****.*** Operations Management/ Back Office Support/Office Administration/Coordination Functions Location Preference: Preferably Chennai Industry Preference: Engineering Industry/Any Industry

PROFILE SNAPSHOT

A qualified Management graduate, certified in Six Sigma Black belt with a rich experience in the areas of Operations Management, Back Office Support, Office Administration and Client Services.

Worked with FLSmidth India Pvt. Ltd. as Sr. Lead Executive-R& D Lab till Feb’14.

Extensive experience in supporting the strategic initiatives like LEAN, SCM and Business Excellence by managing the end to end coordination activities, implementing operational framework and documentation.

A smart multi-tasker having proven abilities in the field of procurement and managing vendors/service providers as well as co-ordinating Vendor Management and Vendor selection process through SCM.

An expert in developing and updating MIS regularly, with deftness in preparing contract documentations, preparing business presentations, Quotation making, P.O. processing and managing coordination activities.

Demonstrated abilities in improving operational efficiency and implementing quality systems by taking an active part in the implementation of LEAN, KAIZEN and Six Sigma projects.

An effective communicator and a coordinator having excellent relationship management skills and strong analytical, leadership, decision making, problem solving & organizational abilities. Operations Management Back Office Support Office Administration Team Management Coordination Functions Documentation Vendor Coordination Quality Systems Commercial Operations NOTABLE ACCOMPLISHMENTS

Distinguished efforts in implementing new processes and streamlining the operational framework which resulted in realization of organizational goals and vision.

Efficiently managed and fulfilled operational requirements by ensuring flawless transitions, expansions and any other changes as per the specifications and circumstances.

Established an efficient process by recognizing the lacunas and analyzing the opportunities for checking them. Hold the credit for developing various impressive documents and ensured availability of the same.

Played a key role in driving strategic initiatives like Business Excellence, LEAN by maintaining effective coordination with the senior management, managing data collection, organizing brainstorming sessions and identifying and compiling different improvement areas in the projects.

Demonstrated excellence in overall administrative and back office support functions. EMPLOYMENT SCAN

At Present working as Associate Agency Partner at HDFC LIFE T.Nagar Chennai. Nature of job Recruit of Candidates, and Business Development. ( From Jan 2022 till Date) Worked as Life Planning Officeer in Reliance Group of Companies from Jan 2018 – March 2020. Updating Customer Data, to do business No. Of Policies 18 to 20. Creating database.

Jan 2018 – Mar 2020 --- Worked in Reliance Nippon Life Insurance as Life Planning Officer . (Japan Based Insurance Company)

June 1996 – Feb 2014 18 Yrs) - Worked as Management Secretary different Profile and different Divisions in the same Company

FLSmidth India Pvt. Ltd. Since Jun’96-Feb’14

Growth Path:

Sr. Lead Executive – R&D Lab Oct’11-Feb’14

Reporting to the AGM and supervising 2 reportees

Responsible for providing operational and administrative support and coordinating for procurement and vendor negotiations for chemical and physical lab equipments and ensuring smooth functioning of the lab.

Managing the entire gamut of logistics and shipping related activities.

Handling ISO related activities like document, KPI updation, MIS reports etc.,

Generating reports from Laboratory Information System (LIMS Software). Sr. Lead Executive – LEAN Department

Reporting to the AGM

Demonstrated excellence in ensuring inter and intra departmental coordination for LEAN FTT Project

(Material Handling, Plant Utilities, Milling & Separation Machines and Grinding Technology Departments).

Recognized for active involvement in driving the LEAN FTT initiative.

Managed the complete documentation requirements related with the project benefits, prepared articles in LEAF magazine and handled MIS efficiently.

Writing employees experience in LEAN, Kaizen, Six Sigma Projects.

Monitored Kaizen Improvement Projects in the LEAN Initiative.

Interacted with different Departments for Initiative Project and coordination related activities.

Recognized for the SCM Initiative

Ensured smooth ERP Implementation

Developed a standardised set of templates and processes called Cook-Book for all types of Initiatives Sr. Lead Executive in Strategy & Supply Chain Management Apr’09-Mar’11

Demonstrated efficiency in data collection and identifying improvement areas in various projects, provided state of the art operational support to the top executives through coordination functions, scheduling meetings, effective calendar management and providing complete back office and secretarial support.

Automated the vendor rating system designed through Supply Chain Process Methodology thereby ensuring quality of vendors.

Distinguished efforts in collection of data for Structured Vendor sampling and audit plan.

Developed a robust System to capture equipment performance at sites.

Key contribution in establishing a structured Vendor Development plan with the guidance of Business Strategy Head.

Sr. Executive in ERP and Strategy & Business Excellence Department Apr’06-Mar’09

Stellar in ensuring effective coordination for implementation of ERP in India by interacting with Departmental employees & Global and acted as an interface between different Global Centre.

While CRP- I & II that took place before implementation of ERP roll out in various modules prepared of documents and PowerPoint Slides, MS Visio Flow Chart etc ensuring clear communication.

Prepared precise flow charts through MS Visio, presentation slides through MS PowerPoint for different functional activities relating to each Department.

Successfully Co-ordinated the Sign-off sheets for Business Process Re-Engineering to streamlining the Process of Business in Engineering, Projects, Marketing and Field Services with various Department Heads. EDUCATION

MBA (Marketing): University of Madras – 2009 -2011.

BA (Economics): SIET @ University of Madras. – 1991.

English Typewriting Higher and Shorthand Intermediate

Hindi Examinations: Prathmic to Praveshika

Diploma Course in Personal Secretary ship: from Sabhari College, Chennai – Year 1992.

Diploma Course in Computer with Basic, WordStar, DOS.

Short term course in Supply Chain Management: sponsored by Indian Institute of Material Management (IIMM), Chennai.

TRAININGS ATTENDED

Certification Program for Six Sigma Green Belt & Black Belt by Indian Statistical Institute SQC & OR Unit, Hyderabad (Phase- I & II – 2010 & 2011) (20 Days)

Personal Quality Development Programme by our HR Personnel – Year 2010 (1 day)

Certified Process Professional (CPP) Level 1&2 by Steve Towers, BP Group Lead Coach iCMG Year 2010 (2 Days)

ISO Documentation Program by FLSmidth in house training for D4 documentation – Year 2010 (2 Days)

Certificate course on Supply Chain Management by Indian Institute of Materials Management (IIMM) – Year 2009 (14 Weeks)

Debono Lateral thinking & Six Hat Programme by our HR Head held at Hotel Asiana in the year – 2009. (3 Days)

Personality Development course at Office by Ravi Ramanathan Personality development Institute, Besant Nagar -- Year 2005 (1 Week)

SAP – Certification in SAP – Sales and Distribution Module at Techno Info Solutions, Kodambakkam Chennai

(3 Months Course) – July 2017.

PERSONAL DOSSIER

Date of Birth 29, Oct, 1970

Languages Known English, Telugu, Tamil, Hindi and Sanskrit Salary Expected : Negotiable

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