Administrative Assistant Customer Service

Debra Sell

*** ****** **** ****, ** ***** 667-***-**** *************@*****.***

Professional Profile Highly competent professional able to turn the most disorganized environments into a smooth running operation. Excel in overhauling administrative processes to improve efficiency and accuracy. A self-starter and quick learner who always exceed expectations. Areas of Expertise

- Managing files, records and documents - Training and supervising people

- Preparing correspondence and reports - Writing and editing policies

- Planning meetings - Multi-line usage

Professional Experience Maximum Protective Services (2018 - 2021)

Sergeant

Managed team of 6 guards

Secured courtrooms and private gated communities

Home Health Associate

Columbia, MD (2012-2017)

Provided client services for a child with autism. Set medical appointments, school schedules and daily schedules for child and parents. Debt Shield Columbia, MD (2004-2012)

Client Advocate Supervisor/ Negotiator

Supervised a team of associates that handled 700 client accounts. Provided customer service and conflict resolution to quickly and accurately resolve account errors. Assisted in managing the company database to verify, edit and modify client information to prevent error. Effectively negotiated debt settlements. Manpower and Express Temporary Agencies (1997-2004) Administrative Assistant

Provided a full range of support services for many executives and administrators for various companies. Handled many tasks that dealt with confidential file management, mail handling, supply ordering, and record maintenance. Processed timecards, weekly payroll and events planning. Overhauled out of date records management systems to user-friendly computer based systems. Also greeted customers, provided phone management.

Education Ultimate Medical Academy, Tampa, FL Alumni (Graduated) Associates of Arts Human and Health Services

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