Customer Service Building Manager
Resume:
JENELLE
SIWICKI
Dynamic Account Manager
PROFILE
Senior manager and perceptive mediator
with exceptional communication skills.
Brings broadly diversified hospitality
services and sales knowledge gained
through solid employment history at a
management level.
Experience with account management,
meeting/event planning, organizing
travel logistics and providing ‘five-star’
customer service while maintaining
personal relationships with clients,
employees and vendors.
CONTACT
PHONE:
WEBSITE:
LinkedIn - Jenelle Siwicki
EMAIL:
*******.*******@*****.***
HOBBIES
Cubs Baseball / Chicago Sports
True Crime Podcasts / Stories
Bass Fishing
New Restaurants
Cook / Bake
Bike Forest Preserve Trails
Music / Concerts
OVERVIEW
• Account Management & Client Services – Serving as business owner and professional mediator between the client and business to effectively communicate and execute the planning of events while staying within budget plus contracted terms agreed upon during negotiating phase. Engaging the client to identify mutual goals. Evaluating through data analysis account performance identifying areas of opportunity and growth. Maintaining client satisfaction through meaningful communication and delivering effective solutions. Accessible and available for client needs and requests; prompt replies.
• Business Development – Enhances organization reputation by consistently providing first-class customer service while serving as the visionary go-between for business and client through articulating goals and objectives by maintain strong personal relationships and effective open lines of communication. Collaborate and integrate knowledge and feedback from clients, upper management and marketing/leadership teams to assure that the organization is capable of implementing growth opportunity successfully.
• Meeting & Event Planning - Creative and talented leader with exceptional organization skills. Laser focused on meticulous execution and planning of high-profile events for corporate and personal occasions. Proven ability to successfully deliver commitments according to contracts while maintaining budget control. Specialized experience in customer service, budget under/overspend, contracting and negotiating while maintaining strong vendor relationships in a professional manner.
WORK EXPERIENCE
The Avo Shopping Company – Account Manager
09/2021 – Current (Downtown Chicago)
• Primary Point of contact for building partners; delivery issues, event options for resident engagement partner to support amenity spaces & snack areas
• Managed 60 accounts Q3 & Q4 2021; Grew 8% Average Overall
• Create weekly/monthly + quarterly reporting to upper management and each building manager
McHenry Country Club - Director of Events
09/2019 – 06/2021 (Chicago Suburbs)
• Serve as first point of contact for event inquiries ranging from 20-250; detailed and timely follow up with information and proposals
• Oversee sales, planning, forecasting, reporting, scheduling + menu planning
• Manage logistics for catered event and ensure that the required equipment, personnel, and supplies are available when needed
PROFILE
Senior manager and perceptive mediator
with exceptional communication skills.
Brings broadly diversified hospitality
services and sales knowledge gained
through solid employment history at a
management level.
Experience with account management,
meeting/event planning, organizing
travel logistics and providing ‘five-star’
customer service while maintaining
personal relationships with clients,
employees and vendors.
CONTACT
PHONE:
WEBSITE:
LinkedIn - Jenelle Siwicki
EMAIL:
*******.*******@*****.***
HOBBIES
Cubs Baseball / Chicago Sports
True Crime Podcasts / Stories
Bass Fishing
New Restaurants
Cook / Bake
Bike Forest Preserve Trails
Music / Concerts
WORK EXPERIENCE (CONTINUED)
MedLogix Communications – Account Manager: Pharma Portfolio 01/2019 – 09/2019 (Chicago Suburbs)
• Research, develop and assess onsite locations as well as negotiate contract terms pharmaceutical attendee events ranging from 10-120
• Provide project lead with updates as well as professional and proactive communications
• Create timelines, manage travel, and customize communications with detailed and personal/private information
Frictionless Solutions – Account Manager: Pharma Portfolio 07/2017 – 01/2019 (Chicago Suburbs)
• Work independently to take broad perspective on program planning for pharmaceutical
• Meticulously execute various levels of planning
• Manage logistics for catered event and ensure that the required equipment, personnel, and supplies are available when needed
Panera Bread – Catering Director / District Food Mgr. / Pro-Team Lead 03/2013 – 07/2017 (Chicago Suburbs)
• Manage high volume catering facility with strategic planning and plan of action necessary to develop product, relationships, performance to achieve sales driven goals and growth potential
• Regularly create and send reports on financial and operational performance, then propose necessary action
• Thorough knowledge of department processes to ensure effective operations and customer service expectations
The Historic La Veta Inn – Restaurant/Event Mgr. & Hotel Asst. Mgr. 10/2010 – 03/2013 (La Veta, Colorado)
• Primary contact for onsite event and lodging inquiries: coordinate, execute and oversee all onsite special events
• Enhance and influence the overall guest experience while maintaining compliance with company practices and cost projections and communicating timelines plus approval framework for cross team understanding
• Identify opportunities for business growth/ development with focus on latest food trends and best practices
• Conduct ongoing training including regular and effective one on ones and performance reviews for employees
Linens N Things – Stock Room & Hardlines Mgr.
03/2005 – 10/2010 (Orlando, Florida)
• Responsible for day-to-day operations and financial success of the business by using strong communication skills
• Lead staff in promoting team environment and encourage collaborative work efforts to ensure impactful results
• Compile and analyze financial data for management to support driving of profitable sales and decision making
• Ensure proper inventory, billing, payroll and other business office procedures are efficiently and effectively implemented with compliance to company policy and procedure; disciplinary enforcer when necessary
Contact this candidate