Wanessa Allen

Wanessa Michele Farris-Allen

**** **** **** ****** *** H

Montgomery, Alabama 36116

706-***-**** or 334-***-****

adqh93@r.postjobfree.com or adqh93@r.postjobfree.com

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Skills

Customer Service Supervisor, Customer Service Manager, Customer Service Specialist or in a related Area.

Willing to Relocate: Anywhere

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Experience

Windcreek Casino and Hospitality of Montgomery/ Hotel Housekeeping Supervisor

Hotel Housekeeping Supervisors are in charge of monitoring housekeeping staff in a hospitality establishment. Their main responsibilities are maintaining stocks, ordering cleaning products, supervising housekeepers, scheduling shifts, training new employees and taking corrective actions when necessary.

Montgomery Regional Airport/ Customer Service Coordinator( Supervisor)

The fundamental reason this classification exists is to provide a variety

of public relations and customer services to Montgomery Airport passengers and the public. The essential functions of this position are: provides information, directions, and additional assistance to passengers and the public coordinates staff and volunteers. Incumbents receive supervision from the Airport Customer Development Manager.

Rose Pharmacy/Accounting Payroll( Supervisor)

July 2017-January 2020 United StatesI

Include: Gathering information on hours worked for each employee. Calculating the correct amount incorporating overtime, deductions, bonuses, etc. with the assistance of computer systems and receiving approval from upper management for payments when needed.

Washington Service International/ Traveling Inventory Auditor

March 2017-October 2018

View real-time percentage of inventory completion Improve communication between crew managers and staff personnel. Obtain continuous equipment status updates Improve rechecking/ read adjustment capabilities, Gain insight into shelf level data.

Anderson Merchandisers/ Territory Sales Leaders ( Supervisor)

March 2013/ June 2016

The Majority of responsibility for a Merchandiser Specialist is the execution of Anderson Merchandiser's basic standards to drive sales of music, books, and video. This responsibility we demonstrated by effectively selling and educating consumers and store personnel about music, books, children’s books. Video and any other project are deemed necessary.

Sets and maintains POP with a high level of accuracy. Maintains account aesthetics and consistently performs above average on Report Card scores. Has working knowledge of all financials reports and routinely identifies sales opportunities and incorporates strategies for improving sales. Consistently meets placement goals through advance planning and communication with store management. Monitors projects to identify exceptions and follows up with Retail Merchandisers to ensure project completion.

Provides store General Managers with the following: competitive shopping information, monthly sales information, monthly promotional letter, and all other communication as directed. Effective communication with store management outlining daily activities and sales opportunities. Establishes and maintains a positive working relationship with all associates, store associates, and outside contacts.

Responds immediately to all account concerns, applying the Sundown Rule. Proven ability to build rapport with store General Managers and District Managers. Inventory management through Sales & Inventory Reports and handheld scanners. Sell and train store associates on the client's entire line of electronics services, hardware and accessories in a retail location. Communicate to the DM on a daily basis as to all activities accomplished and sales opportunities. Assist DM in assessing the status of current programs and promotions within the district. Educate customers on the features and benefits of our clients' brand and product line. Category balancing to meet sales needs. Provide an efficient and effective schedule to maximize sales for self and Retail Merchandisers. Sell future programs and promotions to stores: in-store events, parking lot tours, community events, etc. Supervises, trains, and mentors Retail Merchandising Specialist Trainees Leads special projects as requested.

Eagle Systems and Service/ E-911 Dispatcher

May 2010- December 2010

The Dispatcher/Alarm Monitor operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to the scene of an emergency.

Monitors and logs all Police radio traffic using the Centralized operations Police Suite Transmission office.

Monitors alarm system signals that indicate the location of fire or other emergency and monitors all alarms test requirements activated.

National Crime Information Center (NCIC) queries provide intrusion detection and fire/smoke. Alarm monitoring services/CAD systems.

Operators telephones console to receive incoming calls for assistance and follow established guidelines.

Questions callers to determine the nature of the problems, and then determines the types and number of personnel and equipment.

Dispatches police patrols in accordance with the current patrol Distributions Plan.

Performs daily, weekly, and monthly procedures in accordance with Army regulation ( AR 190-27), The State Requirement, User Agreement, and the standard SOP NCIC Special Instruction.

Ability to effectively communicate alternatives, and solve complex problems and advanced features of Dispatch software and AS500, MS Word, Excel, SAP, Outlook and PowerPoint.

Experience in operating a Two-Way radio when dispatching police patrols in accordance with current patrols Line-up.

DMWR Fort Benning Lodging/ Hotel Night Auditor

Feb 2009-May 2010

I perform night audit functions. Checks front accounting records for accuracy and on a daily basis summarizes and compiles information for the hotel’s financial records. Tracks room revenues, occupancy percentages and other front desk operating statistics. Prepares a daily summary of cash, check, and credit card activities reflecting the hotel’s financial performance.

Post room charges to guest accounts. Processes credit card vouchers. Verifies all account postings and balances made during the day by front desk clerks. Performs duties as a desk clerk in terms of check-in/out and reservations.

Bradley Direct/Customer Service Specialist

April 1992-August 2007

I provided outstanding customer service to major wholesaler customers, such as Wal-Mart, COSTCO, Lowes, Canadian Tire.

Personally fielded 150 or more phone calls daily providing resolutions to service problems. Recognized as the “go-to-person” for external and internal problem resolution, knowledge of product and services, positive approach and professional demeanor in dealing with customers.

Selected to work exclusively with Lowe’s for 14 years: would enter data directly into their Microsoft Office Suite computer systems and resolve any issue regarding the product.

Consistently met or exceeded performance expectations. Assisted in the transition of existing performance expectations.

Assisted in the transition of an existing company to a new company, initiated contact with customers to advise that the new company(name of the company, new 800 numbers, website information, etc.) would be doing their work, etc.

Entrusted with greater responsibilities and rewarded with incentives and pay raises. Evaluated on each call received and earned an accuracy rate of 98% or above.

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Education

University of Phoenix/Bachelor of Science in Criminal Justice

August 2007-June 2012

The functional study of criminal justice is distinct from criminology, which involves the study of crime as a social phenomenon, causes of crime, criminal behavior, and other aspects of crime …

Columbus Technical College/Associate in Customer Service Management

August 1999-June 2001

Customer service representative jobs often require only a high school diploma and skills in communication, writing, and math. Superior customer service is critical to the success of any service organization. ... The course also prepares students to achieve customer service certification. As the first line of contact with customers, service representatives can influence customer perceptions and ensure their satisfaction and loyalty.

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Awards

Certification APCO Institute- Columbus, Georgia, October 2007

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