Customer Service Deputy Director

Carmelia Proctor

TS/SCI with CI POLY

***** ****** ****** ********** ** 20613 240-***-**** ***************@*****.***

Objective:

Provide vast knowledge and experience in administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. Highly accomplished, motivated, and results driven Subject Matter Expert with over 15 years of experience in administrative management, employee personnel action policy with comprehensive knowledge of human resource best practices, fundamentals and directives providing outstanding support to senior executives and government officials. Possesses an active Top Secret/SCI (SSBI) clearance for the past seven years and CI poly Results-oriented with exceptional communication, interpersonal, multi-tasking, organizational, and problem solving leadership skills. A motivated self-starter, able to quickly grasp issues and a stickler for minute details, while always maintaining a view of the big picture towards full mission accomplishment. Task oriented; expert in juggling multiple projects and achieving on-time completion as a team player. Strong communicator adept at fostering an atmosphere of compliance and teamwork at the strategic, operational, and tactical levels across multi-services, the DoD, agencies, and intelligence communities.

Summary:

Motivated, personable business professional. Diplomatic and tactful with professionals and non- professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in over whelming environments. Excellent team-building skills.

Skill Set:

Report Preparation, General Office Skills, Travel Net, PeopleSoft database, Training & Education, Intelligence & Analysis, Information Technology, Administrative & Personnel Support, Customer Service, Scheduling, CCURE 9000 & CCURE 800, Scatter Castles, JADE, Program and Project Management, Operational Support, Strategic Planning, Front-Office Operations, Professional Presentations, DISS, SCI Briefings, Administrative & Personnel Support, Administrative & Personnel Support, TALON. LANEL, Word, Excel, Outlook, PowerPoint, PeopleSoft, eRequester,

Education:

Diploma from Gwynn Park High School

Specialized Courses:

Adverse Information Reporting

Personnel Security

JCAVS Levels 2-6 /7/8/ 10

OPSEC Awareness

Reciprocity in the Personnel Security Program

Safeguard Classified and Sensitive Materials

Insider Threat Awareness

Certificate – Security+

CPR/AED Certified

DCJS Security License

Top Secret / SCI clearance CI polygraph

Operating Systems: Windows XP

Application Packages: Word, Excel, Microsoft Outlook, CCURE, Internet

Professional Experience:

ManTech Technologies- Program Security Officer II

Nov 2019 – Present

Responsibilities:

Provide input regarding security requirements and controls for systems where information is processed, stored, or transmitted to the Information System Owner.

Implement personnel security requirements under JAFAN 6/4.

Prepare DD 254s

Coordinate and prepare Security Engineering Service Requests per the Customer’s instruction.

Understand and comprehend JAFAN 6/4 personnel security requirements; process program access requests (PARs); execute program indoctrination agreements (PIAs); review of SF86s, D, DCII and other customer vetting processes to ensure individuals meets program eligibility requirements.

Provide assistance to defense contractors on personnel security related issues; perform debriefs, courier briefs; and review program related information for proper markings in accordance with Executive Order 13526.

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Exposure reviewing and approving SSRDB, NAAP, badge requests.

Familiarity with ICD 503 & 705 process.

Knowledge of Risk Management implementation standards.

Understand how to ensure that the SSP, POA&M and all other security documents are prepared.

Previous experience verifying the responsibilities of the ISSM/ISSO/ISSE are performed.

Experience performing Contractor Company PSO Oversight.

Ability to implement Government security requirements for Government and Industry facilities accreditation and information systems certification and accreditation.

Capable of developing and implementing a specific security task or specialty in support of a SCIF environment.

Ability to operate in a demanding and fast paced environment.

Effective verbal and written communication skills.

Support HD and staff

Serve as the principal consultant and advisor to management

Training Coordinator

PeopleSoft actions

Plans, directs, coordinates and review all administrative management activities for HD

Update Analysis Organization Charts, Briefing Templates and reports

Support management office of personnel requirements through PeopleSoft

Process pre/post Travel requirements for all applicants identified by the Director, Deputy Director, and Chief of Staff in the Defense Travel (DTS) System.

Agency Correspondence Manual and other Agency guidelines

Schedule and coordinate meetings ensuring all reads are provided and attached in all D/DD/CoS

Calendar appointments

Schedule conference rooms and vehicles when needed

Weekly updates in a shared drive folder

Provide weekly report on what is current in RATS (Request Action Tracker System)

TASKER Liaison

Collect Process, Organize and Manage files in accordance with the appropriate Agency instructions.

Provide administrative support to the PT Division Chief

Keeping the senior management calendars to include scheduling and invites and weekly staff meeting minutes

Defense Travel System (authorizations, vouchers, lodging

VTC Conference Room Scheduling

Read ahead and meeting preparation for next day meeting or conferences

Formal correspondence for signature if needed

Mail distribution to other employees throughout the agency

Awards input into PeopleSoft to include certificates, awards, training etc.

Supply inventory to include ordering of supplies for the entire office

Timesheet Input of over 65 Timesheet into Defense Civilian Personnel System (DCPS) on a by weekly basis

Clearance transfers to other Agency or companies when needed

PeopleSoft actions (backup)

PeopleSoft training input

PT employee welcome packet for all new employees into PT

VIP visit request

Input budget information on MIPR to the control of a spreadsheet that shows what has been spent for the offices I'm supporting

Control of all Taskers Reports

AECOM - Site Security Officer

Sept 2015 – Nov 2019

Responsibilities:

Strong experience in security administration

Meet and greet visitors on a daily basis at Visitor Control Center

Independently manage the Director/Deputy Director's calendar based on priorities

Review and correct Power-Point briefing charts in the appropriate formats from office-generated rough drafts for Bi-Weekly, Deep-Dive, and Town Hall

Post Procedures Manuals and emergency call listings

Proficient with DISS and the e-Quip database system

Ability to informed on status of emergency situations

In-depth knowledge of the National Industrial Security Program (NISP) Strong organizational and administrative skills.

Used CCURE 9000 for pulling the data in the system, controlling access and doing reports.

Reviewed and ensured accurate and complete security paperwork for submission.

Established and maintained working relationship with DSS and reviewed periodically for current employees

Maintained and processed employee clearances.

Provided follow-up clearance status on processed clearances to managers for specific contracts. Maintained security credentials and files as required.

Investigated and prepared paperwork in support of DSS officer

Tracked and maintained security clearances in the Defense Information Security System (DISS). Assisted employees, candidates and consultants with completion of security applications

Conducted initial and recurring security briefings and provided required training as directed by the contract requirements.

Prepared and maintained incoming visitor data.

Handles proper reporting and investigations for any known or suspected misuse or loss of client owned equipment, credential loss, PII loss, or potential integrity concerns.

Maintain personnel security files at office and ensure contents are complete and up to date. Lead initial security training and refresher briefings for all employees.

Complete audits to ensure internal security records are current. Oversee Security Monitors, Security Specialists, and Integrity Specialists

Ensure proper submission of background investigation checks for new hires and reinvestigations

Review routine compliance and integrity audits for accuracy and potential concerns. Provides and executes action plan based on review.

Supports leadership, reporting on the administration of the collateral and SCI associated security programs Determines the need for development of and maintenance of current Memorandums of Agreement with organizations to ensure adherence to security standards

Administers the SCI access security clearance program for all assigned personnel, ensuring all required clearances are up-to-date and completed.

Tracks and administers SCI access across the Agency and ensures training requirements are met for all in-processing personnel to ensure mission readiness.

Terminates or transfers SCI clearances for out-processing personnel.

Responsible for providing oversight and ensuring compliance with security procedures for classified information, facilities and equipment, to include conducting inspections, issuing notices of security violations, investigating security incidents and presenting detailed and comprehensive reports with corrective actions taken.

Excellent communication and interpersonal skills

Ward Solutions - (SMS) Security Management Systems

Oct 2009 – Sept 2015

Responsibilities:

Responsible for day-to-day administration of employees and demonstrates flexibility in a fast-paced ever- changing environment.

Work independently when required, and skilled in prioritizing multiple projects and tasks to meet short and frequent deadlines.

Strong oral and written communication skills and the ability to work assigned projects, produce accurate and knowledgeable, skills, and abilities to perform successfully the duties.

Responsible for coordinating clearances/badges/computer accesses for all reserve forces at Government facilities; monitor and coordinate periodic permanent certifications, SCI indoctrinations, updates and access issues.

Badging /Access Control Security Operator: provided visitor control and badging support to a large government facility in Bethesda Maryland and Springfield Virginia, National Geospatial Intelligence Agency (NGA) Which houses approximately 1,500 individuals in Bethesda and approximately 6000 individuals on-site alone.

Processed incoming visit authorizations and arranged visit authorizations for employees and visitors to gain access to facility and restricted areas.

Processed incoming foreign visitors’ requests (FVR for foreign national visitors.

Managed and controlled badges for government, contractor, military personnel and visitors and assigned access to restricted areas using MDI in Bethesda MD. and CCURE 9000 in Springfield VA

Upgrade CCURE 9000 from v2.40 to 2.80

Served as Verifying Official to created, updated, and terminated Common Access Cards (CACs)

Through Real-time Automated Personnel Identification System (RAPIDS). Reserve U-Drive vehicles for government and military personnel.

Processed passport/visa photos for government, contractor, and military personnel and their family members.

Provided Hang Tags, Low Emission Vehicle (LEV) Sticker and Department of Defense (DOD) decals to all government, contractor, and military personnel.

Responsible for creating AIS media passes and Courier cards for government, contractor, and military personnel.

Ensure proper submission of background investigation checks for new hires and reinvestigations Review routine compliance and integrity audits for accuracy and potential concerns. Provides and executes action plan based on review.

Supports leadership, reporting on the administration of the collateral and SCI associated security programs Determines the need for development of and maintenance of current Memorandums of Agreement with organizations to ensure adherence to security standards

Administers the SCI access security clearance program for all assigned personnel, ensuring all required clearances are up-to-date and completed.

Meet and greet visitors on a daily basis at Visitor Control Center

Independently manage the Director/Deputy Director's calendar based on priorities

Review and correct Power-Point briefing charts in the appropriate formats from office-generated rough drafts for Bi-Weekly, Deep-Dive, and Town Hall

Tracks and administers SCI access across the Agency and ensures training requirements are met for all in-processing personnel to ensure mission readiness.

Terminates or transfers SCI clearances for out-processing personnel.

Responsible for providing oversight and ensuring compliance with security procedures for classified information, facilities and equipment, to include conducting inspections, issuing notices of security violations, investigating security incidents and presenting detailed and comprehensive reports with corrective actions taken.

Vance Security USA

Feb 2006 – July 2010

Responsibilities:

Manage front-office operations and provide impeccable customer service to ensure all corporate policies and procedures were followed.

Monitoring the alarm system using CCURE 800.

Assisted with the training of new security officers in performing security duties though patrolling, observing, and maintaining watch over assignments and materials.

Verify security clearances with DISS for visitors to grant access cards for secured and unsecured areas throughout the felicity.

Provide escort service for uncleared personnel to meet with their point of contact/sponsor for meetings and or conference calls.

Waldorf HealthCare

Sept 2004 – Feb 2006

Responsibilities:

Manage all aspects of day-to-day daily health care for the elderly and disabled.

Assembles information concerning the patient's and resident's condition and enters reports on the patient's and resident’s record.

Label and stores patients' and residents' clothes and turning over valuables to person designated by the facility.

Assists professional nursing personnel in carrying out assigned range of motion, promotion of self- help and independence activities and reality orientation.

Assists nurses in lifting and turning patients and residents, in restraining disoriented patients and residents. Help patients with walking, feeding, bathing, and related restorative and rehabilitative care activities.

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