Jansen McGuire

Customer Service Expert

North Little Rock, AR 72116

adqh8q@r.postjobfree.com

501-***-****

Hi! My name is Jansen and I just moved back home from Phoenix. Excited to be back! I currently work for Uber Eats full time but would like a day time job and then Uber at night. Just to briefly highlight, I have been recognized on many occasions for my customer service skills, problem solving abilities, leadership, dependability, among other things. I was in retail managent for about four years and then food service manager for several years as well. I would like to branch out and explore, find my career, not just a job I'm ready!

Not tooting my own horn, but if this sounds like something your company could benefit from, give me a call. Shoot me an email/text. I would love to discuss what opportunities are available! Willing to relocate to: Conway, AR - Maumelle, AR - Benton, AR Authorized to work in the US for any employer

Work Experience

Uber Eats Delivery Driver

UBER TECHNOLOGIES, INC. - Xchange Leasing LLC - Phoenix, AZ June 2019 to Present

• Provided quality customer service through positive and professional interaction with customers in person or by phone.

• Ensured to always abide by state traffic laws to keep the driver, and other drivers safe.

• Effectively managed time by planning ahead and critical thinking on how to maximize profit.

• Effective quick thinking and problem solving under high pressure. Assistant Manager Bath

& Body Works - Mesa, AZ

October 2015 to April 2021

• Maintain the stability and reputation of the store by complying with legal requirements and standards that the brand set for success in every store.

• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.

• Multitask effectively and make in the moment decisions to better the business.

• Develop employees in customer service and selling standards and store operations.

• Executed all in-store visual display updates, using product marketing savvy and natural creativity to develop solid visual presentations.

• Giving insight on things to push results higher than the company's goal.

• Set plans by delegating associates to tasks and building displays for prime appeal.

• Develop and coach each associate

• Driving sales through managing, hiring, training, employee evaluation, inventory control and sales tracking.

• Teach team about loss prevention and ways to improve SHRINK and handles store level loss prevention issues.

• Received multiple customer service awards.

• Train new sales leadership team to outperform company level Manager

McDonald's - Maumelle, AR

April 2010 to August 2015

Managed up to 15 employees on various shifts

• Support Manager for the Guest Services Dept, ensuring satisfaction of customers

• Increased locations profit: staffed employees properly & eliminated food waste

• Trained my successor when I was chosen for a higher volume store

• Completed ITM (Introduction to Management) course

• Completed food safety course and received ServSafe certification Education

Some College in Graphic Communication Design

ITT Technical Institute-National City - Little Rock, AR January 2011 to February 2013

Skills

• Adobe Photoshop

• Graphic Design

• Typography

• Food Service Management

• Food Safety

• Layout Design

• Time management

• Team management

• Meeting goals

• Loss Prevention

• Adobe InDesign

• Adobe Illustrator

• Customer service

Additional Information

• Proficient with Adobe Products: Premiere, Photoshop, Illustrator, InDesign

• Exceptional listener/communicator who effectively conveys information verbally and in writing.

• Proven relationship-builder with strong interpersonal skills.

• Flexible team player and strong leadership skills.

• Computer-proficient performer with extensive software proficiency covering a wide variety of applications.

• Website/Video Creation

• Type 52wpm

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