Customer Service Expert
Resume:
Jansen McGuire
Customer Service Expert
North Little Rock, AR 72116
************@*****.***
Hi! My name is Jansen and I just moved back home from Phoenix. Excited to be back! I currently work for Uber Eats full time but would like a day time job and then Uber at night. Just to briefly highlight, I have been recognized on many occasions for my customer service skills, problem solving abilities, leadership, dependability, among other things. I was in retail managent for about four years and then food service manager for several years as well. I would like to branch out and explore, find my career, not just a job I'm ready!
Not tooting my own horn, but if this sounds like something your company could benefit from, give me a call. Shoot me an email/text. I would love to discuss what opportunities are available! Willing to relocate to: Conway, AR - Maumelle, AR - Benton, AR Authorized to work in the US for any employer
Work Experience
Uber Eats Delivery Driver
UBER TECHNOLOGIES, INC. - Xchange Leasing LLC - Phoenix, AZ June 2019 to Present
• Provided quality customer service through positive and professional interaction with customers in person or by phone.
• Ensured to always abide by state traffic laws to keep the driver, and other drivers safe.
• Effectively managed time by planning ahead and critical thinking on how to maximize profit.
• Effective quick thinking and problem solving under high pressure. Assistant Manager Bath
& Body Works - Mesa, AZ
October 2015 to April 2021
• Maintain the stability and reputation of the store by complying with legal requirements and standards that the brand set for success in every store.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Multitask effectively and make in the moment decisions to better the business.
• Develop employees in customer service and selling standards and store operations.
• Executed all in-store visual display updates, using product marketing savvy and natural creativity to develop solid visual presentations.
• Giving insight on things to push results higher than the company's goal.
• Set plans by delegating associates to tasks and building displays for prime appeal.
• Develop and coach each associate
• Driving sales through managing, hiring, training, employee evaluation, inventory control and sales tracking.
• Teach team about loss prevention and ways to improve SHRINK and handles store level loss prevention issues.
• Received multiple customer service awards.
• Train new sales leadership team to outperform company level Manager
McDonald's - Maumelle, AR
April 2010 to August 2015
Managed up to 15 employees on various shifts
• Support Manager for the Guest Services Dept, ensuring satisfaction of customers
• Increased locations profit: staffed employees properly & eliminated food waste
• Trained my successor when I was chosen for a higher volume store
• Completed ITM (Introduction to Management) course
• Completed food safety course and received ServSafe certification Education
Some College in Graphic Communication Design
ITT Technical Institute-National City - Little Rock, AR January 2011 to February 2013
Skills
• Adobe Photoshop
• Graphic Design
• Typography
• Food Service Management
• Food Safety
• Layout Design
• Time management
• Team management
• Meeting goals
• Loss Prevention
• Adobe InDesign
• Adobe Illustrator
• Customer service
Additional Information
• Proficient with Adobe Products: Premiere, Photoshop, Illustrator, InDesign
• Exceptional listener/communicator who effectively conveys information verbally and in writing.
• Proven relationship-builder with strong interpersonal skills.
• Flexible team player and strong leadership skills.
• Computer-proficient performer with extensive software proficiency covering a wide variety of applications.
• Website/Video Creation
• Type 52wpm
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