Customer Service Administrative Assistant

Summary

A reliable hardworking professional with a practical hands-on approach, who

always perseveres to achieve the best results. Excellent communication and

organizational skills, a strong work ethic and determination to succeed. Thrives in a fast-paced dynamic environment.

Skills

Computer Literacy MS Office, Google Suite, QuickBooks, and many

others

Time Management

Dispatch and Scheduling

Adaptable

Conflict Resolution

Customer Service

Communication Skills

Organization

Attention to detail

Problem Solving

Teamwork

Education and Training

Some College (No Degree) Salt Lake Community College Salt Lake City, UT 84123

Business Administration and Accounting

High School Diploma Wasatch High School Heber, UT 84032

Experience

A Plus Tree, Dispatcher / Planner / Customer Service

Tree Care Coordinator, Dispatcher / Scheduling Pleasant Hill, California (Remote)

01/2018 to 10/2021

Successfully scheduled approvals of tree work and plant health care treatments for six-plus crews in California, Utah, and

Washington

Worked closely with A Plus team to deliver the project requirements develop solutions and meet deadlines.

Outline a plan to execute each project within the labor hours projected by the salesperson.

Consistently provided exceptional service to clients and co-workers

Start Fresh Utah

Accounts Receivables /Administrative Assistant West Jordan, UT 02/2013 to 12/2017

Updated and implemented administrative, and accounting support including policy changes, and monitored effects.

Processed incoming payments, invoiced clients, collected on past due accounts.

Scheduled conferences, and associated travel arrangements, including hotel, airfare, and ground transportation.

Set up and maintained clients’ accounts.

Prepared and updated office records, spreadsheets, and presentations to support and enhance office efficiency.

Created and maintained computer- and paper-based filing, and organization systems for records, reports and documents.

Managed sensitive information with discretion while providing administrative support to management.

Mo' Bettahs Hawaiian Style Food

General Manager Salt Lake City, Utah 12/2011 to 11/2012

Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for my store.

Coordinated monthly budgets, implemented an inventory system to manage profit and loss

Encouraged, trained, and disciplined employees to maximize performance, and lead their next in-house candidate for GM.

Streamlined operational efficiencies by coordinating staff development, and succession planning.

Increased sales by 57% and catering sales by 12% in the first year

Onboarding of new employees

Paradise Bakery & Cafe

General Manager Cottonwood Heights, UT 08/2007 to 03/2011

Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.

Encouraged, trained, and disciplined employees to maximize performance.

Managed scheduling for twenty-five employees to ensure optimal productivity.

Managed restaurant operations, including hiring, on boarding, training, and coaching.

Developed three internal candidates for general management promotion opportunities.

Onboarding of new employees

Jamie Roberts

E. *****************@*****.***

C. 385-***-****

4380 Harrison Blvd. Apt 11, Ogden, Utah 84403

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