Customer Service Store Manager

Mildred Gutierrez

818-***-**** ******************@*****.***

Objective

To invest my acquired skills, knowledge and formal education to exceed company standards and expectations. Aiming to prove great customer service knowledge to achieve the goals of the company.

Education

GED HIGH SCHOOL 2004 PACOIMA SKILL CENTER

ESTHETICIAN SCHOOL 2015 PACOIMA

Skills & Abilities

PERSONAL SKILLS

·6 years of managing a donut shop, strong communication with the ability to influence others, strong analytical and critical thinking, excellent organizational leadership, ability to analyze and interpret data into actionable insight

·Ability to prioritize, multitask, and work under little to no supervision

·Ability to self-learn new concepts and adapt to change with ease

·Ability to work well with others as a team

Experience

STORE MANAGER SPUDNUTS DONUTS – NORTHRIDGE, CA JANUARY 2015- PRESENT

·Proficient in managing a donut shop store. Managing a team of 5 people.

·Process orders and payment for sold products while delivering prompt and accurate customer service

·Adhere to quality standards, trainings and system implementations for food safety per state license requirements

·Proactively answers customer questions and concerns for services rendered, advice customer of store policy

ASSEMBLY ASSOSIATE HYDROLICS JAN 2008- MARCH 2012

·Adhere to quality standards, trainings and system implementations

·Assembling and engraving of airplane parts

·Processing of shipping and handling

·Review orders and check of inventory

CUSTOMER SERVICE ASSOSIATE TARGET OCT 2007- JANUARY 2008

·Adhere to quality standards, trainings and system implementations

·Process payment for customer purchases, processed credit card payments, returns

·Proficient in restocking, takebacks, and merchandise availability while delivering prompt and accurate customer service

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