PROFILE

Name: Usanga Julie Emmanuel

Date of Birth:2nd July 1992

State of Origin: Akwaibom

Religion: Christianity

Nationality: Nigerian

Marital Status: Single

CONTACT

PHONE:

070********

EMAIL:

adqh2o@r.postjobfree.com

HOBBIES

Singing

Travelling

Reading

Cooking

Listening to music

SKILLS

Problem solving

Ability to take initiative

Manual Handling

Target oriented

Ability to work Effectively

Team Lead Work

Quick Learner

Self Motivated

Positive Disposition

Good communication Skills.

USANGA JULIE EMMANUEL

SUMMARY

I am an experienced customer service representative with developed skills and experience in customer service and human relations. I am highly organized and hardworking and as a strong human resource personality, I always add value and make positive impact on any organization that I work with through proper analytical and communication skills.

EDUCATION

Enugu state university of science and technology, Enugu

Bachelor of science/Applied biochemistry

2013 - 2017

Junacad High school Ojo, Lagos (SSCE)

2006-2009

WORK EXPERIENCE

Stanbic IBTC Bank plc Gbagi Aje ibadan/ Account acquisition agent

Jan 2022–Till date

Cross-selling of bank products

Acquisition of New to bank Customers

Air force Comprehensive school Ibadan/ Customer Service Representative

March 2020-febuary 2021

Tuition and bill payments system

Class enrollment from database

Emergency services

Consistent answers for parents

Multichoice (GOTV) Lekki Lagos/ Customer service Representative

Nov 2018–Jan2020

Taking Ownerships of Customer issues

Troubleshoot Problems and see them through to resolution

Collect prompt and accurate feedback from Customer

Primary Installation sales, Repair, and Technical support

Providing Proactive customer outreach

Outbound calls and Redirect complaints as required

ACHIEVEMENTS

Resolved an average of 50 inquires per day

Grew the Effectiveness of the customer service department

REFREES

Available on Request

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