William Beaumont Travel Coordinator
Resume:
Ms. Maria Ramona Morales
La Puente, CA 91744
Contact: 626-***-****
Email: *************@*****.***
Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
Veterans Health Administration
11301 Wilshire Blvd.
Los Angeles, CA 90073 United States
09/2019- Present
Salary: 58,000.00 USD Per Year
Hours per week: 40
Series: 0342 Pay Plan: GS Grade: 6
Advance Medical Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for the intake, interviewing and administrative process for patients and beneficiaries applying for medical benefits and/or beneficiary travel services. Make preliminary eligibility determinations on a variety of topics, such as medical benefits, copay requirements, dental benefits, special transportation and travel benefits. Uses various methods of verification for benefits, such as reviewing income assessments, military discharge documents, computer hospital inquiries, communications with the VA Regional Office or VA Records Processing Centers. Advise veterans of their entitlement to various medical benefits and/or travel benefits. Provides exceptional customer service be exceeding the customer's expectations. Use extensive knowledge of the Medical Center policies. Utilizes, retrieves, and researches various software programs in the performance of duties. Instructs other employees in assigned tasks and job techniques
Veterans Health Administration
901 Market St. Suite 390
San Francisco, CA 94131 United States
06/2019-09/2019
Salary: 58,000.00 USD Per Year
Hours per week: 40
Series: 0342 Pay Plan: GS Grade: 6
Advance Medical Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Comprehensive knowledge of the duties, priorities, commitments, policies, and program goals of the unit sufficient to perform non-routine assignments. Knowledge and skill in the use of computer equipment with a wide variety of software to input and retrieve data as required, produce letters, memorandums, and to prepare a variety of specific working documents and forms such as spreadsheet, database, word processing, desktop publishing, graphics, and other similar products. Knowledge of the broad range of administrative services within the Medical Center in order to plan, implement, carry out, and advise on various activities relative to quality management/improvement, continuum of care, and performance measures. Ability to communicate verbally and in writing with a variety of people from different backgrounds and different levels of understanding. Monitors the use of services, supplies, or equipment for the office.
VHA Interim Staffing Program
2141 East Camelback Road
Suite 210
Phoenix, AZ 85016 United States
12/2016 - 05/2017
Salary: 47,517.00 USD Per Year
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 7
Program Support Assistant/ Travel Coordinator (This is a federal job)
Duties, Accomplishments and Related Skills:
Program Support Assistant- serve as a Travel Coordinator within the Veterans Health Administration (VHA) Interim Staffing Program (ISP), provide travel management coordination for ISP. Manage the US Bank Government Travel Card Program for clinicians assigned to the VA Interim Staffing Program. Intervene on all Government Travel Card issues to include: issuance, lost or stolen cards, delinquent accounts and inappropriate use. Consulting with US Bank on all matters relating to government travel cards. Serving as coordinator for Concur electronic travel system for the VHA Interim Staffing Program, staying informed of system notifications as new transactions and regulations become part of the travel policy. Maintaining and recording changes in status of the traveling clinicians in an electronic database. Generating appropriate reports relating to the utilization of all VHA Interim Staffing Program travelers. Providing information for management analysis on travel appropriations. Receiving technical and regulatory expertise from the VA Travel Policy, Finance Office supporting the VHA Interim Staffing Program, the Government Travel card center, FSC VA-wide TDY Travel support office. Performing program analysis functions on all travel and time keeping related control points. Receiving and responding to phone and email communications pertaining to travel arrangements and other travel related issues.
Supervisor: Lil Cepeda 602-***-****)
Okay to contact this Supervisor: Yes
Veterans Health Administration
5901 E. 7th St.
Long Beach, CA 90822 United States
04/2016 - 12/2016
Salary: 46,916.00 USD Per Year
Hours per week: 40
Series: 0342 Pay Plan: GS Grade: 6
Program Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Serve as a Program Support Assistant in a non-clinical setting for the Non VA Care Coordination Department (NVCC) under the Health Administration Service at the VA Long Beach Health Care System in Long Beach, CA. Display a high degree of tact and diplomacy when dealing with veterans. Demonstrate a caring, compassionate and sensitive manner when explaining procedures to veterans and family members. Ensure all patient health and administrative information is integrated into Computerized Patient Record System (CPRS) through Fee Basic Claim System (FBCS), scanning hardware and VistA Imaging software
Implement NVCC policy, initiate case management procedures and patient health care advocate
clarify, verify and interpret authorizations for care and treatment services to veterans and providers.
Vendorize new providers and utilize software programs to create tracking templates, spreadsheets, documents and reports. Act as VA liaison between hospitals, medical centers, clinics, health care corporations, government agencies and municipalities. Process first part requests for medical records and third part requests for Non-VA providers. Receive and screen phone calls in a courteous and timely manner Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Answer questions or concerns related to expediting patient care and work with clinical staff to ensure prompt notification of problem areas. Carry out procedures with consideration of factors such as physical condition of the patient, priority for medical care bases on eligibility and appointment availability. Work closely with the VA Choice Program and Choice First; calling patients, enrolling them in Choice; closing consults or canceling future appointments if patients opt in for Choice.
Supervisor: Stephanie Garner 562-***-**** 4706)
Okay to contact this Supervisor: Yes
Veteran Health Administration
11201 Benton St.
Loma Linda, CA 92357 United States
06/2015 - 11/2015
Salary: 46,300.00 USD Per Year
Hours per week: 40
Series: 0342 Pay Plan: GS Grade: 6
Advance Medical Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
As a Medical Support Assistant I perform administrative support duties to promote patient care within a medical facility. I coordinate and organize patients’ administrative and clerical information to provide guidance and support to ensure each patient receives timely and accurate care. I am the initial contact for patients and their beneficiaries seeking eligibility, benefits information and medical education within our Pulmonary/ Sleep Center. Medical office support processes (e.g., greeting patients in person and by phone, and documenting patient concerns and obtaining patient records. Utilize Computer programs (e.g., Veterans Health Information Systems and Technology Architecture (VistA) packages and Computerized Patient Record System (CPRS)) while booking patient appointments. Make sure that our patients are able to be seen in a timely manner. Also utilize the wait list if patient needs to return at a later time. I utilize Information security methods and principles. As well as Policy, regulations and station directives (e.g., VA benefits eligibility and the Health Insurance Portability and Accountability Act (HIPAA)). Medical administrative policies and procedures. Interdisciplinary Team (IDT) roles and responsibilities Medical records management. I utilize Medical terminology, abbreviations and symbols on a daily basis.
Supervisor: William Paige 909-***-**** .5251)
Okay to contact this Supervisor: Yes
U.S. Army Corps of Engineers
915 Wilshire blvd.
Los Angeles, CA 90017 United States
01/2015 - 06/2015
Salary: 22.30 USD Per Hour
Hours per week: 40
Series: 0318 Pay Plan: GS Grade: 5
Secretary (This is a federal job)
Duties, Accomplishments and Related Skills:
Received telephonic and personal callers. Ascertains nature of call or business of visitors and determines appropriate action. Take messages for supervisor, and other staff members. Review incoming correspondence, publications, regulations, and directives that may affect the Branch. Determines those that can be acted upon personally and takes necessary action. Determine which are of importance or interest to the Chief. Maintain suspense records on all correspondence and action documents requiring a reply and follow up to ensure a timely reply or action. Established and maintained office files in accordance with official filing system. Kept department replenished with supplies utilizing the Government Purchase Card Program (GPCP) as a Purchase Card Holder to purchase office supplies and miscellaneous items and maintains required documentation. Utilized automation equipment and software to produce a wide variety of narrative and tabular material, e.g., correspondence, reports, statistical tables and various software functions to create templates (macros), manipulate and arrange data in documents with complicated formats such as tables.
Fill personnel actions such as; new positions, fill in positions, employee awards, prepare employee exit forms, employee orientation, enroll personnel into education classes. Timekeeper for division of over 30 employees.
Supervisor: Rene Vermeeren 213-***-****)
Okay to contact this Supervisor: Yes
Bureau of Reclamation
10737 Gateway West Suite 350
El Paso, TX 79935 United States
12/2011 - 03/2013
Salary: 18.00 USD Per Hour
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 5
Administrative Clerk (This is a federal job)
Duties, Accomplishments and Related Skills:
Provided liaison service between the division, area office, and the Human Resources Office, and ensured that proper procedures were implemented in areas of personnel management such as equal employment opportunity, action plans, career development plans, training plans, performance appraisals, overtime and leave policies and practices, awards and incentive systems, grievance procedures, OWCP, retirement requirements, special and recurring reports. Assisted with employee relations Reviewing resumes and applications sent in by job applicants. Maintaining employee files and the HR filing system. Maintaining employee files and the HR filing system. Writing up job descriptions. Using word processing software and printers to create a variety of documents and reports. Preparing job postings for vacancies. Worked with area office and regional specialists to resolve problems that are encountered with EPPS and other personnel related programs. Assisted the field Manager with filling personnel vacancies. Coordinated and provided orientation training for new employees. Maintained records of required administrative and management training. Scheduled mandatory initial and refresher training for personnel.
Performed supply functions which included; property accountability, equipment maintenance and utilization, inventory management, property disposal, energy conservation and hazardous material disposal. Compiled data and prepared reports and correspondences related to property and supply operations. Received, inspected, classified, recorded, stored, and issued all property, equipment, and supplies. Allocated and released property, and requested the appointment of Boards of Survey. Reconciled the annual inventory of capitalized equipment and performs periodic inventory of Non capitalized equipment and other property. Handle shipments on Government Bill of Lading.
Assisted with office space utilization for the El Paso Field Division to meet requirements for an enhanced working environment. Maintained proper records for the vehicle fleet, including maintenance, repair, utilization, providing keys and credit cards, requisitioning and justification of special requirements. Issued policy letters and instructions. Prepared annual program for motor vehicle
needs and utilization studies. Provided liaison between the office and the General Services Administration (GSA). Maintained all required maintenance agreements for government equipment. Ensured that requisitions were entered. Compiled hydrologic data from automated field monitoring sites and other agencies, prepared reports and correspondence related to irrigation water delivery.
Supervisor: Filiberto Cortez 915-***-****)
Okay to contact this Supervisor: Yes
William Beaumont Army Medical Center
5005 N. Piedras St.
El Paso, TX 79930 United States
11/2007 - 12/2011
Salary: 17.50 USD Per Hour
Hours per week: 40
Series: 0318 Pay Plan: GS Grade: 5
Secretary (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for administrative support within our Division. Coordinated all administrative support
duties. Received calls, greeted visitors and directed visitors to our division, to the proper department. Used the DCPDS system (Defense Civilian Personnel Data System) for RPA (Request Personnel Action) actions. Maintained Chief’s calendar on a daily basis and schedule meetings, conferences, travel and andother functions for our division. Composed correspondences ensuring proper grammar was accurate.
Received incoming mail. Maintained records on all incoming mail ensuring that all documents received were disposition in a timely manner. Responsible for employee time record keeping, prepared supply requisitions and training requests. Prepared OER’s (Officer Evaluation Request) for the General Surgery
Chief. Maintained our Mortality and Morbidity (M&M) Reports and maintained calculations on spreadsheets,
using excel. Prepared Off Duty Employment (ODE) for surgeons who requested to work outside Military
Base. Temporarily assisted the General Surgery Clinic at the front desk when we were short a medical support assistant. Worked as a front desk personnel, booked medical appointments. Created on Call Roster for our surgeons and residents on a monthly basis. Ensured all surgeons in our department were up to date with medical Credentials and medical training classes. Prepared all travel for the chief and all surgeons. Worked closely with our travel department to ensure the proper method of payments were coming out of correct budgets. Booked International travel as well as domestic and ensure all requirements for
International Travel were met. Including classes of briefings needed in order to travel Internationally.
Reconciled travel vouchers upon return and accurately used a conversion table for proper refund. Processed Awards, personnel resignations, time off awards, etc. Received correspondence as well as created correspondence using military guidelines for all memos and correspondence leaving our division. Ensure of accuracy, spelling and punctuation.
Supervisor: LTC Kurt Davis 915-***-****)
Okay to contact this Supervisor: Yes
William Beaumont Army Medical Center
5005 N. Piedras
El Paso, TX 79930 United States
10/2003 - 11/2007
Salary: 14.00 USD Per Hour
Hours per week: 40
Series: 0679 Pay Plan: GS Grade: 5
Medical Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Performed a full range of receptionist duties, appointment, scheduling, record keeping and administration
duties. Responsible for answering multiple telephone system with proper telephone etiquette and outstanding customer service skills. I assisted patients with scheduling appointments using the Composite Healthcare System (CHCS). Notified patients of the follow up or cancellation of appointments. I am responsible for preparing and maintained patients' outpatient medical records, maintaining confidentiality. Screened and distributed incoming correspondence. I maintained statistical data for reports, updated patient demographic information and third party insurance information. I maintained patient confidentiality and privacy by following all HIPPA rules and regulations. I scheduled patients for special procedures that were performed at the General Surgery clinic. Scheduled APV's for procedures in the operating room. I produced various patient forms and documents using medical terms including fit for duty statements, referrals, and letters to outside institutions. I provided technical guidance and assistance to interns and residents on computers and clinic equipment. I assisted medical coders in relaying information to improve documentation of staff, residents, and interns. Utilized reference material to include Army Regulations and medical dictionaries pertaining to administrative procedures and filed maintenance. I assisted the General Surgery Residency Program Coordinator with obtaining signatures and scheduling appointments for residents and interns. Used sound judgment when making decisions in difficult situations when no supervision was available. I worked with the attending doctors, residents, and interns on a daily basis. I submitted work orders on computers and clinic equipment and make sure that the clinic is in a presentable and professional manner. I also filled as the General Surgery Service Secretary by preparing temporary duty orders (TDY) using the Defense Travel System (DTS). Made travel arrangements and assisted with the coordination of outside rotations for the residents and interns.
Supervisor: LTC John Schriver 915-***-****)
Okay to contact this Supervisor: Yes
William Beaumont Army Medical Center
5005 N. Piedras St.
El Paso, TX 79930 United States
12/2002 - 10/2003
Salary: 7.50 USD Per Hour
Hours per week: 40
Series: 1667 Pay Plan: WG Grade: 02
Food Service Worker (This is a federal job)
Duties, Accomplishments and Related Skills:
Filled Cashier position, opened morning registers and count out money at the beginning of shift and at the end of shift. Routine manual tasks in a kitchen or dining area following established procedures. Sets up glasses, silverware, dishes, trays, napkins, condiments, and cold menu items such as salads, desserts, bread, and cold beverages on a serving line or tables. Removes dishes and trays from tables after meals. Washes tables and counters. Prepares food by sorting, washing, peeling, and cutting fresh fruit and vegetables. Operates, break downs, and cleans all equipment assigned to the area for food preparation. Clean kitchen equipment such as worktables, sinks and refrigerators. Separates food waste and trash from dishes, glasses, and silverware. Loads and operate dishwashers. Stores cleaned dishes, glasses and silverware. Vacuums and shampoos carpets; sweeps and mops kitchen floors. Cleans windows and washes walls. Cleans and sanitizes trash cans; disposes of trash.
Supervisor: Mr. Martin 915-***-****)
Okay to contact this Supervisor: Yes
Education:
El Paso High School El Paso, TX United States
High School or equivalent 07/1995
Job Related Training:
SKILLS
Type 50 wpm 10 key by touch
CHCS) Composite Health Care System Ambulatory Date Systems
Office of Personnel Management (OPM) Automation and clerical training
Defense Travel Systems (DTS) Training
Defense Medical Human Resources System (DMHRSI) Training
Defense Civilian Personnel Date System (DCPDS)
General Sales Agent System (GSA)
Moderate in Spanish Language
Language Skills:
Language
Spoken
Written
Read
English
Advanced
Advanced
Advanced
Spanish
Intermediate
Intermediate
Intermediate
References:
Name
Employer
Title
Phone
COL (ret) Brad Waddell William Beaumont Army Medical Center
Chief, Department of Surgery
********@****.***
Gerardo Melendez Bureau of Reclamation
Hydrologic Engineer
*********@****.***
Winford Campbell William Beaumont Army Medical Center
NCOIC, Department of Surgery
***************@*****.***
Cindya Meza Veterans Administration
Medical Coder
******.****@**.*** Indicates professional reference
Additional Information:
Contact this candidate