Victoria Shigwedha

DEBTOR CLERK AND RESERVATIONIST

PERSONAL

Name Victoria Shigwedha

ID Number 840********

Gender Female

Nationality Namibian

Languages Oshiwambo, English

CONTACTS

Mobile +264*********

Email adqh29@r.postjobfree.com

Address P.O. Box 4889

Windhoek

Namibia

WORK

Experience 6+ years in Tourism

Current Employer: Currently Unemployed

EDUCATION

DEGREE IN TRAVEL AND TOURISM MANAGEMENT

International University of Management

2012

COURSES:

- Communication Skills,

- Events Management

- Hospitality & Tourism Law

- Supervisory & Management Skills

- Public Relations for Tourism

- Human Resource Management

DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT

International University Management (IUM)

2010

- Introduction to Hospitality & Tourism Industry

- Economic Development of the Tourism

Industry

- Computer Usage, Accounting

- Tour Guiding 1&2

TIMELINE

THE ELEGANT COLLECTION

Debtor Clerk and Reservations

February 2018 – July 2020

Retrenched

DUTIES AND RESPONSIBILITIES:

Collections of all outstanding debtors

Update to manager and send statement to

manager and clients

Invoicing, accepting and requesting payment

in various forms.

Provided prompt, courteous and efficient

handling of all requests for guest room

reservations, changes, cancellations and

information while maximizing conversion of

reservation calls for 3 properties.

Advised on procedures and policies related

to the lodges/properties

Invoicing, accepting and requesting payment

in various forms.

Reference: Mr Joern

Manager

+264-**-***-****

EXCLUSIVE RESERVATIONS &

MARKETING NAMIBIA

Reservationist/ Creditors

January 2016 – 15 February 2018

DUTIES AND RESPONSIBILITIES:

Provided prompt, courteous and efficient

handling of all requests for guest room

reservations, changes, cancellations and

information while maximizing conversion of

reservation calls for 3 properties.

Advised on procedures and policies related

to the lodges/properties

Invoicing, accepting and requesting payment

in various forms.

Reference: Mrs Leana Marais

Managing Director

+264**-******/ 081-*******

2018

2016

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TIMELINE CONT…

AFRICAN PROFILE SAFARIS, WINDHOEK

Internship

April – July 2015

DUTIES AND RESPONSIBILITIES:

Replying to enquiries and handling tour

reservations and bookings with suppliers.

Preparation of all tour related documents

such as vouchers, itinerary and maps for all

FIT tours

Delivering of messages and monitoring call

back.

Performing general office duties.

Designing, costing itineraries and making

quotations.

Reference: Marie Friede

Managing Director

061 253 992/7 (Work)

081-***-**** (Cell)

CLOCKNET

Office Administrator

April 2014 - January 2015

DUTIES AND RESPONSIBILITIES:

Handling of switchboard

Delivering of messages and monitoring call

back

Receiving clients and responding to their

queries

Customer care service

Performing general office duties

EDUCATION CONT…

GRADE 12 - NATIONAL SENIOR CERTIFICATE (NSSC)

Iipumbu Senior secondary School

2002

SUBJECTS:

- English 2nd Language

- Oshiwambo 2nd Language

- History,

- Geography,

- Development Studies and

- Business Studies

SKILLS

Problem-solving skills

Project management skills

Possess strong verbal & written communications skills Team work and resilience

Microsoft Office (Word, Excel, PowerPoint and

Outlook)

Great Administration Skills

Resilience

2015

2014

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