Tourism Customer Care
Resume:
Victoria Shigwedha
DEBTOR CLERK AND RESERVATIONIST
PERSONAL
Name Victoria Shigwedha
ID Number 840********
Gender Female
Nationality Namibian
Languages Oshiwambo, English
CONTACTS
Mobile +264*********
Email *************@*****.***
Address P.O. Box 4889
Windhoek
Namibia
WORK
Experience 6+ years in Tourism
Current Employer: Currently Unemployed
EDUCATION
DEGREE IN TRAVEL AND TOURISM MANAGEMENT
International University of Management
2012
COURSES:
- Communication Skills,
- Events Management
- Hospitality & Tourism Law
- Supervisory & Management Skills
- Public Relations for Tourism
- Human Resource Management
DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT
International University Management (IUM)
2010
- Introduction to Hospitality & Tourism Industry
- Economic Development of the Tourism
Industry
- Computer Usage, Accounting
- Tour Guiding 1&2
TIMELINE
THE ELEGANT COLLECTION
Debtor Clerk and Reservations
February 2018 – July 2020
Retrenched
DUTIES AND RESPONSIBILITIES:
Collections of all outstanding debtors
Update to manager and send statement to
manager and clients
Invoicing, accepting and requesting payment
in various forms.
Provided prompt, courteous and efficient
handling of all requests for guest room
reservations, changes, cancellations and
information while maximizing conversion of
reservation calls for 3 properties.
Advised on procedures and policies related
to the lodges/properties
Invoicing, accepting and requesting payment
in various forms.
Reference: Mr Joern
Manager
EXCLUSIVE RESERVATIONS &
MARKETING NAMIBIA
Reservationist/ Creditors
January 2016 – 15 February 2018
DUTIES AND RESPONSIBILITIES:
Provided prompt, courteous and efficient
handling of all requests for guest room
reservations, changes, cancellations and
information while maximizing conversion of
reservation calls for 3 properties.
Advised on procedures and policies related
to the lodges/properties
Invoicing, accepting and requesting payment
in various forms.
Reference: Mrs Leana Marais
Managing Director
2018
2016
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VS
TIMELINE CONT…
AFRICAN PROFILE SAFARIS, WINDHOEK
Internship
April – July 2015
DUTIES AND RESPONSIBILITIES:
Replying to enquiries and handling tour
reservations and bookings with suppliers.
Preparation of all tour related documents
such as vouchers, itinerary and maps for all
FIT tours
Delivering of messages and monitoring call
back.
Performing general office duties.
Designing, costing itineraries and making
quotations.
Reference: Marie Friede
Managing Director
061 253 992/7 (Work)
081-***-**** (Cell)
CLOCKNET
Office Administrator
April 2014 - January 2015
DUTIES AND RESPONSIBILITIES:
Handling of switchboard
Delivering of messages and monitoring call
back
Receiving clients and responding to their
queries
Customer care service
Performing general office duties
EDUCATION CONT…
GRADE 12 - NATIONAL SENIOR CERTIFICATE (NSSC)
Iipumbu Senior secondary School
2002
SUBJECTS:
- English 2nd Language
- Oshiwambo 2nd Language
- History,
- Geography,
- Development Studies and
- Business Studies
SKILLS
Problem-solving skills
Project management skills
Possess strong verbal & written communications skills Team work and resilience
Microsoft Office (Word, Excel, PowerPoint and
Outlook)
Great Administration Skills
Resilience
2015
2014
Page 2 of 2
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