Customer Service Lead Instructor

ERICK ONG’ANG’A OGEMBO

Email: *************@*****.*** Phone Contact: +254********* or 073*******

CAREER OBJECTIVE

To excel in a professionally satisfying and challenging environment in particular information technology, science, research and development with a view of making informed decisions and contributing to community livelihoods increasing institutional and career growth in domestic and international arenas.

PERSONAL ATTRIBUTES

Decision maker, self-motivated, creative, focused, utmost good faith at work with ethics and high integrity standards, innovative, team player and leader, result oriented, time keeper able to approach challenges, offer solutions and ready to learn new experiences.

SKILLS AND COMPETENCIES

Technical connectivity and CISCO networking skills;

Computer repair, maintenance, hardware and software maintenance skills;

Technological transition and merge, management information system skills;

Good data management, research, analysis, presentation and reporting skills;

Excellent communication, interpersonal, organizational and negotiation skills;

Ability to work in culturally diversified areas under minimal supervision with strict deadlines;

Good sales and marketing with customer service, administration and logistical skills.

ACADEMIC AND PROFESSIONAL BACKGROUND

Certificate in CISCO Networking, Gusii Institute of Technology, 2013-2014;

Diploma in Computer Studies, Gusii Institute of Technology, 2011-2013;

Kenya Certificate of Secondary Education, Nyansara Secondary School, 2007-2010;

Kenya Certificate of Primary Education, Riagongera Primary School, 1998-2006.

WORK EXPERIENCE AND ACHIEVEMENTS

Sales Agent, Alyusra Communication, December 2014 to Date

Roles

Administering mobile payment services;

Customer service administration to clients;

Technical phone checks with software and repairs installations.

Technician and Instructor, Guchatech College, July 2014-November 2014

Roles

Instructing on introduction to computers;

Repairing hardware and installation of software;

Student assessment and customer service to college visitors.

Information Technology Intern, Ogembo Tea Factory Company Ltd, January 2013-March 2013

Roles

Maintenance of hardware and software installations in the factory;

Assisting in data management and network administration and periodic monitoring;

Report preparation and networking;

Periodic clean up within the factory.

Achievements

Appointment as lead instructor at Guchatech and in charge of technical duties;

Lead intern at Ogembo Tea Factory Company Ltd during network administration.

INTERESTS AND REFERENCES

Interests

Keyboard playing and singing;

Dancing, networking and adventuring;

Reading technology literature.

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