Customer Service Bar Staff

PROFESSIONAL SUMMARY

WORK HISTORY

KAREN MOZIAN

Redondo Beach, CA 90278 310-***-**** *******@**.*** Over twenty years of customer service experience in restaurant and retail settings. Highly motivated, able to multi-task and prioritize workload under pressure, as well as increase pace as workload demands. I am looking to obtain a sales & customer service position to utilize these skills as well as my excellent interpersonal skills and the ability to build rapport and develop regular clientele. I am a team player and pay very close attention to detail.

SEPTEMBER 2014-CURRENT

Consultant Arbonne International

Sales, marketing, customer service, representation of the company. JANUARY 2005-CURRENT

Photographer K Mozian Photo

Specializing in landscape, urban, portrait and studio photography. Digitally edited photos to enhance appearance.

Photographed high-quality images for various print and digital projects. MAY 2017-MAY 2019

Server Truxton's American Bistro Torrance, CA

Food service at upscale, American fare restaurant. Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi- course meals, and tallying bills. Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.

Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.

Quickly learned new seasonal menus by launch dates. Self-Employed K Mozian Photo Feb.

JANUARY 2006-NOVEMBER 2010

Manager J.Crew Palos Verdes, CA

Strong visual merchandising skills emphasizing product coordination that broadcast the J.Crew image

EDUCATION

Coordinate and implement daily merchandising rotation and placement to present a clean, tantalizing offering.

Responsible for stocking, processing receipt of weekly replenishment and monthly new product roll out and organizing the floor set process. High efficiency level with the ability to prioritize workflow to meet tight deadlines and delegating tasks in a fast pace, high energy environment. Interview and train associates in a thorough training program with focus on J. Crew quality product, service level and the importance of people; consistent follow up to develop the potential of each associate.

Exceeds sales plans through constant attention and utilization of key productivity indicators; tracking business and making adjustments as needed. JANUARY 2002-APRIL 2006

Store Manager 3rd Gallery Manhattan Beach, CA

Managed operation of $1 million plus volume high-end women's boutique. Maximize sales through innovative visual presentation with focus on hot items and upscale fashion trends to a discriminating clientele. Responsible for sales, business trends, store maintenance, procedural issues and differentiating the store from local competition

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed inventory control, cash control and store opening and closing procedures. Protected store from loss or theft by setting and enforcing clear security policies. JANUARY 1997-MAY 2002

Lead Food Server Hennessey's Tavern Redondo Beach, CA Provided customer service for South Bay landmark food and retail proprietor. Implemented promotions and special events themed to seasonal occasions that attracted tourist trade and local resident customers. Focused on promotional items and daily specials using local resources Added food items, dishes, beverages and utensils to trays and immediately distributed orders

Organized and replenished supplies at food stations to optimize team performance. Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.

Associate of Arts: Marketing

El Camino College, Torrance, CA

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