Corporate and Technical Training Credentials

I specialize in learning development for organizations that encompasses software and IT, procedures, functional skills and soft skills aimed at classroom training, e-learning, self-study and on-the-job.

* Staff on-boarding * Franchisee training *Software/IT training * Procedures

* Videos * Virtual classes * eLearning

Education

MBA program - UBC (first year)

Honors Economics – UBC(BA)

Business Communications Courses - SFU, BCIT, VCC

Technology

Course Authoring: Captivate

LMS: Canvas, SAP

Video Editing: Camtasia, Movavi

Virtual Teaching: Zoom, Microsoft Teams, Webex

Web Content: XML, HTML, MadCap Flare

Business: SAP Business Intelligence, SalesForce CRM

Recent Career Highlights

Adult Instructor - City of Vancouver Community Centers Spring 2021

Overview: Teaching adults the fundamentals of using humor in speeches

Learners: Public speakers, entrepreneurs, students

Locations: Aberthau Manor, Moberly Arts Centre, Roundhouse

Recent Career Highlights

Instructional Designer - DMSI (North Van) May 2016 - Dec. 2021

Overview: Content creation for DMSI’s product education aimed at users in industrial sites around the world including mining, waste water treatment, manufacturing, pulp and paper.

Courses:

Over 25 course modules including:

Mobile app work order management

Asset condition data analysis

Report generation

Thermographic analysis

Vibration analysis

Learners

Manufacturing plant workers

Technicians

Reliability engineers

Safety inspectors

My Roles and Responsibilities

Migrating content for on-site instructor led to webinar training (during COVID)

Developing training strategies for customers all over the globe

Planning quarterly product education plans to support software releases and new software

Developing course exercises and quizzes, online (embedded) content, video tutorials, PowerPoint presentations, training aids and handouts, lesson plans

End-to-end research of technical content by testing builds, interviewing engineers

Documentation of online help, technical guides and support bulletins.

Exporting legacy content to HTML5

eLearning template development and research in Captivate

Application Trainer Tantalus(Burnaby) Jan. to November 2014

Overview

Tantalus hired me to take over product education following a layoff. Reporting to the manager of Client Operations, I worked closely with technical support specialists and project managers responsible for installing and supporting hardware, networking and software.

Key Tasks

Creating training videos

Developing an annual curriculum for distributors and customers

Creating course materials including student workbooks, lesson plans, assessments

Planning advanced training at the annual customer conference

Implementing a competency-based training model (ADDIE).

Learners

Utility meter readers

Technicians

Network Operations staff

Instructional Designer TELUS (Burnaby) Jan- May 2013

As an independent contractor, I worked with the Corporate Billing team to develop a training strategy and training materials for onboarding international technical support specialists.

Key Tasks

Analyzing the learning needs of new hires

Capturing knowledge transfer of subject matter experts

Development of training templates

Creating a SharePoint site for training and documentation materials

Learners

Technical Support Specialists

Franchisee Trainer Enter Trips (Vancouver) May to August 2013

As an independent contractor, I worked with an entrepreneur to streamline and scale her home-based business into a franchise aimed at Latin America.

Learners: Tour agents and operators

Key Tasks

Creating training for franchisees

Capturing franchise operations manuals

Adult Continuing Education Trainer Fall 2011 to Spring 2013

As an independent instructor hired by continuing education program directors, I developed and delivered my own public education courses on blogging, web communications and social media.

Educational institutions:

Vancouver School Board

Burnaby School Board

Vancouver Community College

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