Instructional Designer Water Treatment
Resume:
Corporate and Technical Training Credentials
I specialize in learning development for organizations that encompasses software and IT, procedures, functional skills and soft skills aimed at classroom training, e-learning, self-study and on-the-job.
* Staff on-boarding * Franchisee training *Software/IT training * Procedures
* Videos * Virtual classes * eLearning
Education
MBA program - UBC (first year)
Honors Economics – UBC(BA)
Business Communications Courses - SFU, BCIT, VCC
Technology
Course Authoring: Captivate
LMS: Canvas, SAP
Video Editing: Camtasia, Movavi
Virtual Teaching: Zoom, Microsoft Teams, Webex
Web Content: XML, HTML, MadCap Flare
Business: SAP Business Intelligence, SalesForce CRM
Recent Career Highlights
Adult Instructor - City of Vancouver Community Centers Spring 2021
Overview: Teaching adults the fundamentals of using humor in speeches
Learners: Public speakers, entrepreneurs, students
Locations: Aberthau Manor, Moberly Arts Centre, Roundhouse
Recent Career Highlights
Instructional Designer - DMSI (North Van) May 2016 - Dec. 2021
Overview: Content creation for DMSI’s product education aimed at users in industrial sites around the world including mining, waste water treatment, manufacturing, pulp and paper.
Courses:
Over 25 course modules including:
Mobile app work order management
Asset condition data analysis
Report generation
Thermographic analysis
Vibration analysis
Learners
Manufacturing plant workers
Technicians
Reliability engineers
Safety inspectors
My Roles and Responsibilities
Migrating content for on-site instructor led to webinar training (during COVID)
Developing training strategies for customers all over the globe
Planning quarterly product education plans to support software releases and new software
Developing course exercises and quizzes, online (embedded) content, video tutorials, PowerPoint presentations, training aids and handouts, lesson plans
End-to-end research of technical content by testing builds, interviewing engineers
Documentation of online help, technical guides and support bulletins.
Exporting legacy content to HTML5
eLearning template development and research in Captivate
Application Trainer Tantalus(Burnaby) Jan. to November 2014
Overview
Tantalus hired me to take over product education following a layoff. Reporting to the manager of Client Operations, I worked closely with technical support specialists and project managers responsible for installing and supporting hardware, networking and software.
Key Tasks
Creating training videos
Developing an annual curriculum for distributors and customers
Creating course materials including student workbooks, lesson plans, assessments
Planning advanced training at the annual customer conference
Implementing a competency-based training model (ADDIE).
Learners
Utility meter readers
Technicians
Network Operations staff
Instructional Designer TELUS (Burnaby) Jan- May 2013
As an independent contractor, I worked with the Corporate Billing team to develop a training strategy and training materials for onboarding international technical support specialists.
Key Tasks
Analyzing the learning needs of new hires
Capturing knowledge transfer of subject matter experts
Development of training templates
Creating a SharePoint site for training and documentation materials
Learners
Technical Support Specialists
Franchisee Trainer Enter Trips (Vancouver) May to August 2013
As an independent contractor, I worked with an entrepreneur to streamline and scale her home-based business into a franchise aimed at Latin America.
Learners: Tour agents and operators
Key Tasks
Creating training for franchisees
Capturing franchise operations manuals
Adult Continuing Education Trainer Fall 2011 to Spring 2013
As an independent instructor hired by continuing education program directors, I developed and delivered my own public education courses on blogging, web communications and social media.
Educational institutions:
Vancouver School Board
Burnaby School Board
Vancouver Community College
Contact this candidate