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Pharmacist Customer Service

Location:
Frisco, TX, 75035
Posted:
March 15, 2022

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Resume:

Gladys Mekenye

adqh1j@r.postjobfree.com • Frisco, Texas • 469-***-****

Pharmacist

Accomplished and skilled pharmacist with a proven background in the delivery of community pharmacy and healthcare operations. Skilled in medication therapy management and in the delivery of patient-centric care models. Talented communicator able to engage in patient education activities that lead to positive patient outcomes.

•Pharmaceutical Operations

•Specialty Pharmacy Leadership

•Organizational Leadership

•Project Management

•Patient Care

•Compliance

•Hospital Operations

•Relationship Management

•Communication

Career Experience

Pharmacist (PRN), CVS Pharmacy, Plano, TX 2020 to current

●Led team with Covid-19 vaccinations in long-term care homes and general public

●Educating and counseling on vaccinations and medication therapy

●Retail operations not limited to verifying prescriptions, medication therapy management, third party

adjudication, workflow management, and dispensing in accordance to state and federal law guidelines

MTM Pharmacist, AspenRX, Bedford, TX 2020 to current

●Actively perform comprehensive medication drug reviews for appropriateness of therapy, duplication and intervention to optimize individual patient needs

●Integrate the Medication Therapy Management Core Elements Service model to optimize clinical outcomes

●Reduce overall costs associated with health care billing via reduction of duplicate medications, medication safety surveillance, health, wellness and public health promotion

●Disease management support, coaching and counseling and empowering patients to improve outcomes

Pharmacy Manager, Lenexa Pharmacy, McKinney, TX 2019 to 2020

●Lead and directed a 5-person team that delivered proper medication dispensing and shipping throughout the United States.

●Developed and implemented training protocols that led to the creation of a competent team that promoted safe handling and dispensing processes.

●Reviewed medication therapies and ensured appropriateness, effectiveness, and overall safety.

●Implemented and made clinical judgement calls on existing formulary lists, acted as a drug information resource to healthcare professionals and patients

Pharmacist (PRN), DermRx Pharmacy, Dallas, TX 2018 to 2020

●Processed and delivered more than 1,400 dermatological prescriptions with team each day, ensuring accuracy of medication and appropriateness of use.

●Served as liaison between key stakeholders including patients, staff, and physicians on drug use and comprehensive education on new products.

●Oversaw all retail operations, including customer services, claims processing, and shipping management.

Pharmacist-in-Charge, Stonebridge Pharmacy, Addison, TX 2018 to 2019

●Supervise the operations and activities of the pharmacy team leading to 99.5% accuracy in prescription dispensing.

●Ensure seamless logistical operations for the delivery of prescriptions.

●Optimized pharmacy operations, lead the development of prioritization models, and handled all staffing and management requirements, including the creation and adherence to performance measures.

●Implemented strict and effective inventory control that led to a complete elimination of dead stock items.

Pharmacist, GenRx Pharmacy, Dallas, TX 2017 to 2018

●Successfully shipped more than 1,000 prescriptions each day while simultaneously overseeing the operations of the pharmacy.

●Earned a 97% accuracy rate in dermatological prescription order review, verification, and dispensing operations.

●Developed an efficient and effective workflow process that included staff training and performance metric adoption.

●Led the retail operations of the pharmacy, ensuring the delivery of top-notch customer service.

Education

Doctor of Pharmacy, June 2016

University of Oklahoma, College of Pharmacy

Licensure

Licensed Pharmacist #59984 – State of Texas

Licensed Pharmacist #1-108648 – State of Kansas

Basic Life Support Certification – American Red Cross

Immunization Certificate – APhA

ACPE Sterile IV Compounding Certificate



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