Operational Excellence Executive
Resume:
DEREK YOKLEY
Elk Grove, California *****
adqh1c@r.postjobfree.com
https://www.linkedin.com/in/derek-yokley
SUMMARY
A diligent and highly resourceful operations executive with multi-industry experience, specializing in change management, strategic planning, quality assurance, operations management, and financial planning. Excels at propelling a vision into measurable and positive outcomes as well as driving growth and sustained financial performance. Seeks to question the status quo and empower initiatives to improve quality, cost, delivery, and service. Proven success in building and leading amazing teams to achieve impactful results across the board.
Staff Development
P&L Oversight
Process Compliance
Value Stream Mapping
Performance Management
Continuous Improvement
EXPERIENCE
UCSF BENIOFF CHILDREN’S HOSPITAL, Oakland, California
Executive Director Operational Excellence and Performance, 2021-2021
Directs, supervises, and coordinates strategic clinical and business operations for the Benioff Children’s Hospital enterprise. Serves as the administrative leader at the Oakland Campus for our Quality Built-In (QBI) management system. Works collaboratively with the QBI Medical Director to drive the adoption of QBI throughout the organization to achieve optimal performance. Acts as a change agent partnering with leadership in creating a culture of discipline, accountability, and quality focus to eliminate waste, optimize resources, and improve our patient, physician, and staff experience.
SUTTER HEALTH SYSTEM OFFICE, Sacramento, California
Director of Enterprise Transformation and Strategy Deployment, 2014-2021
Acted as key thought partner to executive leadership, translating and aligning vision into operational plans and goals, resulting in top-tier operational performance across all performance measures. Drove deployment of dozens of enterprise-wide strategies for $13 billion annual integrated health care system. Developed, implemented, and coached visual management process for system senior leadership team to allow for monitoring and refinement of strategic initiatives. Partnered directly with CFO to create plans to mitigate threats and maximize value to organization (including both growth and cost savings initiatives). Developed and implemented personalized training and coaching curriculum for president and CEO.
Built outstanding corporate-level business improvement and strategy deployment team, with annual savings performance of up to $116 million (return on budget of 33x).
Reduced call center spend by 30% in less than seven months. Lowered call center turnover by 40% in same time frame.
Developed and executed annual strategic planning process cascading to all 55,000 employees.
Slashed billing write-offs above $10,000 by 90%, resulting in $11 million in hard savings.
SUTTER HEALTH CENTRAL VALLEY REGION, Modesto, California
Director of Lean Performance Improvement, Gould Medical Foundation, 2011-2014
Served as partner to Foundation and Physician Group leadership teams, helping to develop strategic plans, selecting value streams, and prioritizing resources for driving organizational goals. Built, led, and managed coaches, coordinators, and assistants focused on delivering performance improvement via Lean tools and LMS. Worked closely with finance to create short- and long-range plans. Partnered with executive leadership to reimagine how enterprise cared for patients in top 5% of care delivery needs. Developed and implemented core team approach to care model, including medical, pharmacy, and mental health professionals.
Spearheaded creation of tiered visual management system for Central Valley region.
Expanded service from one to seven value streams.
Improved physician satisfaction from 32% to 87% in 13 months.
Reduced after-hours charting to zero for 22 internal medicine doctors.
Increased available appointment slots by 2% in six months.
Slashed and reduced unused slots by 62% in eight months.
Reduced days for referral processing from ten days to same day.
ADDITIONAL EXPERIENCE
DAYTON SUPERIOR, Modesto, California, Plant Manager, 2010-2011. Maintained plant compliance and certifications with multiple states’ DOTs as well as plant certification by Concrete Reinforcing Steel Institute. Acted as SME and became only person in company of 2,000-plus employees to secure National Association of Corrosion Engineers Certification. Regained plant's certification with Concrete Reinforcing Steel Institute (previously lost due to failed audit). Overhauled Modesto plant's quality program by creating audits, point of use instructions, and statistical analysis as well as training and evaluation testing of employees. Improved on-time delivery by 28% in less than five months. Maximized plant safety through proactive strategies and well-structured training.
AIR TOXICS, LTD., Folsom, California, Vice President of Operations, 2009. Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets. Provided vision, strategy, and long-term plans for laboratory operations. Developed modular lab design allowing use of 30% more equipment in existing space and helping company grow additional 20% without need or cost to relocate. Reduced use of overnight shipping from 92% to average of less than 5%. Realized bottom-line savings of greater than $300,000 in 2009. Reduced need for additional test media while still pacing with 20% growth (or $145,000 in total savings).
WESTERN MILLING QUALITY FEEDS, Visalia, California, Director, Operational Excellence, 2006-2008. Maintained total P&L responsibility for $37 million and oversaw two division directors, three managers, four supervisors, and 140 line-level employees. Created and implemented business metrics dashboard. Modeled, led, and mentored senior staff through culture change as organization transformed. Managed quality assurance, safety, and maintenance departments as well as assumed divisional oversight of sack feed and liquid feed divisions. Created and implemented robust quality system. Partnered with state inspectors to reduce state violations. Established and executed strategies to transform sack division from monthly loss of $5,000 to monthly profit of $12,000 in ten months.
YOKLEY AND ASSOCIATES, Fresno, California, Contractor, Pathways Consulting and Kaizen Institute of America, 2000-2006. Supported clients in implementation and maintenance of Lean Manufacturing programs (TPS). Identified business issues through careful collaboration with key stakeholders. Provided classroom training on Lean principles, paradigms, and tools of change management. Led Kaizen events and assisted in creating audits and KPI to ensure ongoing compliance and improvement. Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems. Prioritized projects and project tasks depending upon key milestones and deadline dates.
AMERIC-DISC, Salida, California, Senior Management: Quality Assurance Manager/Kaizen Manager, 1997-2000. Responsible for all aspects of Compact Disc and Digital Versatile Disc Quality in 100,000-square-foot facility. Served as ISO 9002 Management Representative and Lead Auditor. Led staff of 12 with a $500,000 working and $400,000 capital expense budget. Worked directly with customer to resolve concerns.
EDUCATION
THE OHIO STATE UNIVERSITY, Columbus, Ohio, M.B.A., Operational Excellence
CALIFORNIA STATE UNIVERSITY, SACRAMENTO, Sacramento, California, B.A., English
CERTIFICATIONS
Certified Lean Six Sigma Black Belt, The Ohio State University
Certified Gemba Executive, Kaizen Institute
Certified Gemba Instructor, Kaizen Institute
Prosci Change Management Certification
Executive Healthcare Leadership, Cornell University
Healthcare Change Leadership, Cornell University
COMPUTER SKILLS
MS Office Suite, Epic, SharePoint, Visio
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