Customer Service Pharmacy

Alberto T. Tagarelli

*** ******** ***** • Madeira Beach, FL 33708 • 727-***-**** • ********@***.***

Pharmacy Manager / Pharmacist

Resourceful pharmacy professional offering productive blend of technical and management expertise,

coupled with strong relationship building skills

Track record for guiding range of pharmacy operations, including filing / verifying prescriptions; maintaining optimal inventory levels; and supervising, training, and mentoring pharmacy personnel. Empathic listener and consultant with outstanding customer service skills critical to generating repeat and word-of-mouth business in retail environments; adept at interfacing with physicians and other medical professionals.

Well versed in interpreting and complying with state and federal drug laws, as well as HIPAA standards. Background managing multiple pharmacy locations simultaneously, recruiting and hiring staff and ensuring high quality and profitable operations. Comfortable serving in leadership role or as valued team player. Fluent in Italian.

Impressive Pharmaceutical Expertise

Data Management / Recordkeeping

Team Building / Motivation

Inventory Control / Narcotics Tracking

Staff Training / Mentoring / Coaching

Customer Service / Support

Multiple Store Location Leadership

Prescription Filing / Verification

CAREER HIGHLIGHTS

Sweet Bay (DEG Europe) / Kash & Karry, need location(s) • 1986-2012

Pharmacy Manager / District Manager

Guided pharmacy operations in retail store environments, ensuring proper dispensing of medication in compliance with prescription orders, government regulations, and store policies. Provided inventory control, ordering products, maintaining controlled substance records, and removing outdated / damaged drugs. Consulted with physicians and other medical professionals regarding medications and potential patient reactions, as well as with patients on prescription and over-the-counter medications.

As District Manager, provided leadership to multiple store locations simultaneously, recruiting, hiring, and training pharmacists and pharmacy managers / technicians. Used established performance measures to promote high quality, efficient, and profitable operations at all locations.

•Strengthened operations and profitability of 17 pharmacies within district, hiring, training, and mentoring 35 pharmacy personnel and introducing process improvements and cost controls into store operations.

•Played critical role in recruitment of talented pharmacists for company by visiting various academic campuses and bi-annual State Board of Planning events to identify prospects.

•Contributed significantly to 2-year acquisition process of Kash & Karry by Sweet Bay by taking leadership role in transition of pharmacy data management system and various operating processes.

•Demonstrated sustained excellence in meticulously managing pharmaceutical operations through stellar technology knowledge, problem solving, and customer service / consultation.

MILITARY SERVICE

Served with distinction in U.S. Army / Army Reserves, retiring as Lieutenant Colonel (0-5). Provided pharmacy services in MASH unit in St. Petersburg, FL. Received Army Achievement Medal and honorably discharged.

EDUCATION / LICENSURE

Bachelor of Science in Pharmacy, University of Florida, Gainesville, FL

Licensed Pharmacist (#PS0012953), State of Florida (active)

COMPUTER SKILLS

Microsoft Office Suite • PDX Computer System

COMMUNITY INVOLVEMENT

Spokesman related to medications, Lupus Foundation

Contributed to creation of St. Petersburg Clinic that serves up to 5K underprivileged people annually

Co-founder of Methadone Clinic for returning Vietnam veterans, Gainesville, FL

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