Office Assistant Customer Service

CURRICULUM VITAE

PERSONAL DETAILS

Name: Sadatu Mohammed

Date of Birth: May 8, 1991

Marital Status: Married

Nationality: Ghanaian

Contact: 050*******

Email: adqh0i@r.postjobfree.com

EDUCATIONAL BACKGROUND

2015-2016: Ghana Technology University College

Bachelor of Science Procurement and Logistics Management

2010-2013: Takoradi Polytechnic

Higher National Diploma (HND) Purchasing and Supply

2006-2009: Methodist Senior High School, Sekondi-Takoradi

West African Senior Secondary Certificate Examination (W.A.S.S.C.E.)

PERSONAL TRAITS

Good computer skills (Word, Excel).

Good verbal communication.

Ability to multi-task in a timely and efficient manner.

Ability to work under high pressure.

Ability to relate to people when diverse background.

High sense of responsibility.

Team player.

CAREER OBJECTIVES

To become excellent with all roles assigned to me.

To be an excellent entrepreneur.

WORK EXPERIENCE

March 2015-September 2020: Weighing Officer at Ghacem Limited Takoradi

Department: Marketing

Job Description:

Assist in the implementation of company marketing plans as needed.

Input customer data in the system for calling procedure as governed by the Marketing Operation Manual 3 (Calling procedures).

Call in trucks for cement dispatches as per the prevailing calling procedures and dispatch principle using the appropriate devices.

Liaise with security personnel at post to manage truck movement for cement dispatches within Ghacem factory as governed by the Marketing Operational Manual 3 (Calling procedures).

Weigh-in Trucks for cement dispatches on Weigh-Bridge.

Generate Picking list for Weighed-in Trucks for cement dispatches.

Communicate courteously with distributors/customers by telephone, email and face-to-face to achieve quality service delivery.

Maintain collaborative working relationship with Customer Service office and invoicing office to ensure proactive customer service delivery.

Participate in all Safe Work Talks.

Perform any other duties that may be assigned by Head of Takoradi Marketing operations.

November 2013-February 2015: National Service at Ghacem Limited-Takoradi.

Department: procurement

Job Description:

Registering of invoice and taking it for approval.

Typing, Scanning and Mailing of document.

Receiving and storing confidential document.

Dispatching of cheques and remittance advice to supplies.

Printing of Local Purchase Order (LPO) and processing it.

20th June – 16th August 2012: Industrial Attachment at Western Regional Medical Stores.

Department: Stationary

During my industrial attachment, I was assigned to the stationary department at Western Regional Medical Stores to assist the officials in the stationary department. Below was my job description.

Job Description

Issuing of stationary items.

Receiving of items.

Stocktaking

Monitoring and maintenance of stock levels.

27th May – 12th August 2011: Industrial Attachment at Ghacem Limited Takoradi.

Department: Stores

I was assigned to the stores department at Ghacem Limited when I was embarking on my industrial attachment. A detail of my job is described below.

Issuing of fuel and office equipment.

Receiving of items.

Storing of stock items.

Stock taking.

Labeling and identification of stock location.

COMPUTER SKILLS

Microsoft Excel

Microsoft Word

STUDENT RESEARCH PROJECT TITLE

Project work in partial fulfillment for the award of Bachelor of Science Procurement and Logistics Management.

Topic: Assessing the Effect of Inventory Management on the Performance of Public Organizations in Ghana. A case study of Ghacem Limited Takoradi.

Project work in Partial fulfillment for the award of Higher National Diploma (HND) Purchasing and Supply.

Topic: The Effect of Inventory Management on Productivity. A case study of Ghacem Limited Takoradi.

Professional Association: Professional of Purchasing and Supply Student (PASSAG)

INTERST AND HOBBIES

Reading

Attending to customers when they need help.

Researching.

REFEREES

Mrs Grace Korankye

Snr. Weighing and Invoicing Supervisor

Ghacem Limited

Takoradi

Cell phone: 024*******

Mr. Michael Ankrah

Snr. Procurement Supervisor

Ghacem Limited

Cell phone: 024*******

Mr. Bernard Basuglo

Marketing Supervisor

Ghacem Limited

Cell phone: 024*******

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