MD RIZBUL HASSAN

***-*** *** ****** **, HALIFAX NS B3R 1R3

437-***-**** adqgzw@r.postjobfree.com

CAREER OBJECTIVE:

Innovate and grow as a professional to meet the challenges of ever-changing technology, always with a creative and completely committed attitude. SUMMARY OF SKILLS AND QUALIFICATIONS

Electrical and Electronic Engineer with more than 7 years of experience as a specialist of radio network at a multinational telecommunication operator company. I possess a sound understanding of fundamental principles and trends in electrical and electronic engineering. Recently completed the Google IT Support Professional Certificate, an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments. I am eager to learn and can adapt to new environments, products, and projects.

CORE TECHNICAL SKILLS

Outdoor and in-building radio network solution design, radio network drive test and antenna system design

Hardware testing, troubleshooting and quality assurance

Radio network computer simulation for coverage/capacity planning and small cell planning

Power system design, Schematic diagram, PCB Layout Design, etching, drilling and soldering

VLSI circuit design

COMPUTER SKILLS

Radio Network tools: ASCOM Radio NW drive test tool, TEOCO ASSET (Radio NW planning tool), InfoVista Planet (Radio NW planning tool), MapInfo Professional, Ericsson BO (KPI Template creation, KPI data report creation), Nokia NetAct, Huawei iManager

Circuit and Schematic Design: Microwind VLSI design, DSCH, OrCAD Pspice, Angsoft Microwave circuit design

Programing language: Visual Basic, C++, MATLAB

Microsoft Office: Word, Power Point, Access, Excel (VBA macro, Excel formula) SOFT SKILLS

Hard worker, team player, quick learner, strong work ethic, creative, problem solving skills and strong time management skills

Strong communication skills. Capable of communicating fluently in English language (CLB 8 in all bands: Listening, Reading, Writing and Speaking) PROFESSIONAL CERTIFICATES

Title: Google IT Support Professional Certificate (5 Courses) 2021

- Technical Support Fundamentals

- The bits and bytes of computer networking

- Operating system

- System Administration and IT Infrastructure

- IT Security

Title: Google IT Automation with Python 2021

- Crash Course on Python

- Using Python to Interact with the Operating System

- Introduction to Git and GitHub

- Troubleshooting and Debugging Techniques

- Configuration Management and the Cloud

- Automating Real-World Tasks with Python

Title: Communication Skills for Engineers 2018

Topic: Canadian engineering workplace communication, engineering codes and ethics, idioms, technical writing, business writing, etc. Institute and location: Immigration Services Association of Nova Scotia

Title: UMTS Cell planning 2013

Topic: UMTS cell planning principles, HSPA planning, NW protocol, NW interfaces Institute and location: Technology Solution Partner, Dhaka, Bangladesh

Title: GSM Frequency optimization 2012

Topic: GSM frequency optimization steps and procedure and optimization using NetAct Institute and Location: Technology Solution Partner, Dhaka, Bangladesh EMPLOYMENT HISTORY

Customer Service Professional October 2018 – Present Company: Manulife Bank

Duties/Responsibilities:

● Day to day banking:

- Access Card: New order, Re-order, Cancellation, Transaction limit increase/decrease

- Web/IVR Access: Web/IVR access activation, Password reset, Access cancellation, access card linking

- Bill-pay, recurring bill pay, fund transfer (Internal, External), recurring fund transfer, Wire-in transfer

- Cheques: New order, Cancellation, stop pre-authorized-cheque payment, official cheque order

● Investment queries:

- Non-registered GICs

- TFSA and RRSP, registered GICs

- RRIF

● General Customer support: Product inquiry, Duplicate Statements, Tax slips Customer Support Specialist March 2018 – October 2018 Company: TargetCW

Duties/Responsibilities:

● Provide timely, effective, and quality support to clients regarding account issues and other general concerns related to our services

● Be accountable for the process of supporting clients by composing thoughtful and accurate responses

● Provide the best individualized service for each client by reaching out directly to the client via email when additional information is required

● Process confidential data and information according to guidelines, maintain client confidence, and protect operations by keeping information safe

● Stay updated on industry knowledge, compliance regulations, and company policies

● Research information and troubleshoot problems using available resources

● Enhance our customer support quality with your problem-solving and people-serving skills and turn frustrated clients into frequent patrons Specialist, Radio Network Planning January 2011 – November 2017 Company: Robi Axiata Limited, Dhaka, Bangladesh

Duties/Responsibilities:

● Conducted nominal site survey for Radio Network BTS, signal strength and Signal Quality Measurement

● Handled customer complaints and provided intermediate/permanent solutions for Radio Network issues

● Arranged meetings between vendors (Huawei, Ericsson & Nokia), other stake holder departments (Transmission, Core network and IP network) and Robi to decide optimized telecommunication network solutions in terms of efficiency, Opex

● Ran computer simulation of GSM/UMTS/LTE network for coverage and capacity planning, prepared cellular data, physical parameter (Antenna Height, Azimuth & Tilt) and antenna systems.

● Analyzed customer requirements and implemented suitable radio network features in the network.

● Designed network interface, calculated IP network bandwidth and Number of IP port.

● Designed, verified and ensured power and cooling system (generator, UPS, battery, AC) for 2G BTS, 3G NodeB, e-NodeB, BSC and RNC based on installed traffic capacity.

● Assembled electrical and computer systems according to electronic manual. Engineer, Radio Network Planning April 2010 – January 2011 Company: Robi Axiata Limited, Dhaka, Bangladesh

Duties/Responsibilities:

● Conducted nominal site plan and site survey.

● Designed sites inclusive of TRx plan, roof layout and equipment foot print.

● Planned frequency of GSM cells.

● Documented site acquisition request forms, survey forms, technical review forms, technical justification.

● Analyzed traffic data, coverage and interference to take necessary action. PROFESSIONAL ACHIEVEMENTS

Awarded certificate of recognition for demonstrating the Robi Axiata guiding principle “I can, I will” 2014

Awarded certificate of recognition for outstanding performance 2016 EDUCATION

Degree: Bachelor of Science in Electrical and Electronic Engineering 2004 – 2008 Name of the Institution: Islamic University of Technology Canadian Equivalency: 4 years Bachelor’s Degree (WES DXD assessment ref: 3011438) Achievements:

● Graduated with honors

● Recipient of OIC (Organization of Islamic Conference) full scholarship for 3 years TRAINING

INDUSTRIAL TRAINING

Title: Electrical power system 2007

Topic: Power Plant, Boiler, Furnace, Turbine, Generator, Transmission & Distribution of electrical power Institute and Location: Ghorashal Thermal Power Station (GTPS), Palash, Narsingdi, Bangladesh

Title: Microprocessor and Microcontroller, Nuclear power system 2007 Topic: Microcontroller, Nuclear reactor, radioactive isotope production, nuclear power station Institute and Location: Atomic Energy Commission, Savar, Dhaka, Bangladesh

Title: Telecommunication system 2007

Topic: Telecommunication systems in Bangladesh, Digital telephone exchange, Microwave link, ITX, ICX, IGW, Satellite earth station

Institute and Location: Bangladesh Telephone & Telegraph Board (BTTB), Gazipur, Bangladesh

Title: Power system supervision 2007

Topic: Supervisory Control and Data Acquisition (SCADA) Institute and Location: Dhaka Electric Supply Company (DESCO), Dhaka, Bangladesh REFERENCES: Available upon request

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