Water District Administrative Assistant

MIRNA GUZMAN

*************@*****.*** 619-***-****

Profile

A CSR with strong client interaction and extensive case management experience in large public business with the technology and County anti-poverty programs

Possess working knowledge of Microsoft Office, Email and Live Chat

In the process to complete a Bachelor of Science in Psychology

Skills

Spanish fluent: speak, read, write and translate

Experience

State of California in Home Support Service, Chula Vista, CA Feb 2010-Jul 2021

Care Provider

Provide general personal care to elderly

Administer medication; vital signs, arrange/drive Doctors visit

Counsel client with county services programs; CalFresh, CalWorks and Medi-Cal

Allied Waste Company, Chula Vista, CA

Call Center Customer Service

Handle over 75% customer interactions in a daily bases Jun 2004-Jan 2010

Screen customer to offer connection with available services

Assist with customer orders and billing details

Glen Abbey Memorial Park and Mortuary, Chula Vista, CA Aug 2000-May 2004

Client Care Specialist

50% of daily work coordinate/ensure client made meaningful decisions for final services

Work with Doctors/County of San Diego to prepare death and interment certificates

Identify and accurately refer clients to County Community Resources; S.S. office/Social Workers

Prepare sales/funeral service contracts and complies with guidance and procedures

Tia Juana Water District, San Diego, CA Jul 1997-Jul 2000

Administrative Assistant

Complete range of Administrative support

Took minutes for the Board of Directors

CACI, San Diego, CA Jan 1987-Feb1997

Office Manager

In charge of administrative and personnel functions

Provide administrative assistant to West Coast Director

Education

Southwestern College, Chula Vista, CA Feb 2014-Mar 2017

Alliant/National University/San Diego, CA May 2017-Sept 2019

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