Superior Pipeline Loan Processor
Resume:
Sherri Pembleton
Senior Loan Processor
Thomasville, Georgia
*********@*******.***
My goal is to become a valued team member with a fast-paced Mortgage Banking organization serving customers in an outstanding best practices, client-focused manner. Authorized to work in the US for any employer
Work Experience
Overall Top Notch Mortgage Professional with 30 year tenure Loan Processor
American Financial Network, Inc.-Brea, CA
October 2020 to October 2021
I re-entered the Mortgage Industry as a Loan Processor, managing a pipeline for several Loan Officers and my own Richmond, Virginia Branch. As a former Loan Officer and Processing Team Lead, experience and ease under pressure are important skills that I possess. I thrive on plenty of customer interaction, including Realtors, Borrowers, my Team and Underwriting. My average turn times from application through closing is 15-27 days. Encompass efficient, excellent customer service skills and superior pipeline management are what makes me a valuable employee. Owner/President
Home Health Services - Naples, FL
June 2011 to January 201
Senior Loan Officer
Pulte Mortgage LLC - Palm Beach Gardens, FL
January 1999 to December 2003
My position as a Senior Loan Officer for Pulte Mortgage LLC entailed business development, procurement, and retention of Loan Applications in 8 Pulte Home developments in two counties. My business model was quite successful. I trained other Loan Officers, the salespeople in my designated developments, and was very involved in the local community as a member of the Mortgage Bankers Association. I became the Top Producer in the Nation and Mexico, and the Top Producer both regionally and in the branch consistently. I also won the Top Gun Sales Award for Outstanding Loan Production. My Client Retention Ratio was 98 percent, considered an accomplishment in light of the typical construction time of 18 months from application to closing. My tenure as a Senior Loan Processor Team-Lead of over several years was especially helpful with many aspects of my position.
I consistently closed over 42 Million annually and managed a Pipeline in excess of 450 clients on a rolling average basis. I fully expedited all aspects of the process from Mortgage Application through and including Loan Settlement. Further, I won awards for high loan profitability while also winning JD Powers recognition for Excellent Customer Service. Builder Loan Officer
CTX Mortgage Company - West Palm Beach, FL
October 1997 to August 1998
In October of 1997, I became a Builder Loan Officer for CTX Mortgage Company, a subsidiary of Centex Homes. My duties were to originate Mortgage Loan Applications in 6 communities for Centex Homes as well as clients in the community. As a result of my focus that adhered to and informed the philosophies and production goals of the company, this position was a natural progression in my career. I was instrumental in community involvement with Centex relating to Grand Openings, Customer Appreciation days, Development Socials, etc.. I oversaw all aspects of each loan application until settlement and delivered superior customer service. I won awards for high loan profitability, enjoyed an excellent client-retention ratio, and engaged the Centex brand in the community. I was awarded the Top Producer in the Region and the State as wells as the Sales Award for Highest Closed Loan Volume in 1998. I managed a Loan Pipeline averaging 300 loans consistently.
Senior Loan Processor Team-Lead
CTX Mortgage Company - West Palm Beach, FL
June 1995 to October 1997
As a Senior Loan Processor Team-Lead, my duties included supervision of Loan Processors, Branch Pipeline management, weekly status reporting and sales meeting presentations. In my Pipeline, I was responsible for the procurement of all necessary documentation, compilation and stacking for underwriting preparation, full Credit Analysis, I pre-underwrote appraisals and submitted loan documentation for automated or manual underwriting. Additionally, I obtained and satisfied all conditions of mortgage approvals and coordinated everything with Loan Officers and Customers. My Time Management skillset was paced to ensure that all Branch loans adhered to closing dates and deadlines. As an effective Team-Lead, troubleshooting and restructuring were important parts of my duties and I made pertinent Credit Analysis decisions post underwriting. Additionally, I served as a Junior Underwriter for the Branch. Senior Credit Analyst
BancBoston Mortgage - Delray Beach, FL
January 1989 to November 1994
As the Senior Credit Analyst, my responsibilities included Branch Operations and Pipeline Management, weekly reporting to the Branch Manager and Regional Vice President pertaining to overall production, and meetings with Loan Officers to proactively resolve any upcoming issues. In addition to my own Pipeline, I was a contributing member to a team of Mortgage professionals in support of Premier Builder clientele. I performed construction documentation reviews and procured phased development project approvals for both FHA and VA on behalf of local Top-shelf builders. I also managed Condominium and PUD review and project approvals for my employer. With an annual Branch pipeline average of over 4000 loans, my expertise in both Underwriting and program structure proved essential. In addition to expediency in loan industry processing standards, as the Operations Manager, I created many internal best practices. I was accountable for expedited closings, closing package preparation and post-closing shipping as well as assisting other team members to achieve high success. Our Branch achieved accolades for processing speed, First Time Approval Ratio, Client Retention, Production Awards and Highest Customer Satisfaction surveys.
Awards
Top Producer Nation Pulte Mortgage
Top Producer Region Pulte Mortgage
Top Gun Sales Award Highest Loan Production Pulte Mortgage Certifications and Licenses
Licensed Real Estate Salesperson
June 2000 to June 2008
Licensed Mortgage Broker
October 1987 to October 1992
Assessments
Sales Skills — Highly Proficient
August 2020
Influencing and negotiating with customers. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Business Math — Proficient
August 2020
Using basic math to solve problems in a business context. Full results: Proficient
Customer Service — Highly Proficient
September 2019
Identifying and resolving common customer issues. Full results: Highly Proficient
Marketing — Proficient
August 2020
Understanding a target audience and how to best communicate with them. Full results: Proficient
Inside Sales — Highly Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Attention to Detail — Highly Proficient
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Principles of Accounting — Proficient
August 2020
Preparing financial records according to federal policies. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Supervisory Skills: Interpersonal Skills — Proficient August 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Pipeline Analysis
Client Services (40+ years)
ENCOMPASS EXPERIENCE
• Loan Processing (20 years)
• Credit Analysis (30+ years)
• Team Leader (9 years)
• Management Experience (16+ years)
• Pipeline Analysis (30+ years)
• Account Management (30+ years)
• Negotiation
• Operations Management
• Analysis Skills (40+ years)
• MS Office
• CRM
• Fair Housing Regulations
• Loan Officer Experience
• Property Management Experience
• Presentation Skills
• Business Development Skills
• Mortgage Banking Experience
• Inside Sales
• Relationship Management
• Project Planning
• Customer Relationship Management
• Quality Assurance
• Outside Sales
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