Travel Consultant Customer Service

Simone Holloway

New York City +1-646-***-**** ******.********@*****.*** linkedin.com/in/simone-holloway-1261466/ Skilled travel consultant with over 16 years of experience in the hospitality industry with an ability to effectively identify and swiftly resolve problems. Expertise in areas of sales, customer service, negotiation, and travel bookings with a track record increasing sales and maintaining client relationships for over 10 years. Professional Experience

RA Travel Inc — New York, United States Feb 2011 – Present Travel Consultant

• Provide booking services for 10+ clients in the entertainment industry

• Collaborate with various modeling agencies to book over 20 flight and hotel bookings per week

• Develop strong relationships and negotiate airfare with 5+ domestic and international airline carriers

• Develop and maintain relationships with existing travel clients

• Manage high call volumes of phone calls and emails from clients to resolve numerous travel challenges and inquiries

• Quote and design travel packages for groups and individual travelers

• Research destination, culinary and vacation activity recommendations

• Liaise with hotel concierges, airline companies and ground transportation providers on behalf of clients Valerie Wilson Travel — New York, United States Nov 2005– Sep 2009 Travel & Corporate Sales Agent

• Developed and maintain relationships with existing and potential clients

• Provided booking services for domestic and international clients

• Assisted customers with inquiries and complaints through phone calls and emails

• Assisted associate agents with travel booking and ticketing services

• Confirmed air, ground transportation and hotel bookings for corporate clients HR Travel Inc — New York, United States Sep 1997– Mar 2005 Travel & Corporate Sales Agent

• Developed and maintain relationships with existing travel clients

• Helped to launch the travel department and ensured seamless operation

• Managed the international and domestic VIP entertainer travel plans

• Partnered with other NYC based travel agencies and airlines to book airfares

• Implemented management strategies resulting in improved systems and procedures resulting in a more productive work environment

• Increased overall customer satisfaction by effectively and swiftly solving client problems and responding to inquiries Education

Accounting, Marketing & Business Management

Knox College — Palm Beach, Florida

Skills

Travel Advisory, Negotiation, Communication, Teamwork, Customer Service, Sales, Bookkeeping, Problem solving, Team leadership, Tourism, Event Management, Luxury travel, Research Languages: English (Native)

Technologies: Microsoft Office, social media, Worldspan, Sabre, Amadeus, QuickBooks

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