Customer Service Representative
Resume:
Rilene Cowton
Phone: 647-***-****
Email: *********@*******.***
Position of Interest
To obtain a position as a customer service representative in the warehousing industry.
Summary of Qualifications
●Time management and problem solving skills: setting objectives, ability to prioritize, and organize goals in an achievable manner
●Process analysis: experience in collecting data, and identifying opportunities for improvement
●Presentations and proposals: ability to organize thoughts and effectively communicate them in both a verbal and written format
●Teamwork: effective listening, strong ability to get along with others, conflict management, identifying and valuing different personality/character types
Offering versatile office management skills and proficiency in Microsoft Office programs: MS Word, Excel, PowerPoint, and MS Outlook
Professional Experience
Canvape.com August 2020-Present
Answer phones
Sell vape products
Check inventory
Stock shelves
Customer Service
Count till at start of day and count till at end of day
Close till
Tamefield warehousing. October 2016-June 2017
●Answered phones, created Bills of lading,filing, answered emails.
●Maintained high level of customer service
●Inventory control.
Kuehne + Nagel, Brampton Ont 2013( contract) 7 Months
Customer Service Rep
●Maintained high levels of customer service during high-volume, and fast paced environments
● Assisted management in inventory control and stock ordering
● Communicated clearly and effectively with customers, co-workers as well as management
●Handled appointment booking for freight delivery, as well as customer appointments
●Drew up Bills, processed all in and outbound orders.
Sonny’s Drive-in, Brampton, ON 2011 - 2015
Customer Service
●Maintained high levels of customer service during high-volume, and fast paced environments
●Communicated clearly and effectively with customers, co-workers as well as management
●Followed procedures for safe food preparation, assembly, and presentation
●Assisted management in inventory control and stock ordering
●Resolved complaints in a courteous and professional manner
●Cross-trained and co-ordinate scheduling with other team members in order to facilitate seamless service
Previous Work Experience
Trades for the Day, Brampton, ON 2009 - 2014
Customer Service
●Processed monthly expense reports
●Organized daily appointments
●Provided administrative support to the management team
●Scheduled and greeted potential customers; answered telephones; purchased supplies; and preformed data entry and billing
Education & Special Skills
Personal Support Worker, Yorkdale Adult Learning Center, Toronto, Ontario 2011
CPR & First Aid Certified
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