May **** to

September ****

January **** to

June 2019

April 2016 to

August 2018

Summary

Patient-focused medical professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Skills

Document control

Scheduling and calendar management

Billing and invoicing

Experience

Lifetime Discoveries

Greenwood, SC

Front Office Assistant

Answered office phone and emails to schedule appointments, answer questions, and document information.

Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Maintained front office cleanliness and organized supplies to increase productivity. Collected copays and account balance payments and updated account records. Self Regional Medical Center

Greenwood, SC

PCT

Documented patient intake and dietary requirements and aided with feeding and monitoring.

Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.

New Commandment International Ministry

Greenwood, SC

Church Administrator

Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs,switchboard operations

Coordinated master church calendar with sermons, pastoral vacations and special events.

Collaborated with technical staff to prepare and post sermon recordings on social media.

Organized and maintained documents, files and records. Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care. Communicated company philosophies and policies, demonstrated work routines and documented performance.

Alfredia Mowatt

Greenwood, SC 29646

864-***-****

adqgwb@r.postjobfree.com

May 2011 to

April 2015

September 2010 to

June 2011

February 2019

Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.

Mitigated regulatory risks by guaranteeing program requirements met compliance standards.

Alpha Group

Marietta, GA

Medical Assistant

Performed preliminary physical tests to accurately record results in patient history summary.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Organized charts, documents and supplies to maintain team productivity. Contacted pharmacies to submit and refill patients' prescriptions. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assessed, documented and monitored vital signs for patients within outpatient setting.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Followed principles of asepsis and infection control to meet patient safety guidelines. Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families. Contributed to office operations by triaging patients by severity of medical complaint. Coordinated and executed medical waste disposal according to governmental and organizational standards.

Occupational Health Center

Marietta, GA

Occupational Medical Assistant

Provided company health services to employees post-hire, including vaccinations and drug testing.

Performed pre-employment screenings, asking appropriate questions and following nursing guidelines.

Assessed employees' medical conditions and provided tailored counseling. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions. Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Administered oral, IV and intra-muscular medications and monitored patient reactions.

Stocked clinical workstations and procedure rooms with necessary supplies. Education and Training

Self Regional Medical Center

Greenwood SC

Certificate of Completion

November 1993

January 1981

May 1980

PCT (Self Excellence Training Program)

Medix/Fortis College

Marietta GA

Medical Assisting

Medical Assistant Certificate

Piedmont Technical College

Greenwood, SC

Nursing Assistance

Nursing Assistant Certification

Greenwood High School

Greenwood, SC

High School Diploma

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