MARIA ESTER SELVA

** *** ** ** **********, Gatineau, QC J8Y 1L8 • 613-***-**** • adqgv1@r.postjobfree.com

Professional Summary

Determined and responsible team player with more than twenty years of success boosting efficiency and streamlining procedures for different companies. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Professional Experience

Sales and Customer Service Agent, 10/2020 to date.

Belairdirect - Ottawa, Canada

●Provide clients with the best possible protection for their most valuable assets by advising them to make informed choices and by answering their questions about auto and home insurance products.

●Analyze customers’ needs and promote the company’s products.

●Offer innovative solutions for the entire automotive and home portfolio of customers.

●Advise clients by highlighting the insurance expertise.

Front Desk Manager, 12/2019 to 10/2020

Holiday Inn Express & Suites Downtown East – Ottawa, Canada

●Supervise the day-to-day operations of front desks and reception areas.

●Train and manage staff.

●Supervise administrative and clerical duties.

●Address customer complaints and queries.

●Compile reports for management, including occupancy reports and financial information.

Breakfast Supervisor, 06/2019 to 11/2019

Holiday Inn Express & Suites Downtown East – Ottawa, Canada

●Ensure that all of the hotel's food and beverage service standards are held to the highest degree.

●Supervise front of house staff during breakfast service.

●Builds and maintains relationships with guests, team members and senior management alike.

●Guarantee that quality control procedures are being followed.

●Assists with recruitment, selection, training and development initiatives as well as coaching and performance management.

●Establishes food & beverage inventory, budgeting and staff scheduling.

General Manager, 09/2015 to 03/2019

Nicaraguan Housing Chamber (CADUR) – Managua, Nicaragua

●Created business strategies and developed systems and procedures to continuously improve operational quality opportunities and team efficiency to respond to demands from our members and public in general.

● Participated in the creation, implementation and managing of software tools to increase internal and external clients demands and promote the chamber's business objectives.

●Increased revenue streams by reducing operational costs, increasing the number of members of the chamber and of companies participating at housing shows organized by CADUR as well as implementing new activities that would result in more profits. Increased show sales by 10% establishing goals, overseeing performance, quality control and brand exposure.

●Devised and deployed successful marketing strategies, boosting profits as well as improving brand awareness by monitoring all marketing campaigns.

●Established and administered annual budget with effective controls by enhancing operational efficiency and productivity to accomplish chamber's objectives (suppliers and personnel).

●Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development (chamber members, suppliers and Government offices).

General Manager, 12/2011 to 08/2015

Nicarao Group – Managua, Nicaragua

●Developed impact and strategic partnerships with inbound and outbound clients to drive business development as well as local service providers.

●Elaborated annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.

●Created marketing strategies and advertising initiatives used to promote the company and its services in a local and international level (sales manual, attended international trade shows, etc.) through translating clients’ requirements and customer service initiatives into tourist products.

●Established and strengthened donor relations with NGO`s supporting rural tourism in Nicaragua.

Commercial Relations Manager for Europe and America, 02/2006 to 11/2011

Nicaraguan Tourism Board – Managua, Nicaragua

●Responsible for promoting Nicaraguan tourism in Europe and America as well as negotiating with companies providing tourism services in those markets.

●Analyzed and selected tourism products and services to promote in European/American markets through wholesalers and media.

●Coordinated strategic plans with receptive Tour Operators to present their offers to European and American wholesalers and travel agents.

●Organized the logistics for international trade shows as well as events with European and American international tourism agents and public while following up on the overall promotion.

Marketing and Corporate Social Responsibility Manager, 03/2003 to 01/2006

Union Fenosa – Managua, Nicaragua

●Collaborated in the brand's strategy definition in coherence with its image, corporate guidelines and protocol.

●Created, organized, quality-controlled and advertised Socially Responsible Corporate Activities.

●Managed conventional and non-conventional advertising for internal and external customers.

General Manager, 11/1997 to 11/2002

Careli Tours Nicaragua – Managua, Nicaragua

●Started as a sales associate and worked my way up to General Manager in a period of 5 years.

●Exceeded sales goals and accomplish business objectives by promoting target products, customer service improvements and reducing and controlling operational expenses as well as creating and enforcing internal policies.

●Applied market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets to boost long-term business success with optimal sales and profit levels.

Education

MBA: Business Administration, 2006

Universidad de Ciencia y Tecnologia - Nicaragua

BBA: Business Administration, 2001

Universidad Americana - Nicaragua

Languages

●English (Fluent) and Spanish (native)

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