Promotions Director Customer Service
Resume:
Jamie Hammond
Cellular 702-***-****
*************@*****.***
Las Vegas, NV89121
Executive Summary
21+ years of management experience. Successful in enhancing protocol in areas of accounting, contract management, personnel administration, human resources, and customer service. Possess excellent leadership, organization, communication, presentation, critical thinking and analytical skills. 7+ years of experience in business management, budget preparation, financial analysis and management, profit and loss responsibility, strategic planning, customer service, employee supervision and development, hourly and salary payroll, commission payroll, vendor relations, and related administrative duties. Well-developed communication skills demonstrated through successful interaction with customers and staff, production of detailed written sales and budget reports and projections, and the ability to establish and maintain professional relationships.
ProfessionalBackground
ESEEntertainment / DJaHaM- Artist Management - Events &Promotions Director 06/2013 - Present Freelance Model~ Jamie Hammond (a.k.a. Frankie Renegade)06/2010 - Present Controller/GeneralManager for 5 companies 02/2006 –02/2011 Insulation Maintenance & Contracting, Valley Pipe Insulation & Firestop, VPI, LLC, Southwest Desert Supply, CKK American Sheet Metal, Bullock Insulation & Contracting, Inc. Las Vegas, Nevada Ensure all cash and cash equivalent procedures are being followed in all departments. Code all invoices, check requests, expense reports to proper accounts and provide payment Ensure all general ledger accounts and entries are accurate. Reconcile and monitor all cash accounts. Prepare reports for Company Budget. Review all department financial information with regard to the Financial Variance and Analysis report. Payroll for all employees. Taxes for 941, 940, Sales and Use, Modified Business tax. W2, W3, and 1099 reporting. All A/P, All A/R, Collections, Billing, Lien Releases, AIA Billing, Payroll start to finish, General Ledger, Financial Reports including Profit and Loss, Balance Sheet, and Analysis. Proficient in Great Plains Accounting and QuickBooks. Submittals, Operation and Maintenance Manuals, Estimates, Take Off. Full Charge Bookkeeping, purchasing, all office needs, insurance needs, hr, plans, bid lists, personal finances for both bosses, etc. BranchManager 2005 to 2006
Solar Contract Carpet Las Vegas, Nevada
Responsible for recruiting/hiring/supervising competent staff and provide on-going training to maximize optimum performance. Administrative Staff which includes Billing, Payroll, Inventory, and Customer Service. Installation Management and Crews of approximately 25. Warehouse Management and Staffing. Develop rapport with site and corporate departments to implement procedures for maintaining proficiency in roll master and ensure all departments are complying with company policies and procedures. Document and recommend changes as necessary to improve processes more effectively. Review and/or supervised site staff on day to day operations in reference to daily sales, customer service, installation and warehouse. Responsible for reviewing/and or supervising the efficient and accurate processing of contracts in a timely manner. Implement/enforce and maintain/review all site internal controls to reduce, misuse/abuse of inventory items and cash.
FairfieldResorts 2000 to 2005
Director of Administration 2003 to 2005
Responsible for recruiting/hiring/supervising competent staff and provide on-going training to maximize optimum performance. Administrative Staff includes Human Resources, Commissions, Payroll, Accounting, Gifting, Tour Reception, Customer Relations, and Contracts. Develop, implement, and review daily validation procedures to ensure accurate sales information for reporting sales activities, APG's, Sales Analysis etc. Develop rapport with site departments to implement procedures for maintaining proficiency in CRS, OLS, and to ensure all departments are complying with company policies and procedures. Document and recommend changes as necessary to improve site processes more effectively. Review and/or supervised site administrative staff on day to day recording of net qualified sales through CTQ report and accurate coding as it relates to the budget. Establish review process for the general ledger to communicate financial results to the site Vice President. Responsible for reviewing/ and or supervising the efficient and accurate processing of contracts in a timely manner. Implement, enforce/maintain and review all site internal controls to reduce misuse or abuse of inventory items and/or cash.
Organized and evaluated office procedures to ensure an effective and efficient flow of work. Prepared and analyzed monthly budgets, successfully completing all projects on time and under budget. Oversaw administration staff workflow and provided on-going training, leading to enhanced internal relations. Supervised office personnel ensuring all duties were performed accurately and timely. Accounting Analyst, Commissions Analyst, Payroll, Contracts Supervisor 2001 to 2003 Ensure all cash and cash equivalent procedures are being followed in all department. Code all invoices, check requests, expense reports to proper accounts and submit for payment. Ensure all general ledger accounts and entries are accurate. Reconcile and monitor all cash accounts. Prepare reports for site budget. Review all department financial information with regard to the Financial Variance and Analysis report. Payroll for hourly, salaried, and commissioned employees. Scheduling, recruiting, hiring, supervising contracts staff and provide on-going training. Payroll for hourly, salaried, and driver employees. Payroll for over 300 employees using outside services with ADP and Priority Payroll. Close all rides for drivers ensuring payroll and invoice accuracy. Complete journal entries for all payroll, taxes, 401k and deductions. Complete manual checks as well as track PTO, 401k, garnishments, and deductions. Credit Card processing for invoicing.
Planned, coordinated and monitored performance of financial audits, reviewed entire accounting cycle, and evaluated the adequacy of internal controls.
Performed general ledger analysis, month end closing, journal entries, accounts payable and receivable tasks, and prepared depreciation and amortization schedules.
Performed financial reporting through the use of monthly statements. Performed a variety of accounting duties including budgeting, spreadsheet analysis, A/P, A/R, P/R, G/L, journal entries, and preparing financial statements.
Administrative Manager 2001 to 2001
Responsible for recruiting, hiring, supervising competent staff and provide on-going training to maximize optimum performance. Administrative Staff includes HR, Commissions, Accounting, Gifting, Tour Reception, and Contracts. Review and supervised site on the day to day. Implement, enforce/maintain and review all site internal controls to reduce misuse or abuse of inventory items and/or cash.
Oversaw administration staff workflow and provided on-going training. Monitored work-in-progress and reassigned staff as needed. Managed training programs for all departments.
Tour Reception and Gifting Supervisor 2000 to 2001 Check in guest and responsible to ensure that all tours meet qualification. Data Entry into company programs for entering tour information and gifting information. Prepare all reports regarding guest check-in, assignment of tours, premium gifting, and validate and determine accuracy of reports. Communicate with marketing on the tour flow needs for each day, week, month etc. Ensure proper controls over inventory and cash. Audit beginning and ending daily inventories to gifting personnel as needed. Ensure premiums have proper management approvals. Prepare daily premium expense reports, cash reports, and deposits for ticket sales daily CRS report of premiums to account for flow of inventory. Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
Provided team leadership to accomplish department goal and monitor work flow. Acted as a primary information resource, providing referrals, direction, information, and general assistance. Maples Pest Control1996to 1999
Office Manager Livonia, Michigan
(left due to move)
Handling customer concerns and complaints. Manage office staff of 3 and technicians of 3. Payroll for all employees. Booking daily appointments and completing follow up. Accounts Receivable and Accounts Payable. Performed various clerical and administrative duties for pest control office, including scheduling appointments and meetings, providing public information on programs, typing, filing, faxing, and answering phones. Negotiated and prepared bids.
Organized and evaluated office procedures to ensure an effective and efficient flow of work. Education
H.S. Diploma 1996
Dearborn High School Dearborn, Michigan
GPA: 3.6. Advanced courses in psychology, history, and creative writing. 2002
CCSN Henderson, Nevada
Courses in Financial and Managerial Accounting, Management Classes Skills
Coaching and Motivating Staff
Customer and Employee Relationship Management
Conducting Training Programs
Policy and Procedure Development
Multi-task/Detail Orientation
Scheduling/Workflow Management
Personnel Training and Evaluation/Supervisory Skills Training, Skills & Seminars
Leadership Skills, Stephen Covey, 2004 to 2004
Time Management Seminar, Stephan Covey, Las Vegas, 2004 to 2004 Proficient in:
QuckbooksPro and Contractor 5.0, 6.0, & 7.0, Great Plains, CRS, OLS, Word, Excel, PowerPoint, Outlook, 40-60 words per minute, Ten Key, GT3, ADP, Millennium, Kronos, TimeClock 4.1
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