IT Support & Auditor/ Outside Sales Consultant
Resume:
Stephanie Hopkins
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Professional Summary
I am a dependable professional with a strong background in establishing and maintaining positive customer relationships. My background includes inside and outside sales, training, account management, customer relations, and analyzing data for accuracy and discrepancies. I believe strongly in the concept that the professionalism, passion, and commitment displayed on an individual basis ultimately leads to the success of the team. Qualifications
• Proficient in regulations and procedures
• Superb interpersonal skills and exceptional ability to relate with customers
• Highly skillful at handling multiple tasks simultaneously without compromising on the quality of work
• MS Word, Excel, Email, Adobe, MAAS, SAAS, SharePoint, and Internet
• CRM and ERP systems
• Responsible in training of new employees
• Responsible for obtaining new customer accounts, customer retention, and collection processes
• Building and cultivating prospect relationships by initiating communication and conducting follow-up communications to move opportunities through sales funnels
• Strong knowledge using statistical databases, programming, and analyzing large databases platforms
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings Experience
FMS Inc., IT Specialist (10/2019 – 4/2021)
• Review letter files for accuracy and report discrepancies
• Extract, format and review all internal and external reports before distribution
• Maintained SCRA database
• Conduct preliminary letters and full account reviews
• Filter and clean RAW data files to export into databases
• Process improvements
Roxtec North America, Technical Sales Support Representative (5/2019 – 9/2019)
• Technical support for engineered products and their applications
• Make product recommendations based on customer requirements
• Review and confirm customer provided specifications
• Consult with new customers to establish industry requirement and determine best product fit
• Collaborate with design and engineering team to create custom solutions
• Develop and maintain strong customer relationships
• Manage CRM and ERP systems to execute inquiries for RFQ, products sourcing and pricing Stephanie Hopkins
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Tenstreet, Sales Development Representative (2/2018 – 4/2019)
• Account management and client services
• Developing new business via telephone to introduce them to Tenstreet and identifying appropriate buyers within the target market
• Identifying key buying influencers within these prospects
• Working with sales team to develop and grow the sales pipeline
• Achieving or exceeding monthly quotas of new business
• Researching and building new and existing accounts (i.e. adding contacts, sending regular emails, coordinating strategic discovery meetings)
• Fostering relationships with key players on all teams
• Providing product and process change recommendations to the company to positively impact retention KAR (6/2014 – 12/2017)
PWI (KAR), Outside Sales Consultant (8/2015-12/2017)
• Work directly with PWI customers to achieve monthly sales goals through relationships with existing accounts, as well as new accounts
• Serve as a subject matter expert on PWI’s sales processes, products, and services, including coaching and training dealers
• Document communication in the Customer Relationship Management (CRM) system
• Work closely with PWI’s Marketing Department for the launch and implementation of marketing initiatives
• Responsible for handling and managing marketing items, customer checks, and other financial documents AFC (KAR), DSS II (3/2015 – 8/2015)
• Assist in sales and growth for the branch
• Solicit and administer Dealer Contracts
• Develop and maintain relationships with dealers/loyalty visits
• Attend auctions and promote flooring/sales
• Collecting on delinquent accounts
• SalesForce entries
Adesa (KAR), Dealer Registration (6/2014 – 2/2015)
• Processing of titles for dealers
• Complete dealer bank credit authorizations
• Maintain customer files and audit dealers for proper registration
• Process, control and monitor identification cards of registered dealers
• Communicate schedule of sales and sales policies and procedures
Contact this candidate