Director of Operations/C.O.O.
Resume:
Objective
To be part of, and a vital member/leader of a winning team
Summary of Qualifications
A results-oriented operations professional with 12 plus years’ of broad senior management experience, in assisting companies to maximize efficiency and achieve sustainable growth through developing budgets, developing company results and action plans, ensure the constant maintaining of budgets, training of Management and staff, maintaining safety quality in accordance with OSHA standards, DOT,DCF, DOH and DBPR safety and sanitation standards. I have a demonstrated ability to deliver on productivity results, increase efficiencies and maintain product quality. I have a professional reputation for meeting and exceeding company’s expectations and have developed and delivered successful strategies to reduce costs and increase net profit and in doing so still keeping the customer experience at a high and at the top of priorities.
Highlight if skills
-Strategic planning - Process improvements
-Negotiations expert - Cost reduction and containment
-Procedure development - Systems creation and implementation
-Expert financial oversight - Team building
-Theoretical creation - Management development
-New location setup - Extensive marketing skills
-Warehouse Management - Fleet Management
Employment History
Director of Operations/C.O.O Southern Investment Holdings Corp
-02/2016 – Present
DBA:
-National Event Rental/Nationwide Tents and Events
-Blockhead Construction
-Grow With Us Learning Academys
-Southern Property Management
-SIH Restaurants (The G.O.A.T. – The Greatest of All Time bar and Restaurant)
-Operate, Direct, implement and/or adjust systems, create and hold accountable managers, directors and staff to standards, ensure customer satisfaction and Safe Guard Assets for Several Companies that fall under the Parent Company to include warehouse management and fleet management.
-Overseen activities directly related to making products and providing services; from food, merchandise, staffing, Event sites, Distribution of Products, overseen erection of Temp Structures transportation of products and staff to locations, OSAHA Requirement standards and overall experience. Performed HR activities flawlessly for multiple Companies
-Directed and coordinate activities of the businesses
-Created and implemented company safety policy and monthly training programs for OSHA and insurance compliance.
-Created and implemented multiple training programs for staff positions / Manager Development Program/Driver Training/Pre-departure Policies and much more
-Created, reviewed and conducted reconciliation of financials, sales activities, cleanliness inspections and data to determine and create areas needing cost reduction and improvements. Held mangers and staff responsible for hitting the required goals/results for maximum outcome
Director of Operations / GM Trifecta Consulting Inc.
-10/2015 – 2/2016
-10/2014 – 10/2015 General Manager FWB, FL
-Overseen activities directly related to making products and providing services; from food, merchandise, staffing and overall experience. Performed HR activities flawlessly for multiple stores.
-Directed and coordinate activities of the business as it pertained to production, pricing, and sales – decreased company weekly labor by 8%, company COG’s by 9% companywide.
-Created and implemented company safety policy and monthly training programs for OSHA and insurance compliance.
-Negotiated contracts with food/liquor/linen companies and saved the company $70,000.00 a year on linen and to help lower COG’s on food and liquor.
-Created and implemented multiple training programs for staff positions / Manager Development Program
-Created, reviewed and conducted reconciliation of financials, sales activities, cleanliness inspections and data to determine and create areas needing cost reduction and improvements. Held managers responsible for hitting the required goals/results for maximum outcome. I held weekly meetings with GM’s and Assistant’s to create company alignment for multiple stores.
-Increased sales and net profits for 2015 and 2016, companywide, by 3% and increased net profit by 5%.
-Increased sales and net profits for 2014 and 2015, at the Fort Walton Beach location, by 20% and brought the sales volume in 2015 to $3.5 Million from $2.6 Million a year.
Multi-unit /Training Manager /GM /AGM Hooters – Bayou Fox Franchise
-06/2012 – 10/2014 Training General Manager Destin, FL
-08/2008 – 08/2011 General Manager Crestview, FL
-02/2006 – 04/2007 Asst. General Mgr. Crestview, FL
-Overseen activities directly related to making products and providing services; from food, merchandise, staffing and overall experience. Performed HR activities flawlessly for multiple stores.
-Directed and coordinate activities of the business as it pertained to production, pricing, and sales
-Planned and directed activities such as sales promotions, charity events and coordinating with other department heads for the best results for the Managers and Business.
-Created, reviewed and conducted reconciliation of financials, sales activities, cleanliness inspections and data to determine and create areas needing cost reduction and improvements. Held managers responsible for hitting the required goals/results for maximum outcome.
-Increased sales and net profits for 2012 and 2013, at a new high sales record for that location (Destin)
-Took control of a failing location, and embedded myself in the community to maximize awareness and increase sales. (Crestview)
-Became the corporate training manager for Northwest Florida and flawlessly trained 25 plus managers to be skilled and professional operators.
-Increased Sales for 2008, by 25% plus, 2009, 30% plus and 2010 and 2011, by 10% plus, moved the business into self-sustaining and increased net profits by 200 plus percent (Crestview)
Owner/Operator (COO) Daizie Dukes BBQ, LLC
09/2011 – 06/2012 Defuniak Springs, FL
-Designed, coordinated and implemented a new concepts’ infrastructure, menu and contracts
-Appointed department heads, staffed the restaurant, designed and implemented systems and policy’s to protect the investments, the company and the customers.
-Directed and coordinated the company’s financial and budgets, to maximize investments and was out of the red and into profit status in less than 120 days from opening.
-Conducted, headed and negotiated charity events, local organizations, local sales marketing campaigns to increase awareness and sales growth.
-Designed and coordinated all live entertainment contracts for night life activities, in order to maximize return on investments.
Regional V.P./ GM Ryans Steak House
-08/2007 – 08/2008 R.V.P. Southeast Region (65 locations)
-04/2007 – 08/2007 General Manager Pace, FL
-Monitor compliance with health and fire regulations regarding food preparation and serving customers.
-Directed and coordinate activities of the business as it pertained to production, pricing, and sales
-Planned and directed activities such as sales promotions, charity events and coordinating with other department heads for the best results for the managers and business.
-Created, reviewed and conducted reconciliation of financials, sales activities, cleanliness inspections and data to determine and create areas needing cost reduction and improvements. Held managers responsible for hitting the required goals/results for maximum outcome.
-Monitor Manager staffing levels, hire and evaluation of all staff and performances
-Established myself as a self-starter in creating sales increases and cleanliness standards to achieve the overall best results
-Identified in the corporate training in South Carolina as the stellar performer and leader above 33 other classmates.
Manager Jim N’ Nicks BBQ
10/2005 – 12/2006 Village of Baytowne Wharf, Sandestin, FL
-Assisted the General Manager in day to day operations and running self-sustained shifts.
-Working Manager from day to day operations, pertaining to food preparation to serving guests during the dead of the season to maximize profits.
-Planned and directed activities for the resort and the restaurants participation in events.
-Made staff schedules for General Manager review and ordering of food based products.
-Trained staff to conduct themselves to better the business by serving the customers to the up most standards
Gate Guard US Government U.S. PROTECT
01/2005 – 10/2005 Senior Gate Guard Hulburt Field AFB, F.W.B., FL
-Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
-Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
-Circulate among visitors, patrons, or employees to preserve order and protect property.
-Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
(Military) PJ/Law Enforcement Desk Sargent/Senior Patrolman U.S.A.F.
09/1997 – 01/2005 USAF, United States of America
-Prepare reports of Investigations, and findings of duties.
-Obtain and verify evidence by interviewing and observing suspects and witnesses or analyzing records.
-Community policing; helping and involved with community relations activities to better work with local populace.
-Secured and protected 375 Billion Dollars in U.S. most critical global strike force capabilities.
-Worked with NATO for former Yugoslavian Conflict identified entry flaws and wrote a correction plan that was implemented by the MAJCOM.
-Held a Top Secret Clearance for entire term also PRP certified.
-Controlled, worked and transported COMSEC and Top Secret Encryption Materials and units
Education and Training
-BA Business
-USAF Law Enforcement Academy
-36 hours towards AA in Criminal Justice
-High School Diploma
Certifications
-Texas A&M – National Emergency Response and Training Center
Hazardous Materials - First Responder
Air Monitoring
REFERENCES
Jason Dees, Owner
TCB Builders
Crestview, FL 32536
Business reference known for 4 year(s).
Philip Robinson, D.O. /Partner
Hooters
Destin, FL 32541
Business reference known for 5 year(s).
Christopher Whitley, Owner/investor
Large Acreage Developer/Hooters Investor
Crestview, FL 32539
Business reference known for 7 year(s).
Cory Godwin, Deputy Tax Collector/
Walton County
Defuniak Springs, FL 32435
Personal/Business reference known for 3 year(s)
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