Travel Consultant Customer Service

J U L I E J A C K S O N

*** ***** **. * Ashland, VA 23005

804-***-**** cell * ****************@***.***

ADMINISTRATION LEADERSHIP SUPPORT

Ambitious and experienced customer service specialist offering successful leadership support by motivating, coaching, inspiring and managing. Comprehensive knowledge in administrative support, training, merchandising, cash flow management, and inventory control. Responsible and dependable with a strong work ethic and a proven commitment to exceeding expectations. PROFILE

• Diligent, detail-oriented Customer Service Specialist knowledgeable of all office functions;

• Excels at multi-tasking in a fast-paced environment, completing projects within time constraints;

• Well-developed administrative abilities;

• Able to create and maintain team goals

• Provide data; Track and report on progress of projects

• Pleasant, friendly, highly organized and able to work alone or part of a team;

• Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and Power Point.

• Typing: 52 WPM

PROFESSIONAL EXPERIENCE

22 Century Technologies-VDH 12/2020 -Present

Administrative Specialist II

• Call providers to obtain immunization information

• Data Entry

• Train providers over phone how use vaccine administration management (VAMS)

• Run reports

• Email Providers/clients

Nika Solutions -Air Force 06/2016 – 12/2020

Database Sustainment Specialist (DSS)

• Created and maintained facility management database inventories of Facilities, Rooms, and Facility Systems Inventory

• Provided information from the facility management operations, create, update and closeout work requests for specific work classifications.

• Maintain Project Management Journal for each project with records and meetings

• Create and maintain monthly records to enable evaluation of financial progress of all design and construction contracts.

• Record and transcribe meeting minutes

• Maintain safety inspection reports, documenting metrics, etc.

• Establish and maintain budget records

• Ensure roles and privileges for Facility Management System

• Provided quarterly training to facility management customers and MTF staff

• Prepared and submitted monthly reports

Women of God Ministries 03/1995 – 10/2016

Senior Travel Consultant

• Prepared and manage correspondence, reports and documents.

• Organized and coordinated meetings, conferences, travel arrangements.

• Maintain Existing Client Relationships

• Maintained schedules and calendars. Arrange and confirm appointments.

• Organized internal and external events.

• Design Travel Itineraries

• Set up work procedures. Collate information.

• Maintained databases.

• Communicated verbally and in writing to answer inquiries and provide information.

• Liaison with internal and external contacts.

• Coordinated the flow of information both internally and externally.

• Scheduled and participated in Activities to promote health (heart walk, cancer walk, breast cancer awareness, Lupus Foundation).

• Assisted with the coordination of various community service projects showing commitment and a willingness to help those less-fortunate.

Boys and Girls Club of Richmond 07/2002 – 12/2006

Unit Director

• Plan, develop, implement and evaluate all club site programs, services, and activities to ensure they support the overall mission of the BGGCI.

• Embrace BGCCI’s “HUG” philosophy which accepts as true that our members are better off when we deliberately wrap around not only their needs but the needs of their family as well.

• Manage to Club site financial resources in accordance with established budget and assist in the development of the site specific budget.

• Be a source of continued support, encouragement and mentoring of all Club site staff and volunteers including, but not limited to, their training, management, supervision and career development.

• Utilize personal guidance and leadership skills and progressive disciplinary practices as necessary and appropriate with members, staff and volunteers; ensure compliance with all organizational policies and procedures.

• In partnership with senior management, parents, school faculty, community partners and other organizations, develop and maintain effective public relations to increase the community visibility of Club site programs, services, and activities.

• Provide accurate and timely documentation on activities, attendance, and participation as part of regularly scheduled reporting processes.

• Coordinates and ensures that all staff and volunteers participate in special events.

• Ensure the safety and health of all Club members, staff, and outside groups at ALL TIMES through effective personnel, property and equipment management. Conduct and attend regularly scheduled staff meetings.

EDUCATION

School for Executive Secretaries Virginia Commonwealth University Certificate for Executive Experience Major: General Studies Date of Graduation: 09/1994 08/1994 / 05/1997

References Available Upon Request

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