Operations Agent Tourism
Resume:
HORASES ZEROLINE ZUVIZEE
Erf, **** Greenshall Street, Khomasdal
Windhoek, Namibia P.O. Box 66 kamanjab
E-mail: **************@*****.***
Cell: 264*********
APPLICATION LETTER
To Whom It May Concern
I am a young lady age of 30 having a very strong interest in pursuing in the administration department. I am applying for any available position at your company as I feel strongly that this will be a challenge for personal growth and an opportunity to enhance my knowledge and experience in the company. I do believe that I’m the best candidate as I am a hardworking, self-motivated person and thrive at challenging opportunities and have excellent interpersonal qualities. And want to focus on the positive things and work on building confidence and use the right tools. I studied travel and tourism at International Training College Lingua as from 2012 till 2014 and have a diploma in travel and tourism. As a Travel, Tourism and Hospitality graduate I ‘ve become equipped with the necessary knowledge that come with the position including front office, housekeeping, administrations, bookkeeping as well as marketing. Prepared rental agreements for the clients and payments for the vehicles. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I'm keen to work for a company with a great reputation and high profile like your company. To work in a well-structured and challenging institution/establishment and attain a strategic position in the field of Tourism, Marketing and Leadership through pragmatic interest. And as a Receptionist since 01 Mach 2016 till 28 February 2018 at Protea hotel by Marriott Furstenhof and a Receptionist at Hilton Hotel as from the 5th of March 2018 also afforded me with the crucial skills to work with clients; checking in clients, welcoming clients, checking clients out, Being an Employee at Protea Hotel as developed in me enthusiasm and a true passion for the Travel, Tourism and Hospitality industry. Currently working at TLScontact since February 2020 Visa Application centre as an Operations Agent. For additional details my qualification and expertise, please review my attached CV. Thank you for taking the time to consider this application as I am eager to contribute my abilities and experience to your company and trust that my application will enjoy your favourable consideration. Sincerely,
Zeroline Horases
ZEROLINE ZUVIZEE HORASES
Date of Birthday:11 October 1991
Nationality: Namibian
ID No: 911********
Religion: Christianity
Home Language: Damara / Nama
Other Language: English, Afrikaans
CONTACT
Phone: 081*******
Email: **************@*****.***
EDUCATION
SCHOOL ATTENDED: OUTJO SECONDARY SCHOOL
Highest grade obtained: Grade 12 (2011)
EDUCATIONAL QUALIFICATION
Senior Secondary Certificate (Grade 12)
Certificate in Inter-Personal Relations and Communication Skills QUALIFICATIONS
Certificate in Travel and Tourism 2013
Diploma in Travel and tourism 2014
Diploma in Travel and Tourism (NQA level 6) 2015
High levels of emotional intelligence
INSTITUTION International Training College Lingua
COURSE Travel & Tourism 2012 -2014 (3 years)
Work Experience
Temporary Receptionist at Roof of Africa Hotel and Conference Centre Performance driven
Goal or ientated
Excellent verbal and written
Communicati on skills
S elf - sta rter
Excellent interpersonal skills
High tolerance levels
Capable to work well under pressure
Resourceful team - player
P ays attention to detail
Effective multitasker
Quick leaner
Trustworthy
PERSONAL PROFILE
Sex: Fema le
Marital Status: Single
Duration: 16 October 2014 -16 December 2014
Responsibilities: Answering phone calls, replying to emails, receiving customers, and recording all details, showing the guest to their rooms, and preparing guest quotations and invoices and preparing the quotations Residence: and invoices for Functions, Evens and Conference. Junior Accountant / Office Administrator at Windhoek Airport Transfers, Tours
& Rentals.
Duration: 02 February 2015 – 01 June 2015 (Contract) Responsibilities: Preparing the Quotations and Invoices for customers, Answering phone calls and emails. Paying the bills of the company. Preparing salaries for the Drivers, filing documents of the company. Typing of tender letters and the company documents. And handling Vehicle’ contracts. Rental Agent at ASCO car hire
Duration: 04 September 2015 – November 215
Responsibilities: Answering phone calls emails from clients. Preparing files together with the cross- boarder permit, navigation system, satellite phone and the terms and conditions of the company. And on arrival preparing rental agreement contract for the clients on their arrival. And doing payments and blocking the amount for insurance of the vehicle. And organizing airport shuttle for the clients on their arrival, from the airport to their accommodation and to the ASCO office. Receptionist at Protea Hotel by Marriott Furstenhof Duration: 01 March 2016 -28 February 2018.
Responsibilities: Answering phone calls on the switchboard and transferring the phone calls to the right department. Checking in and checking guest out, recording guest details. Doing reservations for walk in guest. Answering emails and sending confirmations for bookings. Following up with accounts that are not paid or due for in-house guest and for the once checking out and. Worked as an Acting Banqueting Coordinator Filing, Faxing, and scanning documents and organizing airport shuttle for the clients on arrival, within town too. Attending to guest request like extra towel, iron, water, or soap. Receptionist at Hilton Hotel
Duration: 05 March 2018-10 February 2020.
Responsibilities: Checking in and checking guest out, recording guest details. Doing reservations for walk in guest. Faxing and scanning documents and organizing airport shuttle for the clients on arrival, within town too. Attending to guest request.
Operations Agent at Tlscontact Namibia
Duration: 13 February 2020-present
Responsibilities: Answering questions, concerns, and inquiries from applicants regarding visa application process. Processing visa applications, analyzing the documents for validity. Collecting the funds of the Visa fees, as well as the funds for the service fee and printing. Capturing the biometrics of the applicants and then once the process is done sending the applications to the German Embassy of Namibia and to the UK Embassy in South Africa Pretoria. Once the passport returns to the VAC then handing it back to the applicant at the Passback.
SKILLS
Experience in Microsoft word, Excel, PowerPoint, Publisher, Outlook, Pastel, Marsha, Opera (Micros) and OnQ, TLS connect, TLS agent.
LANGUAGE PROFICIENCY Read Write Speak
Afrikaans Fair
Damara Fair
English Good
References
Ms. Chalpa
HR at Roof of Africa Hotel and Conference Centre
Mr.J. Engelbrecht
Head of Operations at Windhoek Airport Transfers, Tours & Rentals 081*******
Mr. Schalk van Niekerk
General Manager Protea Hotel by Marriott Windhoek Furstenhof 081*******
Mr. Amos Mworia
Director of Operations at Hilton Hotel
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