Account receivable specialist - receivable payable and transfers
Resume:
Sudesh Ajantha De Silva
Address: **** ****** ******, *** *, Lomita, Ca 90717
Phone: 310-***-****
Email: ***********@*****.***
OBJECTIVE
I'm looking for a suitable position at your company where I can put my experience, Computer skills, Customer service abilities, to be of value in your workplace.
WORK
EXPERIENCE
Supervisor (Contract) from 10/2020 – 09/2021
Nature Care Polycarbonate Company Ltd, Sri Lanka
https://polycarbonat.webs.com/
Responsibilities:
Construction Equipment and Labor Management.
Site visits
Customer service
Assistant Manager Life Operations from 04/2017 – 08/2020
AIA INSURANCE LANKA LTD, Sri Lanka
https://www.aialife.com.lk/en/index.html
Responsibilities:
Managed 200,000 active customer base - 2500 service request letters/emails per month
One-billion-rupee collection through more than 30 premium collection channels
30,000 letters printing per month
Customer data alterations, Inquiries
Premium refunds, transfers,
Cash books, Premium receivable related inquiries
Coordinator IT projects
MI Analysis
Fund calculations and corrections
Senior Executive Life Operations from 04/2012 – 03/2017
AIA INSURANCE LANKA LTD, Sri Lanka
Responsibilities:
Task distribution Management
Voucher authorization and refund process
Data analysis and Management Information
Premium/Servicing related inquiry
Staff training/development programs
Core member System Project – 2 years
Coordinate and support Underwriting/Customer care/Finance Depts
Executive Life Operations, Cashier, Accounts Assistant, Clerk from 08/1992 to 03/2012
AVIVA NDB INSURANCE PLC, Sri Lanka
Responsibilities:
Cashier functions – Premium collection and receipting, Cheque encashment, Voucher payment, Refund process, Cashbook
AS400/ Oracle application end-user experience
Bulk premium collection processing/Reconciliation
Customer correspondence
Data entry
EDUCATION
Certificate - Mastering Microsoft Visual Basic 6.0 Development in 2001
IDM Computer Studies (PVT) Ltd, Sri Lanka
https://www.idmedu.lk/
Certificate – Advanced Programming in Visual Basic 6.0 in 2000
Science Land Information Technology (PVT) Ltd, Sri Lanka
https://www.idmedu.lk/
High School Equivalent - General Certificate of Education (Advanced Level) Examination, Sri Lanka in 1991
In Subjects of Economics, Accounts, and Commerce
Completed Secondary School - General Certificate of Education (Ordinary Level) Examination, Sri Lanka in 1988
ADDITIONAL
SKILLS
Microsoft Office package: Microsoft Word, Excel, PowerPoint
Database operation: AS400, Microsoft Office Access, Oracle 8i
Programming: VB, Excel
Other: Accounting principles and Insurance Product Knowledge
and Life Insurance Underwriting experience.
ACHIEVEMENTS
Led the letter automation project for the servicing department. In 2020, 42 types of letters were automated through an excel program.
Actively involved and acknowledged in the completion of the 1.2 billion LKR Lapsed Policy Revival project in 2019.
Led the highly successful premium receipting automation project completed in 2019/2020, 60% of manual labor automated.
A CEO award was received for introducing and implementing a highly cost-effective premium receiving channel in 2016.
"Living our values" award received from the Managing Director in 2011.
REFERENCES
Rajiv De Silva
Quality Assurance Manager
Gibson Overseas Inc
2410 Yates Ave. Commerce, Ca 90040
Mobile: 714-***-**** Off Phone: 323-***-**** -1548
Priyankara De Silva
Head, Life Operations
AIA Insurance Lanka Ltd. Sri Lanka
Mobile: +94-77-736-****
Off Phone: +94-11-231-****
Email: **********.*******@***.***
Contact this candidate