Customer Service Representative

George Segura

*** ***** ***** ***., ***. E, Oakland, CA 94608 • ph. 510-***-**** • e.m. *******************@*****.***

Objective

I want to invest in an organization where I can truly dig in, learn the business and the culture and bring my own perspective to enhance and be a vital part of the organization.

Skills and Experience

I have worked in logistics, retail environments, business offices, biotechs, restaurant kitchens, hospitality, concrete construction, the ministry and in commission sales. I have 40 years of work experience from which to draw.

Sales: Ranked in the top 20% of sales for the Western Region of the US. On the date of my separation from MFRM (08/28/21) was ranked number in the SF Bay District for 2021. I also maintained a good reputation with my customers. Many of the reviews can still be read on various MFRM Sites / Google reviews.I attribute all these achievements to the simple philosophy: Know my product and be willing to say, “Let’s find out”,treat my guest with respect, regardless of the outcome, and be honest.

Management:

-Store manager at 4 MFRM locations in a 3 years. I developed a reputation as a “Store Fixer.”

-Towne Park Valet I was the Assistant Account Manager for both the Oakland Marriott City Center and the Courtyard, handling operations for both sites.. ! year later received a promotion to be the Account Manager for The Claremont Hotel in Berkeley managing 17 valets. I handled all management aspects, from scheduling shifts 24 hours a day to basic HR issues. I have walked guests through issues with stolen vehicles as well as vehicles that had been significantly damaged.

Customer Service: In my 40 years of work experience I have worked in a great number of environments. Though they were in diverse fields, they all had this in common: It was my job and my goal to provide my employers, clients and customers with superior service; with a friendly and professional attitude. Even on a bad day I learned to leave my problems at the door.

Retail Experience: I have worked in several retail environments: Emporium Capwell’s, Macy’s (liaison positions via Calvin Klein and Estee Lauder, and in Fine Jewelry, Lucky’s. I have worked a register and know how important accuracy and good manners are. It is often a test of endurance to work a register for an 8-hour shift. I have worked holidays in 12-hour shifts. I have done over-night shifts in which I didn’t see one guest, but my employer knew that the position was not sitting empty.

*It is very important to ensure that all sales and promotions are up-to-date.

Administrative Skills / Experience OM for medium sized office(s) (10-30 individuals): General office skills • Document creation and management • file management • A/P and A/R • PowerPoint Presentations coupled with coordination presentation manuals • Managed maintenance of all office machines • Office supplies inventory and management • Mass national mailings via UPS, FedEx, USPS • Managed expense accounts for 120 national sales representatives • Managed a Unix Phone System (20 open lines, 150 ext.) • developed a training manual • Face and voice of the company @ EGL Promoted to Customer Service Representative within (2) months

Work History

02/16 – 07/17 Sleep Train Manager-on-Duty

07/17 – 04/18 Mattress Firm (acquired Sleep Train) Assistant Manager (Berkeley / Hilltop-Richmond)

04/18 – 09/21 Mattress Firm Store Manager - Emeryville

Alameda

Oakland

San Leandro - Flagship Store

07/15 – 08/15 Ace Parking Management at the Oakland Marriott Shift Manager (Hotel Contract takeover)

03/13 – 07/15 Towne Park Valet at the Oakland Marriott Assistant Account Manager

Towne Park at the Claremont, Berkeley Account Manager

Education

Ohlone College, Fremont 1985-1988, Inter-disciplinary studies

CSUEB, Hayward, CA 1989 – ongoing, Psychology Major

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