Office Executive Csr

CURRICULIM VITAE

****************@*****.***

Contact No. 966-***-****

PRASAD SHANKAR BELHEKAR

About : To be part of progressive organisation that offer opportunities for an advancement growth, open work culture proven path to success.

Work Experience:

Company Name : Powerweave Software Services Pvt Ltd. Designation : Back Office Executive

Tenure : 6/6/2019 To Present

Job Profile : Working on A2000/Magento/Citrix Database to update the product and customer details. (US Client)

Process – 1 : Account Activation on Database

• Received incoming purchase order through email.

• Checking & updating all the data.

• Account Activation on client database.

• Resolve queries through email communication.

• Maintain accurate reports of work done.

• Preparing monthly billing report.

Process – 2 : Dropship Co-ordinator

• Received Drop ship template/file through email.

• Checking all the data and make sure that drop ship file data should be match with the order.

• Column/fields to be checked – Company, Attention, Address, City, Zip, Country, Item number code, Quantity, Ship Method, Billing Account.

• Resolve queries through email communication.

• Dropship template/file upload on client portal.

• Update daily reports on google docs.

Achievements & Recognitions at Powerweave:

Go-Getter Award (Jan 2020)

Company Name : Integreon Managed Solutions India Pvt Ltd. Designation : CRM Associate

Tenure : 3+ Years

Job Profile : Working with Integreon as CRM Associate on LexisNexis InterAction CRM tool

& Salesforce for UK & USA clients.

1) Working on InterAction CRM tool by undertaking extensive secondary research of Companies & its associated contacts information.

2) Maintaining the data integrity during other tasks like Data Importing & Exporting, Promoting, DCM Tickets etc.

3) Expertise in gathering appropriate information through secondary research from various sources like Company’s Website, S&P Capital IQ, Bloomberg, LinkedIn, Zoom info, Companies House etc. 4) Data Cleansing.

5) Processed Opportunity on Salesforce.

6) Salesforce Data Validation

Achievements & Recognitions at Integreon:

FTR Certificate (for Excellence in Quality)

Delight Certificate (for Excellence in Client Service)

SMILE Certificate (CSR Activity)

Company Name : WIZART TECHNOLOGY PVT LTD

Designation : SR.MODERATOR (Content Operations)

Tenure : 4 Years

Job Profile : Video Sharing on Home page

• Checking Videos like latest promos and events on the site.

• Auditing and identifying the latest category of Video.

• Filtering videos for family viewing category.

• Upload the Video on the Home page.

Quality Assistant

• Auditing all the hyperlinks on the Home page

• Report a bug if any to the Manager.

Education Qualification :

DEGREE

NAME OF THE

SCHOOL/COLLEGE

UNIVERSITY BOARD YEAR OF PASSING

SSC MOTILAL NAGAR BMC

SCHOOL

MAHARASHTRA 2004-05

HSC K.D. NAGDA COLLEGE MAHARASHTRA 2006-07

T.Y.B.COM VIDYA VIKAS COLLEGE MUMBAI 2010-11

Personal Details :-

Date of Birth : 19th March 1990

Nationality : Indian

Gender : Male

Marital Status : Unmarried

Religion : Hindu

Language Known : English, Hindi, Marathi

Hobbies : Playing Cricket & Photography

Date :

Place : Mumbai

SIGNATURE

(PRASAD SHANKAR BELHEKAR)

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