Account Specialist Customer Service

SHELANDA M. ADDISON **** Waterside Drive, Lake Worth, FL 33461

561-***-**** ***********@*****.***

Exceptionally skilled and meticulous National Account Specialist with an excellent record of strong accuracy and customer service. Adept at handling multiple projects well and completely under high-pressure deadlines. Proficient with all corporate accounting systems and current related computer software programs. A position where I can fully utilize my knowledge and skills to be an asset to a company's success.

EXPERIENCE:

US Foods – 100% Remote - Present

Corporate Account Specialist

Maintain quality service by monitoring standards and advising the team of potential problems

Contribute to the customer retention by strengthening relationships through account management

Provide information by collecting, analyzing, and summarizing data, and responding to requests.

Ability to work both independently and collaboratively with project managers, senior management, clients, etc.

Coordinate with multiple teams to meet project milestones.

Meetings with team members to discuss clients project goals, progress, and outcomes.

Prioritize work responsibilities in a fast paced, deadline-oriented setting.

Strong problem solving and critical thinking skills

Support the weekly Sigma report for multiple DC Locations (Distribution Centers) which is an order driven software to process all the shop floor Production, Stock and WIP Orders.

SHELANDA M. ADDISON 2342 Waterside Drive, Lake Worth, FL 33461

561-***-**** ***********@*****.***

Accounts Payable Specialist March 2006 – April 2021

Florida Community Health Centers, Inc., West Palm Beach, FL

Full cycle of Accounts Payable, processing approximately 1,000 invoices per month for 12 facilities across Florida

3-way match batch invoices alphabetically according to category (labor, materials, freight, and admin). Review invoices for accuracy and match with correct purchase order.

Reconciliation of credit cards: (2) American Express and (5) Visa Credit Cards, and bank account reconciliation

Process patient refunds which entail researching to make sure patient is not already set up if no record of patient, then create vendor card for patient.

Weekly payment processing, check runs, print, and obtain signatures on all checks.

Pay vendors by monitoring discount opportunities, verifying federal id numbers, scheduling, and resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments.

SOFTWARE: Tandem, Prism, and Ultranet Great Plains, Mineral Tree, Net suite, Online Quick Books, Peoplesoft, Microsoft Office, Abby, On Base, Oracle

NOTES OF ACCOMPLISHMENT

Credits have been sitting in various vendor accounts and I’ve been able to re-coupe approximately $ 30,000 or more yearly.

Credit card account rewards, I’ve been able to negotiate with the credit card companies, turning those rewards into cash payment, averaging about $10k a year.

EDUCATION / CERTIFICATION

Certification – GPUG (Great Plains User Group) PCAP Program – Professionally Certified in Accounts Payable

Certification - Skill Success Complete Bookkeeping and QuickBooks Training Course

Contact this candidate