Customer Service Administrative Assistant
Resume:
Paola Conde
(H) 786-***-**-** ************@*****.***
Green Cove Springs
Fl, 32043
Summary
Bilingual veteran relocated at Jacksonville, looking for remote work. Offers years of expertise on customer service customer property accountability, logistics and configuration management. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledge on medical terminology and the healthcare system .
Skills
●Ability to interact professionally with customers and coworkers with diverse backgrounds and ethnicities.
●Skilled in prioritizing work and completing tasks with minimum supervision.
●Excellent working knowledge of computer programs such Microsoft Office and other substitute software.
●Ability to train, motivate and supervise employees.
●Able to meet tight deadlines
●Excellent customer service
●Routing correspondence
●Technologically savvy
●Shipping and receiving
●Mail management
●Faxing documents
●Developing slide presentations
●Billing and coding
●Routing packages
●Administrative support
●Interpersonal communications
●Confidential document control
●Documentation and reporting
●Event coordination
●Inventory supplies
Experience
Customer Service Representative
Employment Development Department California
June 2020 - May 2021
●Processes clients applications online or by phone.
●Provide clients information about different services provided for the organization.
●Mailing different correspondence to clients
Administrative Assistant Logistic Department, United States Navy,
April 2012-May 2015
Nosc Moreno Valley
Moreno Valley, CA
●Gather, analyze and process data entry multiple forms to request uniforms for more than 400 sailors.
●Excellent customer service skills make more than 2000 hotel reservations for sailors on drill weekends with zero discrepancies.
●Manage multiple office spaces, including storage areas.
●Responsible for answering phone calls and assisting English and Spanish speakers.
●Distributed mail.
●Prepare clear and concise written reports and/or oral presentations to support supply programs.
●High levels of customer service for 25 staff members and 450 selected reservists.
●Assist customers as they enter office and via phone or email.
●Properly maintains required files of transactions according to military regulations, investigates and verifies receipt documentation, and properly documents shipping discrepancies and initiates corrective actions as necessary.
●Interpret and accurately apply Navy regulations and policies to conduct material inventories, deliver customer materials, maintain and store material for transfer to other locations, and monitor warehouses for proper stowage.
and third party inquiries through written, internet, telephone, or in-person contact;
Administrative Assistant Logistic Department, United States Navy
February 2010-April 2012
3690 N Ranger Street
Oak Harbor, WA
●United States navy, DOD Government Purchase Card, Received, inspected, stow and order materials and cargo.
●Responsible for the inventory of 4 aircrafts and its fly packages.
●Solely responsible for the sorting and distribution of all official mail through the command.
●Defense Reutilization Marketing Office clerk, streamlined the processing of excess government property and initiated an automated, web based system for preparing disposal documents.
●Coordinated the disposal of 850 items of material valued at $650,000.00.
●Responsible for purchasing all supply materials.
●Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
●Successfully planned and executed corporate meetings, lunches and special events for groups of 45 employees.
●Conducted thorough research through various media sources to obtain relevant data, supporting staff requirements.
Education and Training
Bachelor of Science Healthcare Administration, University of Phoenix,
2020
G.P.A 3.67
Bachelor Business Administration,,Jones International University, 2015
●Magna cum laude graduate
●Minor in Accounting.
References
Lorraine Case US Navy 951-***-**** *******@*******.***
Maria Sandoval US Navy PS1 951-***-****
Languages
Able to speak and write English and Spanish professionally.
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