Pretoria Personal Assistant

CHARMAINE SEKHAOLELA

*********.*@*******.**.** +27-606****** Pretoria, South Africa

Professional Summary

Offers wide-ranging experience with a broad portfolio of transferable skills that support ongoing work-streams and operational activity across a range of professional functions and busy organisational contexts. Meticulous with an eye for detail, excellent in written and verbal communication, planning skills, and detailed understanding of software. Underpin the ability to complete tasks and solve problems accurately, comprehensively and on time.

I am a positive and pragmatic team member, who uses excellent interpersonal skills and a natural understanding of others in order to manage relationships with colleagues, customers and managers, while also being comfortable working autonomously. Highly adaptable, and very much enjoys the challenge of addressing new situations, targets and timescale, with the ability to balance multiple work streams and priorities concurrently. Never complacent, and consistently seeks out opportunities for continuing personal and professional development. Above all, prioritises an ethos of integrity, high level of discretion, quality of service provision and a commitment to hard work.

Competencies

Executive Leadership Documentation Management Information Governance Organisational Administration IT Skills (MS Office; Word, Excel, PowerPoint) Marketing Interpersonal Communication Project/Site Management Business Development Customer Service Planning & Organisation Critical Thinking Event Planning/Management

Professional Experience

DEC 2016 – APR 2021

Executive Assistant to Managing Director

Right ePharmacy Pretoria,

South Africa

KEY ACHIEVEMENTS

•Ability to identify problems and apply effective forms of resolution.

•Ability to analyse and interpret data.

•Successfully coordinated all department functions for team of employees, donors & government officials efficiently

•Increased office organization by developing more efficient filing system and customer database protocols.

•Accountable for regional corporate social responsibilities such as safety targets, community activities and sustainability plans

RESPONSIBILITIES

Portfolio consisted of serving as a personal assistant, executive administration assistant, new business development, travel planner, stakeholder engagement, client relationship builder, and public relations coordinator with a focus on marketing, communications, and brand management in my last two (2) years across local and international offices but also:

•Office Management, effectively overseeing head office and 7 branches locally and 2 International on general office management, office maintenance, liaise with clients, suppliers and service providers.

•Acted as liaison between clients, Senior Management, Director & Board of Directors

•Diary and email Management to the MD

•Served as first point of contact to greet and welcome visitors including multi-million dollar alumni donors.

•Compiled and organized necessary documentation for board meetings, proposals, tenders and negotiations.

•Created client presentations and conducted related research.

•Created and tracked purchase orders and contract negotiations.

•Coordinated C-level calendar events, meetings, and travel arrangements.

•Successfully planned, organized, and coordinated local and international conferences and trade (Expo) shows and events.

•Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data

•Developed and maintained a filling system

•Responded to emails and other correspondence to facilitate communication and enhance business processes.

•Carried out in depth Monitoring, Evaluation and Research when needed across different departments

•Marketing management

oImplemented successful marketing and promotional strategies.

oManaged company marketing and social media across all platforms

oWorked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.

oOrganized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement, and sales.

oSourced vendors for services such as video production and materials to complete marketing objectives.

oCreated company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

•Worked as a health and safety committee member to support the company in ensuring overall compliance and policy adherence.

•Managing ad hoc tasks and projects when required.

FEB 2015 – DEC 2016

Sales Team Leader

The Unlimited Group

Pretoria,

South Africa

KEY ACHIEVEMENTS

•Achieved 95% on audit checks conducted on a range of work processes including quality and accuracy of documentation.

•Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.

•Awarded recognition on the efficiency in fixing submission errors and promoted to Team Leader managing a team of 8 people.

RESPONSIBILITIES

• Core objective being driving sales through door to door marketing.

• Trained and developed new employees on direct sales processes, enabling them subsequently to become substantively employed.

•Performed outside business-to-business sales with proven proficiency in prospecting and territory management.

•Cross-sold and up sell products to customers based on a solid understanding of current and forecasted needs.

•Liaised between internal and external stakeholders, clients, and various external vendors to develop and implement client solutions

•Contributed to event/project marketing, sales and brand promotions including group presentations.

•Managed and maintained data received from clients, including carrying out reconciliation and rectifying discrepancies.

FEB 2012 – JAN 2015

Sports Coordinator / Coach

St Mary’s DSG Pretoria,

South Africa

KEY ACHIEVEMENTS & RESPONSIBILITIES

•Trained and strengthened skill set of 36-member team rooster through guidance, motivation and positive reinforcement.

•Redefined play book for efficient use of player performance, increasing annual wins by 20%

•Motivated players through positive reinforcement, addressing areas of opportunity and teaching new techniques while coordinating regimens for practice and physical conditioning.

•Fitness equipment, exercise and strength training expertise

AUG 2011 – JAN 2014

Camp Facilitator

Camp Discovery Leadership, Academy

South Africa

KEY ACHIEVEMENTS & RESPONSIBILITIES

•Group management and assisting with curriculum design, implementation and oversight.

•Managed day to day program schedules.

•Administrative tasks including: tracking participant attendance, surveys, and participant communication

•Authored, updated, and implemented training procedures.

•Led cross-functional training/development for external and internal clients and exams.

•Coordinated training/development workshops for groups of all ages to better understand

their mission statement

AUG 2010 – FEB 2011

Receptionist - Intern

Botha & Lovegrove Inc. Pretoria,

South Africa

KEY ACHIEVEMENTS & RESPONSIBILITIES

• Resolved over 80 calls and queries received daily from clients

• Achieved an appreciation acknowledgement in recognition of volunteering to take minutes of team meetings and publishing recordings accurately and in a well-presented format.

• Provided administrative support to managers supporting the company’s clients.

• Updated managers and clients with progress on various work streams

•Assisting with tasks including copying, faxing, taking minutes, notes, and making travel plans.

•Preparing meeting and training rooms.

•Provide excellent customer service.

Education & Professional Development

2005 – 2009

Afrikaanse Hoër Meisieskool Pretoria

Matric

National Senior Certificate, South Africa

2018

Project Management

Certificate

On-site Training, Centurion, South Africa

2021 – 2022

The Fundamentals of Digital Marketing

Certificate

Google Digital Skills Academy

2019 – Current

Bachelor of Business Management – Marketing

Degree

Milpark Education Business School, South Africa

Languages

Northern Sotho Native Language

English C2

Afrikaans C2

IsiZulu B1

Personal Interests

Outside hobbies

Current Affairs/Events Travel Cookery Reading Sports Volunteering

I am a dedicated, motivated and hard-working person, who adapts well to any given situation. I am an independent thinker, who needs very little supervision. My most valuable characteristic is my focus, structure and organizational skills, including excellent time management.

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