Summer Woody

Medical Office Assistant/ Insurance Specialist

Blacksburg, SC 29702

adqgg2@r.postjobfree.com

+1-803-***-****

** ***** ** ******** ******* 6 years in medical office assisting from front of office and back office experience. and 8 years experience in financial services and inhouse and field collections experience. Over 4 years in call center experience with over 400+incoming calls a day. Insurance verification and prior authorization along with DME sales and referral in and outbound. Some medical billing icd9 only and all surgery scheduling and Medical records with all systems all scripts and EHR also exam writer and EMR with all Microsoft word, works and excel experience. I’ve worked remotely over the past year i have spectrum internet and complete office setup designed for work area Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Manager

Walmart - Fort Mill, SC

February 2018 to March 2020

Supervisor over all front end staffing, hiring and training. Customer service manager check cashing and Bill pay sending and receiving monies.

Stocking all Grocery and Frozen items. Returns and Shipping along with online Grocery shopping cross trained on all aspect of the whole store. Claims and Vendor supply's along with training to assist with HR duties inside Location Check out and manage front end. Manage and maintain and stock front end and HBA and frozen stocks. Supervisor

Executive Assistant

Sir fix a lot plumbing - Myrtle Beach, SC

February 2017 to November 2017

Work hand in hand with owner and co owner throughout every day to day of operation. Schedule appointments and service calls throughout the day bad on call with cell phone dispatching on call crew throughout the night and every weekend. Invoicing and Accounts receivable for all vendors for Parts and truck supplies. Quarterly Draws on new construction projects and New bid proposals for new estimates. Collections and research for plus clients to resubmit for past due balance. Sales and marketing with all the resorts and commercial business. All front office duties HR hiring and QA and OSHA point of contact.

MOA/Insurance Specialist

Vaught Eye Associates - Myrtle Beach, SC

February 2015 to January 2017

• Responsible for insurance verification and authorizations

• Checked in patients

• Scheduled and for optometrist appointments and scheduled consultations for our Ophthalmologist onsite

Surgery Coordinator and medical records

Pretest for both offices. Contact lens specialist certification Collections Supervisor over 3 locations

Southern Auto Mart - Myrtle Beach, SC

March 2014 to December 2014

Opened and closed office daily

• Managed all daily operations and customer service issues

• Collections Supervisor over three locations

• Assisted with field collections, insurance claims, and insurance billing

• Verified insurance information and claim status and insurance payouts

• Assisted with repossessions and invoicing and all title paperwork and skip tracing along with locating and small claims court in the county

• Took payments and setup up payment arrangements, loan modification and loan deferments. Weekly and monthly bonus incentives along with closing on every loan and warranty process and add one Patient Care Coordinator

The Pain Center - Myrtle Beach, SC

February 2013 to February 2014

• Scheduled consultations, office visits, follow ups and procedures

• Verified insurance, collected payments, and assisted with insurance authorizations for procedures EHR, EMR, & Allscripts software

DME equipment sales coordinator along with all processing of insurance authorizations for all the equipment and prior authorization for all prescription and DME prior authorizations

• Handled multi line and customer service

• Checked patients in and out schedule all new referral into the office. Referring outside for special testing or labs

• Assisted with medical records and depositions for attorneys and patient continued care Patient Finance Coordinator

Sculpted Figures Plastic Surgery - Myrtle Beach, SC August 2012 to February 2013

• Scheduled clients for consultations, surgeries and pre- op appointments

• Worked with financing companies for approval for clients and discussed all financing options

• Took payments and assisted with front office duties

• Assisted with weight loss department to gain revenue and supported sales department

• Worked with patients to get their insurance to reimburse them for procedures performed Branch Manager

Advance America - Rock Hill, SC

January 2005 to January 2007

Made loans based on clients pay and job. Collections in-house and field collections when still doing dual deals up too 600 make business to business marketing weekly and monthly growth and collections debt opened a new store as branch manager within 6 months Education

Associate in Patient in care coordinator in Patient York Technical College

May 2017

High school or equivalent

State of west Virginia - West Virginia University, WV Skills

• Collections

• Customer relations

• Customer service

• Medical records

• Front desk

• Receptionist

• Marketing

• Training

• Ehr

• Ms office

• Ccc

• Powerpoint

• Call Center

• Customer Care

• Customer Experience

• Microsoft Office

• Microsoft Word

• Office Manager Experience

• EMR Systems

• Injections

• EMR

• CPR

• Patient Care

• Insurance Verification

• Office Experience

• Medical Office Experience

• CPR Certified

• EKG

• Filing

• Phlebotomy

• Scheduling

• Vital Signs

• Basic Math

• Transcription

• Medical Terminology

• Typing

• Epic

• Venipuncture

• Time Management

• Excel

• eClinicalWorks

• Optical Experience

• Medical Receptionist

• EHR Systems

• Experience Administering Injections

• Medical Scheduling

• Schedule Management

• Allscripts

• Financial Services

• Medical Billing

• Anatomy Knowledge

• HIPAA

• Allscripts

• Anatomy Knowledge

• Financial Services

• HIPAA

• Management

• Medical Billing

• Medical Coding

• Phone Etiquette

• Sales Experience

• Clerical Experience

• Laboratory Experience

• Accounting

• ICD-10

• QuickBooks

• GIS

• CPT Coding

• Sales Support

• Cerner

• Quality Assurance

• Nursing

• Dealership Experience

• Personal Assistant Experience

• Documentation review

• Ophthalmology

• Medical collection

• ICD-9

• Microsoft Excel

Certifications and Licenses

CPR/AED

January 2017 to January 2019

Recertification every 2 years

Assessments

Call Center Customer Service — Highly Proficient

November 2019

Applying customer service skills in a call center setting. Full results: Highly Proficient

Sales Skills: Influence & Negotiation — Highly Proficient April 2019

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

February 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Highly Proficient

November 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Administrative assistant/receptionist — Proficient October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Inside sales — Familiar

October 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Collections

• Customer relations

• Medical records

• Receptionist

• Marketing

• Ehr

• Ms office

• Powerpoint

• Training

• Front Desk

• Call Center

• Customer Experience

• Customer Service

• Customer Care

• Occupational Health Experience

• Vital Signs Experience

• CCC

Skills

EHR (6 years), Allscripts (4 years), Collections (10+ years), Customer Relations (8 years), Microsoft Office, Marketing, Training, Receptionist, Medical Records (6 years), Powerpoint, MS Office

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