Relations Manager Customer Service

Sitio Mangga, San Roque Mambaling, Cebu City

+ *******************.*****@*****.***

Fritz David L. Laborte

ABOUT ME

I am a persevering father who is not a stranger to hard-work. I have always loved working and staying busy, so I am always an asset within an organization. My past achievements speak for itself, as I was one of the leading “Product Distributors” of the Cebu industry.

I see the situation we are in right now as an opportunity to try out a different career which I would continue even after COVID-19 is gone. I aim to learn from an established company on how to do things so I may apply the same principles and techniques on my own business in the future.

SKILLS

Talented Client Relations Manager

Computer Literate

Reliable

Hard-working

Quick-learner

Strong problem-solving aptitude

Ability to work independently

Ability to work in a team

EXPERIENCE

Unlimited Network of Opportunities International Corporation, Capitol Site, Cebu City — Product Distributor

November 2014 - December 2016

● I was one of the fast-rising student leaders in my company.

● I had more than 700 people under me.

● One of the top earners in the company.

● Served as a consultant for new members of the team.

● Oversaw my team and our growth.

Mahayahay Cockpit I Arena, Carlock, Cebu City — Data Encoder (part-time)

January 2017 - January 2018

● Pays attention to detail.

● Knowledge of computer software, such as Excel.

● Fast Typing.

● Discretion with confidential data

● Ability to work independently.

● Produced monthly reports using Excel spreadsheet and MS Word.

Mahayahay Cockpit I Arena’s Canteen, Carlock, Cebu City

February 2018 - March 2020

● Made sure there was enough inventory needed. Not too much or too little.

● Oversaw operations and made sure food was cooked on time and as needed.

● Made sure the selection of food was in line with demand and was followed.

● Managed finances and made sure there were no discrepancies with profit and inventory.

● Profit and expense forecasting based on prior demand

Tech Mahindra – Order Line Agent

October 2020 – December 2020

● Answering phones from customers professionally and responding to customer inquiries and complaints.

● Handling and resolving customer complaints regarding product sales to customer service problems.

● Processing forms, orders, and applications requested by the customers.

● Work within a team to achieve goals and objectives.

● Helped customers with their credit needs.

Pitmasters Live In-Cockpit Betting Station, Carlock, Cebu City – Supervisor

July 2021 – November 2021

Communicate organizational needs.

Oversee employees' performance, provide guidance, support, identify development needs.

Send reports to higher-ups for; Daily, Weekly & Monthly Report.

Managed finances and made sure there were no discrepancies with the profit.

Served as a consultant and trainer for new members of the team.

EDUCATION

Don Bosco Technology Center, Pleasant Homes, Punta Prinsesa, Cebu City –

High School 2009 - 2013

Cebu Institute of Technology University, N. Bacalso St. Cebu City –

College (undergraduate) 2013 - 2017

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