Store Manager Customer Service

Kaelyn T. Bradley

**** *** ******** ****, **** Florida, 32571 850-***-**** ***************@*****.***

ASSISTANT STORE MANAGER TOM THUMB PLAINFIELD IN 06/2021 – 12/2021

Assisted in recruiting, hiring, training, and coaching to develop top performing employees. Assisted management with applicant screening process.

Tracked performance data for assigned area (e.g. best sellers, space allocation, etc.) and made necessary adjustments to drive productivity and efficiency.

Applied knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.

Provided continuous feedback and coaching to improve individual and store performance.

Assisted the Store Manager in the daily operation of the store and assumed responsibility for the store in the absence of the Store Manager.

Assisted the Store Manager in preparing and administering timely and accurate performance appraisals.

Assisted with daily management responsibilities of the store.

Made management decisions, performed all management duties to day store operations in cooperation with and in the absence of the Store Manager.

RETAIL SALES ASSOCIATE CRACKER BARREL PENSACOLA FL 02/2019 – 12/2021

Provided customer service by greeting customers, engaged on the products and services while focusing on the features and benefits in a genuine and professional manner,

Implemented policies, goals, objectives and procedures as required.

Maintained in depth knowledge of merchandise, answered questions and assisted customers on merchandise selection according to their respective needs.

Maintained merchandise displays, updating and rotating merchandise as required.

Received, opened, unpacked and issued merchandise.

Designed and set up advertising signs and displays of merchandise on shelves, counters and tables to attract customers and promote sales.

QUALIFICATIONS

Ability to work independently and in a team environment.

Working knowledge of savings and checking accounts and services.

Effective active listening, organizational, planning and time management skills.

Effective research, analytical and problem-solving skills.

Skilled at building effective relationships through rapport, trust, diplomacy and tact.

Skilled at exercising initiative and using good judgement to make sound decisions.

Experienced with utilizing PC applications, navigating multiple applications and adapting to new technologies.

Effective math, and verbal and written communication skills.

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