Customer Service Cyber Security

VICTORIA MERCY BIGILA

+1-931-***-**** https://www.linkedin.com/in/victoria-bigila-2bb286102/ *******@**.****.***

EDUCATION

Austin Peay State University, Clarksville, Tennessee Graduation date: May 2023

Master of Science in Computer Science and Quantitative Methods Cumulative CGPA: 4.0/4.0

Concentration: Cyber security

University of Lagos, Lagos State, Nigeria Graduation date: December 2014

Bachelor of Science in Accounting Cumulative CGPA: 3.50/4.0

Second Class Upper Honors

Relevant Coursework: Information assurance and security, Computer ethics, Computer Forensics, Cryptography,

PROFESSIONAL EXPERIENCE

Austin Peay State University Clarksville, Tennessee

Graduate Teaching Assistant, Department of Mathematics & Computer Science September 2021-Date

Working closely with the Department Chair.

Organizing tutorials and discussion sessions for undergraduate students to tutor students in Calculus and Statistics.

Responsible for grading students Homework, Quiz, Assignments and Exams on behalf of my supervising Professor.

Access Bank Plc Lagos, Nigeria

Relationship Manager October 2020-August 2021

(Employees in the Value Chain, Oil & Gas Sector, Retail Banking Division)

Access Bank Plc is one of the largest commercial banks in Africa with Headquarters in Lagos, Nigeria.

Responsible for drawing up sales strategy and new Business development plans for the team

Responsible for preparing and presenting the monthly performance review for the team.

Led the team to meet its 2020 Full year deposits and revenue target by over 100%.

Involved in a project that developed new retail banking products like Access Xclusive card and Dual currency credit card.

Involved in a project that developed a new credit application portal called Fintrak 360 used bankwide by all staff for all credit requests.

Relationship Officer June 2011-September 2020

(Employees in the Value Chain, Oil & Gas Sector, Retail Banking Division)

Managed the salary & personal accounts for employees of Oil & Gas companies and their value chain.

Mobilizing deposits & bookings of loans to employees of Oil & Gas companies.

Customer service, Relationship management and cross-selling of the bank’s retail banking products to Oil & Gas companies.

Consistently achieved over 100% of deposits and revenue targets for five consecutive years (2016-2020).

PROFESIONAL DEVELOPMENT

INSEAD

Emerging Leaders in a Digital Age November 2020

Effective Collaboration.

Leading self.

Leading Others/Leading teams.

IBM

Enterprise design thinking practitioner July 2020

MICROSOFT

Analyzing and Visualizing data with Excel February 2020

SKILLS, LANGUAGES AND INTEREST

Skills & Languages: Java, SQL, Python, R, Mathematica, Microsoft Office

Interests: Community service, Good leadership advocate, Adventurer, Travelling, Socializing, Music, Entertainment, Football, Arsenal FC.

VOLUNTEERING

Junior Chamber International Nigeria (JCI Nigeria)

Junior Chamber International is a Leadership and Professional organization for young active citizens between the ages of 18-40.

It is a nonprofit organization with presence in over 100 countries of the world with headquarters in the United States.

I served as the Director of Sustainable Development Goals for JCI Nigeria (Ikeja Chapter) from January-July 2021.

I served as the Director of Finance for JCI Nigeria (Ikeja Chapter) from January-December 2020.

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