Telecommunications Engineer Management Specialist

Don Neal Morton

Cell Phone: 865-***-**** E-mail: ********@************.***

EXPERIENCE & ACCOMPLISHMENTS

First Horizon National

Lead ET Specialist (October 2011 to Present)

Team Lead for the IT environment including mainframe, distributed systems, administration & network

Provides escalation production/customer impacting issues

Interfaces with customers, FHN users & third party vendors for investigating issues

Creates documentation, reporting and performs training

Involved in resolving critical issues that affects customer’s/company's services

SAIC/Department of Defense

Junior System Administrator (January 2010 to October 2011)

Responsible for responding to critical system problems discovered through monitoring and tracking of CHCS

Analyzing system faults, diagnosing, troubleshooting and taking preventive action to resolve or escalate VAX/VMS, Windows server and Network issues

Monitor NAISMC VMS System

Helpdesk Agent (April 2007 to January 2010)

Identified personal computer hardware and software related to network communications

Provides first line technical support to users in the areas of emails, directories, standard Windows desktop applications, VPN access, intranet and internet browser and application support

Involved in interviewing Helpdesk candidates

Performed projects within Knowledge Base, Remedy and training procedures

C-COR

Quality Assurance/Field Supervisor (July 2005 to June 2006)

Managed, trained and performed quality assurance inspections to OSHA and Time Warner specifications on commercial, underground, residential cable, telephone and broadband technicians

Establish meetings with client's departments and inter-management to analyze metric data and implement training to address production and quality assurance issues

Assist in site audits, client's equipment, fleet maintenance and inventories

GFC/Winsett-Simmons

Lead Commercial Technician/Quality Assurance Analyst (July 2004 to June 2005)

Installed broadband, video cable for commercial accounts

Resolved network, modem and router issues

Performed quality control inspections to meet OSHA specs

Don Neal Morton

Cell Phone: 865-***-**** E-mail: ********@***.***

IBM

Network Project Technical Lead (March 1999 to September 2003)

Provide escalation level support for Network Helpdesk on critical network issues

Liaison between IBM inter-departments, Telco and client's departments. Involved in complex and diverse projects

Design and Coordinate troubleshooting and testing for disaster recovery quality assurance examinations with First Tennessee Bank and its vendors.

Responsible for network equipment and billing data bases.

A key member in a network project resulting in $194,000 per month cost reduction.

Lead Systems Management Specialist (March 1996 to March 1999)

Supervised, trained, monitored and solved network stability and deficiencies

Provided second level support for the network helpdesk

Coordinated and communicated escalations for critical outages to IBM, vendors and client's management in a timely matter

Reported and updated network outages in a daily meeting with the client

Awarded multiple performance awards

Education

2010 Security Plus Certification, ADP Sensitivity Level II Security Clearance (85p) SharePoint 2007 Essentials, World Class Customer Service HDI Guidelines

2009 Quality Assurance and Quality Control, Foundations of Grammar, Excel Levels 1-2, Society of Cable Telecommunications Engineer (SCTE)

2004 IT Project Plus, SQL Language, Access Levels 1-2, Crystal Reports 9.0,

2002 Interconnecting Cisco Devices (ICND), Frontline Leadership

2003 Microsoft Project 2002 Levels 1-2, Network Plus 2002, Security Plus

1998 Industrial Electrician (trade school)

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