Sales Associate Customer Service

KIMBERLY CRUZ

Brentwood, California ***** · C: 925-***-****

***************@*****.***

Energetic Sales Associate with a solid understanding of the retail industry. Excellent customer service, communication and listening skills with cash management and Point of Sales systems experience. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of a dynamic teams. Talented Sales Associate as well Retail Merchandiser that is well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Enthusiastic, outgoing and fashion-savvy Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

EXPERIENCE

FEBRUARY 2020- FEBRUARY 2022

SALES ASSOCIATE, HOME DEPOT

Stocked and cleaned shelves while maintaining neat and orderly store. Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Escorted customers to products and pointed out complementary items to boost store sales.

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Reviewed work orders to check correctness of deliveries. Compared shipment contents with paperwork to support inventory accuracy and records management.

Organized storage areas to maximize movement and minimize labor. Prepared accurate shipping orders and bills of lading to direct and route materials.

Liaised with vendor representatives to rectify damages and shortages. Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department. Prepared shipments for postage through careful packing, sealing and labeling of materials.

Determined best shipping method for materials, considering shipping procedures, routes and rates.

Operated lift and hand trucks to transfer materials to and from target areas. Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Maintained current forklift training and certification as required by company policies.

Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Transported material to correct locations and documented inventory changes.

Inspected lifts before use to prevent damage to goods. Reported safety and quality issues to management.

Consistently met deadlines for loading trailers to meet departure deadlines. 2

Tied and secured loads to prevent shifting or damage to items. Examined empty pallets for damage and moved pallets to proper storage areas.

Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.

Divided and sorted product shipments received using account information and shipping labels.

Estimated weights, heights and centers of balance to make precise placements.

Noted and recorded receipt of materials on drivers' paperwork. Transferred finished goods and products to holding and loading areas. Moved pallets of merchandise using electric forklifts and electric pallets. Loaded and unloaded product from flat beds and box trailers. Moved goods between warehouse locations according to shipment and storage needs.

Picked orders from storage, wrapped and staged for shipments. Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.

Evaluated forklift daily for malfunctions and performed routine maintenance.

Transported merchandise loads or pallets using forklift. Communicated with team members to coordinate efficient and accurate movements.

Used high reach trucks, pallet jacks and forklifts to safely move merchandise.

SEPTEMBER 2013– JANUARY 2014

SALES ASSOCIATE, TARGET

Was a holiday hire to be a sales associate.

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Worked early mornings, mid-day shifts, night shifts as well overnight crew. Learned to set up aisles, build end caps of the aisles. Learned how to work the cash register.

Worked in Customer Service, dealt with customer issues as well returns. Learned to reset new seasonal merchandise.

Consolidating clearance items into its own section. Created interior displays to promote products in alignment with corporate sales objectives.

Restructured company merchandising standards to increase customer traffic and product exposure.

MARCH 2018 – TO CURRENT

RETAIL MERCHANDISER, QUEST SERVICE GROUP

Arranged consistent shelves, bins, and racks at well over 60 locations by following established planograms.

Stocked merchandise by the hour, clearly labeling items, arranging according to size or color, and preparing attractive displays. Restructured company merchandising standards to increase customer traffic and product exposure.

Enhanced overall store appearance by applying careful consideration to product and display locations.

Promoted seasonal products and trends to ensure efficient movement of stock.

APRIL 2018 – TO CURRENT

RETAIL MERCHANDISER, APOLLO RETAIL SPECIALISTS

Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.

Updated pricing and signage to complete product displays and educate customers.

Inspected merchandise for quality and arranged proper display location on floor.

Monitored and replenished display inventory and restructured according to available stock.

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Managed aesthetically pleasing displays to showcase company products and increase sales.

Restructured company merchandising standards to increase customer traffic and product exposure.

Developed merchandising strategy to efficiently move overstock. Enhanced overall store appearance by applying careful consideration to product and display locations.

EDUCATION

JUNE 2013

HIGH SCHOOL DIPLOMA, HERITAGE HIGH SCHOOL

BRENTWOOD, CALIFORNIA

SKILLS

● Customer service-oriented

● Cash register familiarity

● People oriented

● Retail Merchandising specialist

● Detail-oriented

● Superior organization ability

● Product knowledge

● Customer Service

● Quick learner

● Problem solver

● Strong work ethic

● In-event promotion

● Corporate visual standards

● Stocking and replenishing

● Upselling techniques

● Friendly-demeanor

● Goal-oriented

● Outstanding interpersonal skills

● Excellent communication skills

● Motivated team player

● Shipment processing

● Accurate money handling

ACTIVITIES

I have had the greatest opportunity to help out a local farm that goes by the name of Frog Hollow Farm, which is located in Brentwood, California. I have been volunteering since October 2019, I was given the chance to understand and help with the mail order process. I got to safely wrap their product as well pack orders for their loyal customers. I experienced working at Farmers Markets for their booth, I got to understand more about the farm, and have met so many regulars at these markets that come just for Frog Hollow Farms.

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